Out of office auto reply

[Glenn Simone]

Does anybody know how to fix this so everybody will get this out of office
auto-reply? Apparently after providing information that I will be
unavailable during a week long vacation only our MAC users were getting the
auto reply, PC users did not. How can I fix this...if there is one?

Glenn

 

[Adam Bailey]

Does anybody know how to fix this so everybody will get this out of office
auto-reply? Apparently after providing information that I will be
unavailable during a week long vacation only our MAC users were getting the
auto reply, PC users did not. How can I fix this...if there is one?

You are using the Out Of Office item in the Tools menu? I see no reason why
this wouldn't work for all users, since it is actually sent by the Exchange
server. How many recipients is your sample pool? In the network or out of
the network? Do you see anything in OWA?

 

[Barry Wainwright]

Does anybody know how to fix this so everybody will get this out of office
auto-reply? Apparently after providing information that I will be
unavailable during a week long vacation only our MAC users were getting the
auto reply, PC users did not. How can I fix this...if there is one?

Glenn

were the 'mac users' using the email address of your exchange server, or
another imap or pop mail account set up in Entourage?

The OOF facility built in to entourage 2008 will ONLY work with exchange
accounts.

 

[Glenn Simone]

Our company is set up on an exchange server. The PC users all have outlook
and the MAC users all have Entourage. The newer Entourage mac2008 has the
ability to use an out of office auto reply notification (which was sorely
needed). Although our PC based users did not get the notification when
sending me an email after I selected the send out of office messages.

Not sure I know what the OOF facility is? Can you explain?

Thanks!

 

[Barry Wainwright]

Not sure I know what the OOF facility is? Can you explain?

OOF = Out Of Facility

It goes back a long, long way...
http://msexchangeteam.com/archive/2004/07/12/180899.aspx

 

[Barry Wainwright]

Our company is set up on an exchange server. The PC users all have outlook
and the MAC users all have Entourage. The newer Entourage mac2008 has the
ability to use an out of office auto reply notification (which was sorely
needed). Although our PC based users did not get the notification when
sending me an email after I selected the send out of office messages.

to be honest, I'm not sure why it isn't working for you, it's a function
I use fairly frequently and never had any complaints about it not
working before. However, it is difficult for a user to complain of not
receiving something unless they were definitely expecting it. I will
carry out some trials...

 

[Barry Wainwright]

to be honest, I'm not sure why it isn't working for you, it's a function
I use fairly frequently and never had any complaints about it not
working before. However, it is difficult for a user to complain of not
receiving something unless they were definitely expecting it. I will
carry out some trials...

It seems to work OK here.

Bear in mind a couple of points...

during any one period, only ONE response will be sent to any sender of
an email (this is to prevent mail loops on mailing lists or if you
respond to someone else who has a responder set). If you've already
responded once, they won't get another response for the rest of the
period.

If you have exchange server 2007 there are some extra options in the OOF
settings box to only send mail to people in your address book - could
this be the cause?

 

[Glenn Simone]

It's that initial auto reply they are not receiving. As far as the exchange
server we are using...I'm not sure. I receive all the OOF messages from our
PC users as well as email's from outside the network, so I'm pretty
confident that it's not set up for just people from our address book. It's
not working the other way (from MAC to PC users)...that leaves me to believe
it's a setting on my end.

Emails from outside the network are not complaining they never received the
notification I was out of office. In some cases they were upset for the lack
of response on my end since I was unable to retrieve emails during my
vacation. I also tested this after I got back from My PC at home (emailed
myself at work) and did not get the OOF reply message.

How can I troubleshoot this?

 

[Barry Wainwright]

It's that initial auto reply they are not receiving. As far as the exchange
server we are using...I'm not sure. I receive all the OOF messages from our
PC users as well as email's from outside the network, so I'm pretty
confident that it's not set up for just people from our address book. It's
not working the other way (from MAC to PC users)...that leaves me to believe
it's a setting on my end.

have you tried setting up the OOF through Outlook Web Access (OWA)? Does
that work?

 

[Glenn Simone]

I will check with our IT people and let you know.

Thanks!
Glenn

 

[Glenn Simone]

Actually no.

I tried to set up the OOF through the outlook web access from my PC at home
and that didn't work as well. That would have been a simple solution for
now, I'm still interested in making this work through Entourage here at work
though.

 

[Adam Bailey]

Actually no.

I tried to set up the OOF through the outlook web access from my PC at home
and that didn't work as well. That would have been a simple solution for
now, I'm still interested in making this work through Entourage here at work
though.

Seems to me that there's something wrong with your Exchange account and/or
server.

 

[Barry Wainwright]

In hat case, the problem probably lies with Exchange