Outlook 2000 hangs on download

[bob333]

As soon as Outlook starts downloading messages, it stops responding. I've
tried reinstalling without success. Any suggestions.

 

[Brian Tillman]

As soon as Outlook starts downloading messages, it stops responding.
I've tried reinstalling without success. Any suggestions.

If you have an antivirus program that scans incoming mail, disable the mail
integration feature and try again.

 

[Jimmyk]

I have the same problem. I click on Send/Receive, it begins to load the 1st
or 2nd email, then hangs up and errors out.
"Microsoft Outlook has encountered a problem and has to close. ....." It
has a debug button, which I click but apparently nothing happens. It may be
writing to a Log file, not sure.
I tried turning off email scanning for viruses and that did not help. I
have reloaded Outlook, updated Service Packs, etc. Any ideas?
I have many pst folders, none over 560kbytes. I ran the scanpst tool and

 

[Hal Hostetler [MVP P/I]]

Does the error message have a "Details" button? When you get an "Illegal
Operation" or "encountered a problem" message, there's usually a "Details"
button or a "click here" link to see the error report. When you click the
button/link, it will show a message like: XXXX caused an error in YYYY and
a bunch of register nonsense or it will list the Appname XXXX and Modname
YYYY. The XXXX and YYYY are important to identify the cause and solution.
You can ignore the rest of the message.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Jimmyk]

Hal,
When I click on "To see what data ...." this is the error message:

AppName: outlook.exe AppVer: 9.0.0.6604 ModName: rtfhtml.dll
ModVer: 9.0.0.6418 Offset: 0002937f

Any suggestions? One other note... There was a short period of time when
rebooting our system that we would get an error message that seemed to
indicate we needed to do a system recovery. After bypassing this error
message (something like hit F9 to continue?) and letting the system reboot,
and doing some housekeeping like scandisk and defrag, that has gone away.

Ideas?
Thanks,
Jim

 

[Jimmyk]

Hal,
I have no idea what rtfhtml.dll is or does, but using that as a hook looked
on the Microsoft website and found that Outlook can hand when one has loaded
a trial copy of Office XP. I removed that and voila!! So thanks for
pointing me in the right direction.
Jim

Hal,
When I click on "To see what data ...." this is the error message:

AppName: outlook.exe AppVer: 9.0.0.6604 ModName: rtfhtml.dll
ModVer: 9.0.0.6418 Offset: 0002937f

Any suggestions? One other note... There was a short period of time when
rebooting our system that we would get an error message that seemed to
indicate we needed to do a system recovery. After bypassing this error
message (something like hit F9 to continue?) and letting the system reboot,
and doing some housekeeping like scandisk and defrag, that has gone away.

Ideas?
Thanks,
Jim