Outgoing mail

[Glanden]

I keep getting the following message when trying to send from Entourage t an Outlook account:

Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Entourage. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "garethlynsey"

What do I need to do?

 

[Michel Bintener]

Go to Tools>Accounts, then double-click your account and click on the
Advanced sending options button. Disable any options *except for* SMTP
server requires authentication --> Use same settings as receiving mail
server. See if it works now.

If it doesn't, you will need to post back with more details: what kind of
account is it? Which version of Entourage are you using?

I keep getting the following message when trying to send from Entourage t an
Outlook account:

Cannot send mail. The SMTP server does not recognize any of the authentication
methods supported by Entourage. Try changing the SMTP authentication options
in Account settings or contact your network administrator.

Account name: "garethlynsey"

What do I need to do?

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[Glanden]

It is a btinternet account, it is receiving mail fine, just wont send.

 

[Glanden]

I am using version 12.0.0 of Entourage, have tried the above but no joy. It is a BT internet account.

 

[Diane Ross]

I am using version 12.0.0 of Entourage, have tried the above but no joy. It is
a BT internet account.

Barry uses BT account and I've forwarded this on to him so he should be
replying shortly.

FYI...Send & Receive Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

 

[Barry_Wainwright_[MVP]]

[Sigh]

OK, it appears that this forum is not picking up attachments posted to the newsgroup - let's hope that gets fixed in the near future.

So, let me describe the settings one by one:

In the account settings dialog, under the "Sending Mail" section I have the SMTP Server set to "smtp.btinternet.com" (without the quotes)
Click on "Advanced sending options and then:

'SMTP Service requires secure connection (SSL)' is UNchecked.
'Override default SMTP Port' is UNchecked
'SMTP server requires authentication' is CHECKED
'Use same settings as receiving mail server' is CHECKED
'Domain for unqualified addresses' is BLANK

(in this case, a picture was worth 75 words, but unfortunately didn't work!)

Hope this helps

 

[Richard Clarkson]

Barry,

I have the same problem with my BT account (pop3.btconnect.com) and have followed every possible piece of advice including erasing passwords from the keychain!! I still end up with the same message that Entourage does not support SMTP authentication (the error number is 17897).

From what I have read this morning, this is not a recent problem and I am not the only person in the UK with it either.

Appreciate your help

 

[Diane Ross]

I still end up with the same message that Entourage does not support SMTP
authentication (the error number is 17897).

Errors close in number often have similar solutions. See this error for
clues.

<http://www.entourage.mvps.org/error/page.html#error16999>

Even the negative numbers close to 17897 have to do with Send & Receive.

Have you used tcpflow to monitor your traffic? Another application,
EavesDrop, I ran into recently that does the same thing but has a different
interface.

<http://www.baurhome.net/software/eavesdrop/index.html>


Here are the short instructions on using tcpflow:

1. Download the Mac OS X version here (freeware).

<http://web.archive.org/web/20020610050659/http://www2.entropy.ch/download/t
cpflow-0.20.dmg.gz>

2. When you install, you will not find a tcpflow window, nor an icon on
your dock. tcpflow is designed to work in the background.

3. To run the test for email, quit all other applications that might be
connecting to the internet like your browser, ftp client.

4. Copy/paste in this command in the Terminal or use the script ²tcpflow
activate² (see below):

sudo /usr/local/bin/tcpflow -i en0 -c

5. Now try to send an email and watch the traffic in the window of the
Terminal. You should see what is happening.


---------------For an example see this page-------------------

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html#example>

Script to activate tcpflow:

Download this script and place it in your User's Script folder.

<http://www.entourage.mvps.org/downloads/scripts/tcpflow activate.zip>

Place the script here:

Users --> Library --> Script folder

If you activate the Script Menu in the Finder you can easily access the
script there. To activate the Script menu, go to your Applications folder in
the Finder. Select the AppleScript folder and open AppleScript Utility. ˆ
Show Script Menu in menu bar

Select the script to automatically start the Terminal with the correct
command. Enter your password and tcpflow will be activated. Next use
Entourage to send a test message.

Using the script makes it easy to use tcpflow for subsequent testing.

 

[Richard_Clarkson]

Diane,

I am afraid that my response to you is exactly the same as all of the others that you have given the same advice to on this same problem......it doesn't work.

I run my own business and email is extremely vital to what I do. Last week, my email was working fine, this week it isn't and I am slowly losing the will to live!! Please find an answer to this problem - quickly!!

Thanks

 

[Diane Ross]

I am afraid that my response to you is exactly the same as all of the others
that you have given the same advice to on this same problem......it doesn't
work.

What were the results of your network tests?

I run my own business and email is extremely vital to what I do. Last week, my
email was working fine, this week it isn't and I am slowly losing the will to
live!! Please find an answer to this problem - quickly!!

I'm doing my best to offer solutions.

1. Have you created a new User and a new Identity there to test?
2. What does BT say when you call them?

 

[Richard_Clarkson]

Hi Diane,

The network test didn't work although I followed every instruction to the letter. I have deleted my email account so many times that I can re-enter the information blind folded and BT are saying that the fault lies with my software and not their email system. As I said before, my email was working perfectly up until last week and then it stopped. I have read through all the various strings associated with this problem and it would appear that I am not alone in experiencing these frustrating issues. I appreciate that you are trying to help here but what is Microsoft doing to research the problem.

Thanks.....again!!

 

[Diane Ross]

The network test didn't work although I followed every instruction to the
letter. I have deleted my email account so many times that I can re-enter the
information blind folded and BT are saying that the fault lies with my
software and not their email system. As I said before, my email was working
perfectly up until last week and then it stopped. I have read through all the
various strings associated with this problem and it would appear that I am not
alone in experiencing these frustrating issues. I appreciate that you are
trying to help here but what is Microsoft doing to research the problem.

I suspect Microsoft is doing nothing. If you would trust me with your
password, send me the info off line and I will test. You can always reset
your password later. I will set to leave mail on server and promise not to
look at your email. I will do this blindfolded.

Send me an email:

<http://www.entourage.mvps.org/support_options/email.html>

If your account allows you to set up extra emails, then you could set up one
just for me to test.

 

[Richard_Clarkson]

Hi Diane,

I was just talking to a BT Helpdesk lady on another matter and I mentioned my (and others) problems associated with Entourage not supporting the SMTP authentication. The answer she gave me works!!

Ensure that all of the check boxes under the Advanced Sending Settings drop down are UNCHECKED - do NOT check SMTP needs authentication!!!

This solution should work for all UK BT customers and hopefully it may help others in the US with a similar problem.

Regards,

Richard

 

[mdk]

Same problem with my email.
I have contacted the help desk where I work to see if they changed
something.
Meanwhile my solution is to not have Entourage remember any passwords,
which means that I have to enter one password to receive mail (from
work) and another (my I.S.P.) to send mail.

 

[mdk]

I think that I may have fixed this issue.
I had to go to my yahoo.verizon web mail account and set something up in
"Options" manage accounts.

 

[awesome1]

I am having the exact same problem having just installed Office 2008. I went
through the SMPT set-up many time and the settings appear correct. I can
receive problems and it appears I can sent, but the e-mails go no where.

HELP PLEASE -- I am new to MAC

 

[Diane Ross]

I am having the exact same problem having just installed Office 2008.

Did you upgrade to 12.0.1?
What version Mac OS X are you running?

I went
through the SMPT set-up many time and the settings appear correct. I can
receive problems and it appears I can sent, but the e-mails go no where.

HELP PLEASE -- I am new to MAC

First, it's best to not add to an existing thread. Starting a new thread
with your info will help get you answers.

Do the mails sit in your Outbox? Exactly what happens?

Send & Receive Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Cheers and Welcome to Mac! I have a few tips and links posted to help new
users here:

<http://www.entourage.mvps.org/new2mac/index.html>

 

[Diana_Kelley]

Hi Diane,

I also have a problem with entourage. I have just installed the 2008 version and redirected my work account (e-mail address removed) . I am able to receive emails but not send the. My incoming mail account is mail.wib.com.mx and the outgoing server is smtp.wib.com.mx

What can I do?

Thanks
Diana

 

[Jeff - New York City]

Thank goodness for Richard Clarkson's comment - it works! I spent a ridiculous amount of time on the phone with Time Warner Cable / Roadrunner service and Apple trying to figure it out. Neither support Entourage. They suggested calling Microsoft. You'd think that the dummies who set up the defaults would have known better. The answer is:

"Ensure that all of the check boxes under the Advanced Sending Settings drop down are UNCHECKED - do NOT check SMTP needs authentication!!!"