Outllok forgets message body when forwarding

[M.S. Lucas]

Hello,

I have outlook 2007 with exchange 2003 sp2.

My users are getting a message from a website with a message body and an
attachment. They forward this message within there own organisation and
sometime/mostly the receiving and don't see the message body. The attachment
always comes in without any problem. If I let them forward the same message
to me (external account) and I view the message using a non-outlook client I
always see the body.

Even if I let them forward a message they see without a body I can see it
without any problems.

So:
message with body+attachement --forward in org.--> no body with attachment
message with body+attachement --forward out org.--> body with attachment
message with body+attachement --forward in org.--> no body with attachment
--forward out org.--> body and attachment are oke.

Does somebody has any clue qhere to look?

With kind regards,

Maurice Lucas

 

[Henry Craven {SBS-MVP}]

Have you looked at the message source on a machine that can't see the body ?

 

[M.S. Lucas]

The message source is there empty.
But when forwarding to any other outlook client he stays empty when sending
to a remote non-outlook location I see the original body.

When forwarding to another outlook client the complete empty body is filled
with a html source which shows an empty body.

With kind regards,

Maurice Lucas

 

[Henry Craven {SBS-MVP}]

Hmmm.
I was hoping it might be a case of malformed HTML not rendering but this
sounds bizarre ...not getting my head around it.
Got an example of an original message source ?

 

[Pat Willener]

Are you saying that the sender (forwarder) can see the message body, but
the recipient can't? What about the message in Sent Items; is there a
message body?

Comparing the message size in the sender's Sent Items and the
recipient's Inbox - are they different, or the same?

What is the message format - HTML? Looking at the recipient's message
headers - are they multipart messages? Do all users have the same
version (and patch level) of Outlook?

 

[M.S. Lucas]

Please also see the reply to Pat Willener.

I can't share a sample because they contain personal information which isn't
allowed so share to third parties.

With kind regards,

Maurice Lucas

 

[M.S. Lucas]

Are you saying that the sender (forwarder) can see the message body, but

the recipient can't? Correct

What about the message in Sent Items; is there a message body?

No. While they use the forward button. And sometimes it work and sometimes
it doesn't.

Comparing the message size in the sender's Sent Items and the
recipient's Inbox - are they different, or the same?

They are different.

What is the message format - HTML? Looking at the recipient's message
headers - are they multipart messages? Do all users have the same
version (and patch level) of Outlook?

Original: ASCII
forwarding in HTML or RTF

With kind regards,

Maurice Lucas

 

[Pat Willener]

We need to know more to find the possible cause for this unusual
behavior. As Henry Craven indicated, it could be malformed HTML, but it
could also be a malformed multipart message - especially since you
mention that an originally plain text message is forwarded as HTML or RTF.

Please look again at the message source and see if there are any lines
like this:
Content-Type: multipart/mixed;
boundary=gc0p4Jq0M2Yt08jU534c0p