Outlook 2000 application exception occurred

[Chris]

when I open the outlook for a while, a box comes out and
stated "program error" and then I need to close the
outlook. There is an error log: "application exception
occurred:Exception number: c0000005 (access violation)"
Can anyone help me please?

 

[Mark Weber [MSFT]]

Chris

Could you provide some additional details about what you're doing at the time of the error? what is the exact version of Outlook (under Help, About Microsoft Outlook, should be a build number that begins with 9.0 and some numbers)

Have you tested creating a new mail profile

Has Outlook ever worked or is this a new installation

Is an error report being sent to Microsoft

The error you're running into is usually an access violation (another application is in that part of memory). What else is running at the time? Have you tried exiting all other applications and testing with just Outlook running

If you post some additional information, perhaps that can help us on the discussion alias match up what your experiencing

Best Regards

Mark Weber [MSFT

This posting is provided "AS IS" with no warranties, and confers no rights. Use of included script samples are subject to the terms specified at: http://www.microsoft.com/info/cpyright.ht

 

[Chris]

Thanks Mark,

the version of Outlook is 9.0.0.3821
the outlook has been running for a long time and i have
tried exit all other application and the problem still
there

any clues?

Chris

-----Original Message-----
Chris,

Could you provide some additional details about what

you're doing at the time of the error? what is the exact
version of Outlook (under Help, About Microsoft Outlook,
should be a build number that begins with 9.0 and some
numbers).

Have you tested creating a new mail profile?

Has Outlook ever worked or is this a new installation?

Is an error report being sent to Microsoft?

The error you're running into is usually an access

violation (another application is in that part of
memory). What else is running at the time? Have you
tried exiting all other applications and testing with just
Outlook running?

If you post some additional information, perhaps that can

help us on the discussion alias match up what your
experiencing.

Best Regards,

Mark Weber [MSFT]

This posting is provided "AS IS" with no warranties, and

confers no rights. Use of included script samples are
subject to the terms specified at:
http://www.microsoft.com/info/cpyright.htm