A
Agent_C
SYMPTOM:
Outlook locks-up immediately upon launch. After a few seconds, the
'not responding' box appears and the application has to be end-tasked.
The first time the program launched, I was walked through the setup
wizard, where the email settings were gathered (POP/SMTP servers,
etc). When the process was complete and I hit OK, the program froze.
Subsequently, as soon as I launch, the application immediately
freezes. No other applications or Office components seem to be
affected by this anomaly. Starting in 'Safe' does not help.
HISTORY:
I've been using Outlook 2000 for over 2 years virtually trouble free.
I recently got an OEM copy of 2002 with my Ipaq and I was upgrading.
(Using Windows 2000, SP4)
What I've Done:
· Uninstalled / re-installed 2002
· Uninstalled 2002 / back-rev'd to 2000 - (*SAME SYMPTOM*)
· Deleted Outlook settings/files in 'Documents & Settings' folder
between steps
· Run SCANPST - (PST is OK)
· Deleted all .PST files
I'm absolutely at my whit's end... I've tracked down complex problems
before, but this one is really a sticker. What I find most surprising
is that it seems to have disabled 2000 as well, after working fine for
years.
Informed (non speculative) responses greatly appreciated.
A_C
Outlook locks-up immediately upon launch. After a few seconds, the
'not responding' box appears and the application has to be end-tasked.
The first time the program launched, I was walked through the setup
wizard, where the email settings were gathered (POP/SMTP servers,
etc). When the process was complete and I hit OK, the program froze.
Subsequently, as soon as I launch, the application immediately
freezes. No other applications or Office components seem to be
affected by this anomaly. Starting in 'Safe' does not help.
HISTORY:
I've been using Outlook 2000 for over 2 years virtually trouble free.
I recently got an OEM copy of 2002 with my Ipaq and I was upgrading.
(Using Windows 2000, SP4)
What I've Done:
· Uninstalled / re-installed 2002
· Uninstalled 2002 / back-rev'd to 2000 - (*SAME SYMPTOM*)
· Deleted Outlook settings/files in 'Documents & Settings' folder
between steps
· Run SCANPST - (PST is OK)
· Deleted all .PST files
I'm absolutely at my whit's end... I've tracked down complex problems
before, but this one is really a sticker. What I find most surprising
is that it seems to have disabled 2000 as well, after working fine for
years.
Informed (non speculative) responses greatly appreciated.
A_C