C
Community_Tech
I have a problem that is getting quite baffling; the story is:
A small hire company uses Outlook 2000 to schedule items to be lent out.
The items that are available are placed as a list in a recurring appointment
at the beginning of each day. When an item is booked out for a week (say)
then that item is removed from the recurring appointment for the next seven
days. A normal appointment is made for when the person is removing the item
and when they are returning it seven days later. Recently the office
upgraded to Office 2007 but found that whenever they printed out the daily
schedule that the fonts were so small nobody could read them, (If anyone has
a fix for this then please post as this may fix the entire problem). The
schedules were so unreadable because of the font size that the decision was
made to revert back to Outlook 2000. This was done but since then whenever
the daily calendar schedule was printed out only the recurring appointments
appear on the print preview and hence the printout, (ie normal appointments
do not appear, even though they show on the normal view on the screen).
This is when I was called in to fix the problem. I exported the data (into
a *.pst file), and imported into Outlook 2000 running on another laptop in
the office. The same effect occurred. I updated the version of Office to
SP1a and then SP2. Still problem not fixed. I uninstalled Office and then
re-installed, - still not fixed. So wondering if the transition from Outlook
2007 back to Outlook 2000 had somehow affected the data that was saved in the
*.pst file I took a copy and brought it back to my computer at home. I
opened Outlook 2000 and entered a recurring appointment and a normal
appointment. Then I viewed print preview and saw that both were showing. I
printed it out - Perfect! I then imported the data and did a print preview -
both recurring and normal appointments were showing in print preview and so
naturally both printed.
So I don't know where to go from here. The problem does not seem to be
carried with the data. Is there a configuration somewhere that says
"recurring appointments will be printed but normal ones won't"?
Is there a registry key that controls this behaviour?
I would be very grateful for any help anyone may be able to give on this.
Please also cc: to cct(AT)eskvalley(Dot)com.
Ta and Regards,
Neil Harland
A small hire company uses Outlook 2000 to schedule items to be lent out.
The items that are available are placed as a list in a recurring appointment
at the beginning of each day. When an item is booked out for a week (say)
then that item is removed from the recurring appointment for the next seven
days. A normal appointment is made for when the person is removing the item
and when they are returning it seven days later. Recently the office
upgraded to Office 2007 but found that whenever they printed out the daily
schedule that the fonts were so small nobody could read them, (If anyone has
a fix for this then please post as this may fix the entire problem). The
schedules were so unreadable because of the font size that the decision was
made to revert back to Outlook 2000. This was done but since then whenever
the daily calendar schedule was printed out only the recurring appointments
appear on the print preview and hence the printout, (ie normal appointments
do not appear, even though they show on the normal view on the screen).
This is when I was called in to fix the problem. I exported the data (into
a *.pst file), and imported into Outlook 2000 running on another laptop in
the office. The same effect occurred. I updated the version of Office to
SP1a and then SP2. Still problem not fixed. I uninstalled Office and then
re-installed, - still not fixed. So wondering if the transition from Outlook
2007 back to Outlook 2000 had somehow affected the data that was saved in the
*.pst file I took a copy and brought it back to my computer at home. I
opened Outlook 2000 and entered a recurring appointment and a normal
appointment. Then I viewed print preview and saw that both were showing. I
printed it out - Perfect! I then imported the data and did a print preview -
both recurring and normal appointments were showing in print preview and so
naturally both printed.
So I don't know where to go from here. The problem does not seem to be
carried with the data. Is there a configuration somewhere that says
"recurring appointments will be printed but normal ones won't"?
Is there a registry key that controls this behaviour?
I would be very grateful for any help anyone may be able to give on this.
Please also cc: to cct(AT)eskvalley(Dot)com.
Ta and Regards,
Neil Harland