Outlook 2000 Issue

[Darrell]

After an install of Office 2000 all was good. Opened up Outlook and setup all of the Exchange settings. All is still working fine. Now every time the user goes to Outlook he gets the setup wizard. If he clicks through the settings his mail works. Why the setup wizard every time???

 

[Solution Guy]

Sounds like a dodgy install to me...most likely it's down
to the appauling installer that comes with Office 2K and
above.

Tried doing a restart after you've configured it? I assume
so. There might be a registry hack to crack this one,
because it smacks of it simply not flicking the switch
that tells the machine that email is configured. Have you
applied any service packs/updates before or after the user
config stage? Did you create your user as a Profile in the
wizard or not? Any access restrictions for users to the
registry that might affect OL fixing the users config?

Do you have the following registry values? And are they
set to "False"? NOTE: these are settings in OL98 for 2K
the 8.0 would be 9.0 I guess.

HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook
"First-Run"="False"
"FirstRunDialog"="False"

-----Original Message-----
After an install of Office 2000 all was good. Opened up

Outlook and setup all of the Exchange settings. All is
still working fine. Now every time the user goes to
Outlook he gets the setup wizard. If he clicks through
the settings his mail works. Why the setup wizard every
time???

 

[Darrell]

Tried restarting. All patches and updates have been applied. No user restrictions. And all registry values are correct. Even tried a reinstall.......

 

[Solutions Guy]

Hmmm, tricky...I've had a scout on the web to see if I can
find anything, but nothing clicks. I wondering about
permissions to the hard drive and, have you tried loggin
onto the machine as an administrator and configuring the
email? Even if it's for someone else other than the user,
or even a POP email account. I'm just thinking of how to
test to see if it is profile related or permissions
related. By using the administrator logon you kill any
permissions restriction and can test an account on a
different profile.

-----Original Message-----
Tried restarting. All patches and updates have been

applied. No user restrictions. And all registry values
are correct. Even tried a reinstall.......

 

[Darrell]

Here we go... I simply went to the machine and put my profile on and it worked fine. The end users also tried and it worked as well. I removed my profile and rebooted the machine. It is still working. All I can figure is that when I set my profile I flicked a switch somewhere.