outllook - no sender, no subject

[Greg]

I openned Outlook today and it tried to install Outlook 2007. Once I beat
this back, it started downloading my mail but did not show any of the
categories such as sender, subject, date, size, etc.
WHat to do about this?

 

[Roady [MVP]]

Can you start from the beginning? Outlook doesn't start installing itself.
If you mean a repair, why did you cancel it (if I should translate "beat
this back" with pressing Cancel).

Have the repair complete itself and re-download the now (probably) crippled
messages.

 

[Greg]

Thanks for the response. I have a relatively new Dell laptop running XP. I
loaded an older copy of Outlook 2000 as this is what I've been using for a
while. This morning, I noticed new icons on my desktop. These icons are for
Outlook 2007. It is possible that this version of Outlook was installed at
Dell, but not very likely. Since I have a password, I don;t think my kids
loaded up Outlook 2007.

When I clicked on the Outlook 2007 icon, it started installing and I
cancelled it. Then I noticed that my old Outlook 2000 icon was not visible
so I found it in Program Files/Microsoft Office. I put the shortcut back on
the desktop and clicked. This openned Outlook 2000 as normal. Except that
none of the subjects and senders information was visible. When I clicked on
one of the seemingly blank messages, it was a real email so it wasn't a blank
one. I then Went to View to change the options in case the subject and
senders were not selected - but they were.

Mail downloaded yesterday looks normal, but today's doesn't.

AVG virus scan shows no viruses.

Any idea what's going on and how to fix it?

Thanks
Greg

 

[Roady [MVP]]

Pretty much all OEM manufacturers (like Dell) pre-install their laptops with
a trial copy of Office 2007. If you do not wish to use it, uninstall this
version first via Control Panel-> Add/Remove Programs before installing any
other version. At this point you should remove both versions and then
install (and update) Outlook 2000 again.