Outlook 2000 error opening Personal Folders

[BillS]

When I try to expand Personal Folders, I get this error: "Unable to expand
the folder. The set of folders could not be opened. The information store
could not be opened."
I ran the Inbox Repair Tool, with no effect (it found only minor
inconsistencies).
I've been unable to find any information relevant to this particular error.
Can anyone help? Thanks.

 

[Roady [MVP]]

What's the size of the pst-file you are trying to open?

 

[BillS]

It's 459,728KB.

What's the size of the pst-file you are trying to open?

 

[Roady [MVP]]

Create a new pst-file and set it as the default delivery location. Then see
if you can connect to it or try to open it on another computer with Outlook
installed.

 

[BillS]

Thanks. I'm not sure if what I did was right. I created a new .pst called
Test. I then opened Test. At that point, in the folders panel in Outlook I
had Outlook Today and two instances of Personal Folders (the old one and the
new one from Test).
I set Test to receive POP mail deliveries. At one point or another I got a
warning about old shortcuts being moved. Somehow, I ended up this way:
Outlook Today [Personal Folders]
Personal Folders

My old Personal Folders seem to be part of the 'Outlook Today' folder; the
new Personal Folders, from Test, is listed separately. I can open both of
them. I haven't had the error occur again. I don't know for sure that things
are better. But thanks for the ideas.

 

[Roady [MVP]]

You're welcome!
At this point you might want to decide to move/copy your items from your
original pst-file to the new one just in case there still is a corruption in
your original pst-file.



-----

Thanks. I'm not sure if what I did was right. I created a new .pst called
Test. I then opened Test. At that point, in the folders panel in Outlook I
had Outlook Today and two instances of Personal Folders (the old one and
the
new one from Test).
I set Test to receive POP mail deliveries. At one point or another I got a
warning about old shortcuts being moved. Somehow, I ended up this way:
Outlook Today [Personal Folders]
Personal Folders

My old Personal Folders seem to be part of the 'Outlook Today' folder; the
new Personal Folders, from Test, is listed separately. I can open both of
them. I haven't had the error occur again. I don't know for sure that
things
are better. But thanks for the ideas.

Create a new pst-file and set it as the default delivery location. Then
see
if you can connect to it or try to open it on another computer with
Outlook
installed.