Outbound campaign

A

Albert

Hi Guys,

I am in the planning phase of setting up an outbound campaign through an
ACCESS interface.

Agents will pull customer information into an ACCESS form, ask them
questions and update the information into a table/database.

What I would like to do though is have a functionality that will allow
agents to get the customer's data from a dialling queue. If the customer is
not available then move the customer to the bottom of the dialling queue and
marked as tried. If the agents speaks to the customer then the record must be
removed from the dialling queue and marked as called.

Does anyone have any ideas?

Thanks
Albert
 

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