Outlook 2000 Contacts - Illegal operation, shot down

[Len De Rossi]

After restoring the disk of my eTower 500is (eMachine) PC with Windows 98,
and re-install the security updates for IE(6.0.2800.1107 SP1; Q818529;
Q330994; q313829) and Office 2000 (SP-3 9.0.0.6627), I have problems
handling the Contacts (shared with the Address Book) in Outlook.

I have no problem accessing these records with the Address Book application.
When I open any of the Contacts records with Outlook, the [Save+Close]
button is shown duplicated (one next to the other) on the standard toolbar,
and the application prevents any corrective action.

It lets me open the Contacts, scan over different views, sort and open
individual records with no apparent problem, but if I either try to save or
exit, the application crashes, with the following message: "This program has
performed an illegal operation and will be shut down". The following
detailed explanation is given:

OUTLOOK executed an invalid instruction in module
<unknown> at 0000:01204a66.
Registers:
EAX=00000000 CS=0167 EIP=01204a66 EFLGS=00010297
EBX=0120431c SS=016f ESP=0056f948 EBP=0056f984
ECX=0120431c DS=016f ESI=0056f978 FS=567f
EDX=00000000 ES=016f EDI=01204a64 GS=0000
Bytes at CS:EIP:
8e 30 00 00 00 00 a4 43 20 01 b7 07 18 00 33 00
Stack dump:
01204a64 012043c0 0120431c 04001097 01204a64 00478304
00000008 00000002 0000006c 00000018 00000000 00000000
00000000 00000000 00000000 00000000

I was not able to find an answer within the Knowledge Base Search. I tried
to uninstall and re-install the application, to no avail.

Thanks for your help.


Len

 

[Russ Valentine [MVP-Outlook]]

Have you tried repairing your PST file with the Inbox Repair Tool since your
crash?

 

[Len De Rossi]

Yes I did. But it did'nt do any difference. It still crashes, with the
message:

OUTLOOK caused an invalid page fault in
module MSO9.DLL at 0167:30d0f1dc.
Registers:
EAX=189f144e CS=0167 EIP=30d0f1dc EFLGS=00010246
EBX=012040e8 SS=016f ESP=0056f834 EBP=0056f864
ECX=0056f84c DS=016f ESI=0056f85c FS=189f
EDX=01205fec ES=016f EDI=0056f85c GS=0000
Bytes at CS:EIP:
8b 0c 03 e8 d9 01 01 00 85 c0 74 3c 8b 45 f8 8b
Stack dump:
00011747 0056f84c 0056f85c 00000000 00000100 01205f64 00000000 00000000
00000000 00000000 01206a00 00000001 0056f8fc 30b18066 0056f8d0 00000001
Have you tried repairing your PST file with the Inbox Repair Tool since your
crash?

 

[Russ Valentine [MVP-Outlook]]

No similar issues reported.
Have you seen any error mesages that are more specific when you crash?
--
Russ Valentine
[MVP-Outlook]
Yes, I did. But it did not solve the problem.
Have you tried repairing your PST file with the Inbox Repair Tool since your
crash?