Out of Office and VPN

[Dan]

I am using Outlook XP with Exchange 2003 on a 2003 domain.

My Out of office work great in my LAN.

When my sales team users are connecting thru VPN (L2TP-IPsec) they are able
to configure their Out of Office assistant.
But it does not work. If theyconnect to my Office with a VPN connection,
and I setup an Out of Office, no one is receiving my OoO message.
But it does work great internally.
Note that my users (remote and local) are not using any offline profile.
They are "directly" connected to the Exchange server.

Thanks for any help

Dan

 

[Lanwench [MVP - Exchange]]

I am using Outlook XP with Exchange 2003 on a 2003 domain.

My Out of office work great in my LAN.

When my sales team users are connecting thru VPN (L2TP-IPsec) they
are able to configure their Out of Office assistant.
OK.

But it does not work. If theyconnect to my Office with a VPN
connection, and I setup an Out of Office, no one is receiving my OoO
message. But it does work great internally.

I'm confused by "you" and "they" usage here - they're connecting and setting
OOO themselves, and it is not firing off for internal or Internet mail at
all? And there's no PST file use at all?

Note that my users (remote and local) are not using any offline
profile. They are "directly" connected to the Exchange server.

For the remote users, I strongly suggest that they sync to an offline file
and work offline by default w/scheduled auto syncs in the background - much
more stable.

 

[Dan]

No PST are being used.

They are working with Offline mode. Then they connect to the VPN to
synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one is
receiving the message saying that the person is absent.

any thought?

Thanks

Dan



"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

If they're working offline, that's probably the culprit. Maybe they can just
use OWA for this.

No PST are being used.

They are working with Offline mode. Then they connect to the VPN to
synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one is
receiving the message saying that the person is absent.

any thought?

Thanks

Dan



"Lanwench [MVP - Exchange]"

I'm confused by "you" and "they" usage here - they're connecting and
setting
OOO themselves, and it is not firing off for internal or Internet
mail at all? And there's no PST file use at all?


For the remote users, I strongly suggest that they sync to an
offline file and work offline by default w/scheduled auto syncs in
the background - much
more stable.

 

[Dan]

I will give OWA a try but I don't undestand what is the difference between
being connected to VPN (not offline) and using OWA. (For my OoO issue)

Thanks

Dan


"Lanwench [MVP - Exchange]"

If they're working offline, that's probably the culprit. Maybe they can
just
use OWA for this.

No PST are being used.

They are working with Offline mode. Then they connect to the VPN to
synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one is
receiving the message saying that the person is absent.

any thought?

Thanks

Dan



"Lanwench [MVP - Exchange]"

Dan wrote:
I am using Outlook XP with Exchange 2003 on a 2003 domain.

My Out of office work great in my LAN.

When my sales team users are connecting thru VPN (L2TP-IPsec) they
are able to configure their Out of Office assistant.

OK.

But it does not work. If theyconnect to my Office with a VPN
connection, and I setup an Out of Office, no one is receiving my OoO
message. But it does work great internally.

I'm confused by "you" and "they" usage here - they're connecting and
setting
OOO themselves, and it is not firing off for internal or Internet
mail at all? And there's no PST file use at all?

Note that my users (remote and local) are not using any offline
profile. They are "directly" connected to the Exchange server.

For the remote users, I strongly suggest that they sync to an
offline file and work offline by default w/scheduled auto syncs in
the background - much
more stable.

Thanks for any help

Dan

 

[Lanwench [MVP - Exchange]]

I've never tried setting OOO while working offline, but I do suspect it's
the issue. If they open Outlook & choose "connect" (even just as a temporary
test) does it make a difference?

I will give OWA a try but I don't undestand what is the difference
between being connected to VPN (not offline) and using OWA. (For my
OoO issue)

Thanks

Dan


"Lanwench [MVP - Exchange]"

If they're working offline, that's probably the culprit. Maybe they
can just
use OWA for this.

No PST are being used.

They are working with Offline mode. Then they connect to the VPN to
synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one
is receiving the message saying that the person is absent.

any thought?

Thanks

Dan



"Lanwench [MVP - Exchange]"
message Dan wrote:
I am using Outlook XP with Exchange 2003 on a 2003 domain.

My Out of office work great in my LAN.

When my sales team users are connecting thru VPN (L2TP-IPsec) they
are able to configure their Out of Office assistant.

OK.

But it does not work. If theyconnect to my Office with a VPN
connection, and I setup an Out of Office, no one is receiving my
OoO message. But it does work great internally.

I'm confused by "you" and "they" usage here - they're connecting
and setting
OOO themselves, and it is not firing off for internal or Internet
mail at all? And there's no PST file use at all?

Note that my users (remote and local) are not using any offline
profile. They are "directly" connected to the Exchange server.

For the remote users, I strongly suggest that they sync to an
offline file and work offline by default w/scheduled auto syncs in
the background - much
more stable.

Thanks for any help

Dan

 

[Lanwench [MVP - Exchange]]

I'd wager that your Exchange server is configured not to allow
Automatic Replies to the Internet. That setting is either in your
Internet Mail Connector or the SMTP Service (if I recall correctly)
depending upon what version of Exchnage you're using..

.....OOO doesn't require that autoreply to the Internet be enabled - OOO to
the internet is a separate tickbox

 

[Dan]

Still not working.

DAn

"Lanwench [MVP - Exchange]"

I've never tried setting OOO while working offline, but I do suspect it's
the issue. If they open Outlook & choose "connect" (even just as a
temporary
test) does it make a difference?

I will give OWA a try but I don't undestand what is the difference
between being connected to VPN (not offline) and using OWA. (For my
OoO issue)

Thanks

Dan


"Lanwench [MVP - Exchange]"

If they're working offline, that's probably the culprit. Maybe they
can just
use OWA for this.

Dan wrote:
No PST are being used.

They are working with Offline mode. Then they connect to the VPN to
synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one
is receiving the message saying that the person is absent.

any thought?

Thanks

Dan



"Lanwench [MVP - Exchange]"
message Dan wrote:
I am using Outlook XP with Exchange 2003 on a 2003 domain.

My Out of office work great in my LAN.

When my sales team users are connecting thru VPN (L2TP-IPsec) they
are able to configure their Out of Office assistant.

OK.

But it does not work. If theyconnect to my Office with a VPN
connection, and I setup an Out of Office, no one is receiving my
OoO message. But it does work great internally.

I'm confused by "you" and "they" usage here - they're connecting
and setting
OOO themselves, and it is not firing off for internal or Internet
mail at all? And there's no PST file use at all?

Note that my users (remote and local) are not using any offline
profile. They are "directly" connected to the Exchange server.

For the remote users, I strongly suggest that they sync to an
offline file and work offline by default w/scheduled auto syncs in
the background - much
more stable.

Thanks for any help

Dan

 

[Dan]

I beleive that Lanwench is right.

I'd wager that your Exchange server is configured not to allow Automatic
Replies to the Internet. That setting is either in your Internet Mail
Connector or the SMTP Service (if I recall correctly) depending upon what
version of Exchnage you're using.
--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

 

[Ben M. Schorr, MVP-OneNote]

Well, that's usually a safe bet since I've rarely known her not to be
right. In this case I sensed another option based upon what you were saying,
though.
Easy enough to test; have them connect via the VPN, then set their OOF
settings and see if they work.

 

[Lanwench [MVP - Exchange]]

Well, that's usually a safe bet since I've rarely known her not to be
right.

I was wrong once, but only because I thought I'd been wrong about something

In this case I sensed another option based upon what you were
saying, though.
Easy enough to test; have them connect via the VPN, then set their OOF
settings and see if they work.

Agreed. Good isolation test...

 

[Lanwench [MVP - Exchange]]

OK - if they set it in OWA, does it work? Try to isolate whether it's
working offline /via Outlook /VPN. Try logging in as one of the users in
Outlook on your LAN and see if it works then. If it works there, in OWA or
in Outlook connected directly on the network, there's something funky with
their VPN/offline use.

Still not working.

DAn

"Lanwench [MVP - Exchange]"

I've never tried setting OOO while working offline, but I do suspect
it's the issue. If they open Outlook & choose "connect" (even just
as a temporary
test) does it make a difference?

I will give OWA a try but I don't undestand what is the difference
between being connected to VPN (not offline) and using OWA. (For my
OoO issue)

Thanks

Dan


"Lanwench [MVP - Exchange]"
message If they're working offline, that's probably the culprit. Maybe they
can just
use OWA for this.

Dan wrote:
No PST are being used.

They are working with Offline mode. Then they connect to the VPN
to synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one
is receiving the message saying that the person is absent.

any thought?

Thanks

Dan



"Lanwench [MVP - Exchange]"
in message Dan wrote:
I am using Outlook XP with Exchange 2003 on a 2003 domain.

My Out of office work great in my LAN.

When my sales team users are connecting thru VPN (L2TP-IPsec)
they are able to configure their Out of Office assistant.

OK.

But it does not work. If theyconnect to my Office with a VPN
connection, and I setup an Out of Office, no one is receiving my
OoO message. But it does work great internally.

I'm confused by "you" and "they" usage here - they're connecting
and setting
OOO themselves, and it is not firing off for internal or Internet
mail at all? And there's no PST file use at all?

Note that my users (remote and local) are not using any offline
profile. They are "directly" connected to the Exchange server.

For the remote users, I strongly suggest that they sync to an
offline file and work offline by default w/scheduled auto syncs
in the background - much
more stable.

Thanks for any help

Dan

 

[Dan]

does not work...argg

I really appreciate your help...




"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

Can you log into their mailbox in Outlook on your LAN and get it to run that
way? If not, there's a larger problem....anyone else having OOO problems?

does not work...argg

I really appreciate your help...




"Lanwench [MVP - Exchange]"

I was wrong once, but only because I thought I'd been wrong about
something


Agreed. Good isolation test...

 

[Ben M. Schorr, MVP-OneNote]

And have you confirmed that your Exchange server is configured to allow
auto-replies to the Internet?
--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

does not work...argg

I really appreciate your help...




"Lanwench [MVP - Exchange]"

I was wrong once, but only because I thought I'd been wrong about


Agreed. Good isolation test...

 

[Dan]

This method is working great!!




"Lanwench [MVP - Exchange]"

Can you log into their mailbox in Outlook on your LAN and get it to run
that
way? If not, there's a larger problem....anyone else having OOO problems?

does not work...argg

I really appreciate your help...




"Lanwench [MVP - Exchange]"

MVP-OneNote wrote:
Well, that's usually a safe bet since I've rarely known her not to
be right.

I was wrong once, but only because I thought I'd been wrong about
something
and it turned out I was right the first time. <g>

In this case I sensed another option based upon what you were
saying, though.
Easy enough to test; have them connect via the VPN, then set their
OOF settings and see if they work.

Agreed. Good isolation test...

I beleive that Lanwench is right.

message No PST are being used.

They are working with Offline mode. Then they connect to the VPN
to synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No
one is receiving the message saying that the person is absent.

any thought?

Thanks

Dan

I'd wager that your Exchange server is configured not to allow
Automatic Replies to the Internet. That setting is either in your
Internet Mail Connector or the SMTP Service (if I recall
correctly) depending upon what version of Exchnage you're using.
--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ:
http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog:
http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

 

[Dan]

I don't think auto-replies to the internet has anything to do with OoO

And have you confirmed that your Exchange server is configured to allow
auto-replies to the Internet?
--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

does not work...argg

I really appreciate your help...




"Lanwench [MVP - Exchange]"

MVP-OneNote wrote:
Well, that's usually a safe bet since I've rarely known her not to
be right.

I was wrong once, but only because I thought I'd been wrong about
something and it turned out I was right the first time. <g>

In this case I sensed another option based upon what you were
saying, though.
Easy enough to test; have them connect via the VPN, then set their
OOF settings and see if they work.

Agreed. Good isolation test...

I beleive that Lanwench is right.

message No PST are being used.

They are working with Offline mode. Then they connect to the VPN
to synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No
one is receiving the message saying that the person is absent.

any thought?

Thanks

Dan

I'd wager that your Exchange server is configured not to allow
Automatic Replies to the Internet. That setting is either in your
Internet Mail Connector or the SMTP Service (if I recall
correctly) depending upon what version of Exchnage you're using.

 

[Ben M. Schorr, MVP-OneNote]

Of course it does. What do you think an OOO message is?

In fact, disabled AutoReplies to the Internet is possibly the most common
reason why we see OOO fail to the Internet. Common symptom is that it
works internally but not to the world.
--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

I don't think auto-replies to the internet has anything to do with OoO

And have you confirmed that your Exchange server is configured to
allow auto-replies to the Internet?
--
-Ben-
Ben M. Schorr, MVP-OneNote
OneNote FAQ:
http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm
SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

does not work...argg

I really appreciate your help...




"Lanwench [MVP - Exchange]"
message MVP-OneNote wrote:
Well, that's usually a safe bet since I've rarely known her not to
be right.

I was wrong once, but only because I thought I'd been wrong about
something and it turned out I was right the first time. <g>

In this case I sensed another option based upon what you were
saying, though.
Easy enough to test; have them connect via the VPN, then set their
OOF settings and see if they work.

Agreed. Good isolation test...

I beleive that Lanwench is right.

message No PST are being used.

They are working with Offline mode. Then they connect to the
VPN to synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No
one is receiving the message saying that the person is absent.

any thought?

Thanks

Dan

I'd wager that your Exchange server is configured not to allow
Automatic Replies to the Internet. That setting is either in
your Internet Mail Connector or the SMTP Service (if I recall
correctly) depending upon what version of Exchnage you're using.

 

[Ben M. Schorr, MVP-OneNote]

No PST are being used.

They are working with Offline mode. Then they connect to the VPN to
synchronize.

(sorry about the "I" and "they")

they are able to create an OoO rules but it does not work. No one is
receiving the message saying that the person is absent.

any thought?

Thanks

Dan

I'd wager that your Exchange server is configured not to allow Automatic
Replies to the Internet. That setting is either in your Internet Mail
Connector or the SMTP Service (if I recall correctly) depending upon what
version of Exchnage you're using.