"Out of office reply" not functional

[James Keenan]

I am a network admin. On MS Exchange 2000, a user's "out
of office" assistant is not functional. I tried
recreating the mailbox on the server side, reinstalling
the client but nothing seems to work. I read about the
CleanSweep utility for Windows, but i beleive that there
are complications when using it on Outlook 2000.
Specifically:

"Rule Reply Templates (The OOF rule is deleted, but the
OOF rule is still set to show the user OOF)
Microsoft is researching this problem and will post more
information in this article when the information becomes
available."

If anyone could help me out I would greatly appreciate
it. Thank you.

 

[greg mansius [MSFT]]

You could try using Mdbvu32 to clean out the OOF rules from the mailbox.

248709 XCLN: Error Message: Out of Office Assistant Cannot Be Displayed
http://support.microsoft.com/?id=248709

Mdbvu32 can be found on an Exchange 5.5 CD.

Hope this helps.

 

[Kim]

-----Original Message-----
I am a network admin. On MS Exchange 2000, a user's "out
of office" assistant is not functional. I tried
recreating the mailbox on the server side, reinstalling
the client but nothing seems to work. I read about the
CleanSweep utility for Windows, but i beleive that there
are complications when using it on Outlook 2000.
Specifically:

"Rule Reply Templates (The OOF rule is deleted, but the
OOF rule is still set to show the user OOF)
Microsoft is researching this problem and will post more
information in this article when the information becomes
available."

If anyone could help me out I would greatly appreciate
it. Thank you.
.

Here are more info on solving your issue. Be careful.

- Utility to Remove Inbox Rules
- BE EXTREAMLY CAREFUL
- CAN DO EXTENDED DAMAGE TO INFORMATION STORE
-
-
- copy mdbvu folder onto local computer
- have email open
- disable out of office assistance
- run MDBVU32.EXE
- on the MAPILogonEx(MAPI_+LOGON_UI) window, click
OK
- on the MDB Viewer Test Application windows
- click on the MDB heading
- click on OpenMessageStore
- on the Select Message Store To Open
- high light " Mailbox - Gee, Kim (YBUSA-UNI)
Microsoft Exchange Server
- click open
- click on MDB heading again
- click on Open IPM Subtree
- on the "MAPI_FOLDER-IPM_SUBTREE window
- under "Child Folders"
- double click Inbox
- under "Associated Messages in Fld: window
- hold down the control key and click "Outlook
Rules Organizer " and everything starts with cb:
xxxxxxxxxxxx
- in the Operations available(Select operation,
then push Call Function Button):
- click the down arrow
- select "IPfLD->DeleteMessages (ON SELECTED MSGS)
- click on Call Function
- on "MAPI_FOLDER - Inbox->DeleteMessages window
- click OK
- click close
- click close again
- close all MDB Viewer windows
- Go back onto outlook
- Open Out of Office Assistant
- Select I am currently In the Office
- Click OK
- Exit out of outlook
- Open Outlook again
- Select Out of Office Assistance
- Select I am currently Out of the Office
- DONE