Outlook 2000 and Journaling

[AnytimeAnywhere]

I have a user whose Journal is not logging anything even though Journaling
is turned on. I found an MS document regarding this issue that had me make
a change to the registry, but that didn't work.

Any ideas on what I can do to get his Journaling to work?

Thanks,

John

 

[Nikki]

Have you selected the items and/or contacts that you want to
have journaled?

Example: Automatically record these items: (list of choices to select)
THEN For these contacts: (contact list to select from)

Nikki Peterson

 

[AnytimeAnywhere]

Yes, all check boxes have been checked.

John

Have you selected the items and/or contacts that you want to
have journaled?

Example: Automatically record these items: (list of choices to select)
THEN For these contacts: (contact list to select from)

Nikki Peterson

 

[Nikki]

What version of Outlook is the client using?
Are they in Cache Mode?
Do they deliver their mail to a PST?

Nikki Peterson

 

[AnytimeAnywhere]

Outlook 2000.
Not that I know of. Where would I look?
No. Email is on the Exchange 5.5 server, although, he routes some mail to a
public folder.

John

 

[Nikki]

Try using the DETECT AND REPAIR option.
This is on the HELP Menu in Outlook.
Be aware that depending on how you installed Outlook you
may need your Office/Outlook install disk to complete this.

Nikki Peterson

 

[AnytimeAnywhere]

It's fixed. The problem was that the registry was pointing to a location in
the users profile that didn't exist.

John