Outlook 2000 not finding Exchange 2003 Server

[David Reed]

Good Morning,

I have a user who's Outlook 2000 (Corporate/Workgroup mode) is unable to
contact the Exchange server, and open the mail store for that user.

Does anyone have any idea of a way I can FORCE Outlook 2000 to either
completely remove any and all user profile information it may have stored,
and start "fresh", without re-installing Outlook 2000?

I don't mind removing and reinstalling Office 2000 Pro, it's just that I
just re-installed it, and Outlook just isn't working right (now).

Thanks!

-David

 

[Vince Averello [MVP-Outlook]]

Have you tried removing/changing the MAPI profile here: Control Panel > Mail
applet?

 

[David Reed]

Good Morning,

If you mean removing the users profile and re-adding it, yes.

I have, just not, tried to use Add/Remove Programs, and run the Office
Setup, and manually "re-installed" MS Outlook 2000. No luck.

Next, I re-ran the same set-up, and removed all MS Office 2000 applications.

Now I am running the MS Office removal utility.

Then I will re-install MS Office and see if that works (I don't think it
will, because I just installed Office this morning).

The computer has network connectivity, I can PING the Exchange server both
by IP and by resolved name.

I remember that once, a couple years ago, MS sent me a link to an MS "DOS"
MS Office removal utility that seems to have worked each time I used it...It
seems to have removed all files and registry entries. But I don't have that
utility anymore (I lost it somewhere...I sure wish I had it right now).

I am going to go back and re-install MS Office 2000 again, and try agian.

Any other ideas?

Thank-you!

-David

 

[David Reed]

I tried what I said I would above (Using the MS Office Removal Tool to
remove MS Office 2000), and then re-installed it.

Didn't work.

Then I logged off the user's account, and logged in to my own domain login.
Though I'd see if I could set up a profile for myself to check MY email from
on her PC. I tried, but I got the same error.

Whatever the issue, it is affecting all users on the computer, not just
hers.

Any other ideas? (I'm leaning toward some sort of a registry problem)

-David

 

[K. Orland]

Have you tried deleting the user's .dat file and recreating the profile on
the PC to see if that rectifies any issues? Is there anything in the event
viewer to tip you off to anything?

--
Kathleen Orland

http://www.howto-outlook.com/

 

[David Reed]

I haven't tried deleting the .dat file, no. I'll try that now.

I DID Upgrade from Office 2000 to Office 2003, thinking maybe it would
re-register or something. I don't quite understand what is the problem, you
know? It says it can't find or connect to the Exchange 2003 Server (which
everyone else is using just fine). When I drop to the command prompt, I can
ping the Exchange server both by IP and by FQDN. And that same user CAN log
in to her email through the web browser version of Outlook, to our webmail.

I'm puzzled.

I will try your suggestions, and see what happens (although I don't expect
it to work, but only because I logged in under my domain account, which
hadn't been on the computer before, and set myself up, that that didn't work
either...I still couldn't access the Exchange server even under my newly
made profile.

All suggestions welcome!

-David

 

[Diane Poremsky [MVP]]

Not finding the exchange server generally means a tcp/ip problem in outlook.
A Detect and repair might help, but you usually need to remove it and re-add
it in windows. I'm not sure if a new windows profile would help - but it's
easy enough to test - just make a new one (don't delete the old one).

Also, the best way to test a new profile is to add a new one using a new
name, not delete the existing one and recreating one using the same name.
When you delete and recreate using the same name, some old files associated
with the profile may remain behind and be used by the new profile of the
same name.

I haven't tried deleting the .dat file, no. I'll try that now.

I DID Upgrade from Office 2000 to Office 2003, thinking maybe it would
re-register or something. I don't quite understand what is the problem, you
know? It says it can't find or connect to the Exchange 2003 Server (which
everyone else is using just fine). When I drop to the command prompt, I can
ping the Exchange server both by IP and by FQDN. And that same user CAN log
in to her email through the web browser version of Outlook, to our webmail.

I'm puzzled.

I will try your suggestions, and see what happens (although I don't expect
it to work, but only because I logged in under my domain account, which
hadn't been on the computer before, and set myself up, that that didn't work
either...I still couldn't access the Exchange server even under my newly
made profile.

All suggestions welcome!

-David






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--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Sent using the Microsoft Entourage 2004 for Mac Test Drive.

 

[David Reed]

Hi Diane,

Thank-you for your suggestions.

I have done a Detect/Repair, on Office 2000, and that didn't help. I have
also Uninstalled Office 2000, and then run the Office Removal Utility, and
re-installed Office 2000. No joy.

Then I upgraded Office 2000 Pro to Office 2003 Pro. When I installed Office
2003, it asked me which Office 2000 applications I wanted to remove. I
wanted to remove ALL. So by default, ALL boxes showed up checked. However,
the Outlook box was "grayed out" so I couldn't change the selection (which I
didn't want to do, as indicated by the checkmark, but, I thought it was odd
that everything else I could select or deselect, but not Outlook?

Any other ideas???

-David

Not finding the exchange server generally means a tcp/ip problem in
outlook.
A Detect and repair might help, but you usually need to remove it and
re-add
it in windows. I'm not sure if a new windows profile would help - but it's
easy enough to test - just make a new one (don't delete the old one).

Also, the best way to test a new profile is to add a new one using a new
name, not delete the existing one and recreating one using the same name.
When you delete and recreate using the same name, some old files
associated
with the profile may remain behind and be used by the new profile of the
same name.

I haven't tried deleting the .dat file, no. I'll try that now.

I DID Upgrade from Office 2000 to Office 2003, thinking maybe it would
re-register or something. I don't quite understand what is the problem,
you
know? It says it can't find or connect to the Exchange 2003 Server
(which
everyone else is using just fine). When I drop to the command prompt, I
can
ping the Exchange server both by IP and by FQDN. And that same user CAN
log
in to her email through the web browser version of Outlook, to our
webmail.

I'm puzzled.

I will try your suggestions, and see what happens (although I don't
expect
it to work, but only because I logged in under my domain account, which
hadn't been on the computer before, and set myself up, that that didn't
work
either...I still couldn't access the Exchange server even under my newly
made profile.

All suggestions welcome!

-David

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Sent using the Microsoft Entourage 2004 for Mac Test Drive.

 

[Diane Poremsky [MVP]]

you can run all office programs side by side - except outlook. you can only
use one version of it and can only have one version installed, so the
inability to change that setting is expected.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Hi Diane,

Thank-you for your suggestions.

I have done a Detect/Repair, on Office 2000, and that didn't help. I have
also Uninstalled Office 2000, and then run the Office Removal Utility, and
re-installed Office 2000. No joy.

Then I upgraded Office 2000 Pro to Office 2003 Pro. When I installed
Office 2003, it asked me which Office 2000 applications I wanted to
remove. I wanted to remove ALL. So by default, ALL boxes showed up
checked. However, the Outlook box was "grayed out" so I couldn't change
the selection (which I didn't want to do, as indicated by the checkmark,
but, I thought it was odd that everything else I could select or deselect,
but not Outlook?

Any other ideas???

-David

Not finding the exchange server generally means a tcp/ip problem in
outlook.
A Detect and repair might help, but you usually need to remove it and
re-add
it in windows. I'm not sure if a new windows profile would help - but
it's
easy enough to test - just make a new one (don't delete the old one).

Also, the best way to test a new profile is to add a new one using a new
name, not delete the existing one and recreating one using the same name.
When you delete and recreate using the same name, some old files
associated
with the profile may remain behind and be used by the new profile of the
same name.

I haven't tried deleting the .dat file, no. I'll try that now.

I DID Upgrade from Office 2000 to Office 2003, thinking maybe it would
re-register or something. I don't quite understand what is the problem,
you
know? It says it can't find or connect to the Exchange 2003 Server
(which
everyone else is using just fine). When I drop to the command prompt, I
can
ping the Exchange server both by IP and by FQDN. And that same user CAN
log
in to her email through the web browser version of Outlook, to our
webmail.

I'm puzzled.

I will try your suggestions, and see what happens (although I don't
expect
it to work, but only because I logged in under my domain account, which
hadn't been on the computer before, and set myself up, that that didn't
work
either...I still couldn't access the Exchange server even under my newly
made profile.

All suggestions welcome!

-David


Have you tried deleting the user's .dat file and recreating the profile
on
the PC to see if that rectifies any issues? Is there anything in the
event
viewer to tip you off to anything?

--
Kathleen Orland

http://www.howto-outlook.com/




:

I tried what I said I would above (Using the MS Office Removal Tool to
remove MS Office 2000), and then re-installed it.

Didn't work.

Then I logged off the user's account, and logged in to my own domain
login.
Though I'd see if I could set up a profile for myself to check MY
email
from
on her PC. I tried, but I got the same error.

Whatever the issue, it is affecting all users on the computer, not
just
hers.

Any other ideas? (I'm leaning toward some sort of a registry problem)

-David


Have you tried removing/changing the MAPI profile here: Control Panel

Mail applet?

Good Morning,

I have a user who's Outlook 2000 (Corporate/Workgroup mode) is
unable
to
contact the Exchange server, and open the mail store for that user.

Does anyone have any idea of a way I can FORCE Outlook 2000 to
either
completely remove any and all user profile information it may have
stored, and start "fresh", without re-installing Outlook 2000?

I don't mind removing and reinstalling Office 2000 Pro, it's just
that
I
just re-installed it, and Outlook just isn't working right (now).





----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet
News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World!
120,000+
Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption
=----




----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet
News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+
Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption
=----

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Sent using the Microsoft Entourage 2004 for Mac Test Drive.

 

[David Reed]

Well, see, I learned something.

Still haven't been able to figure this one out!

-David

you can run all office programs side by side - except outlook. you can
only use one version of it and can only have one version installed, so the
inability to change that setting is expected.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Hi Diane,

Thank-you for your suggestions.

I have done a Detect/Repair, on Office 2000, and that didn't help. I
have also Uninstalled Office 2000, and then run the Office Removal
Utility, and re-installed Office 2000. No joy.

Then I upgraded Office 2000 Pro to Office 2003 Pro. When I installed
Office 2003, it asked me which Office 2000 applications I wanted to
remove. I wanted to remove ALL. So by default, ALL boxes showed up
checked. However, the Outlook box was "grayed out" so I couldn't change
the selection (which I didn't want to do, as indicated by the checkmark,
but, I thought it was odd that everything else I could select or
deselect, but not Outlook?

Any other ideas???

-David

Not finding the exchange server generally means a tcp/ip problem in
outlook.
A Detect and repair might help, but you usually need to remove it and
re-add
it in windows. I'm not sure if a new windows profile would help - but
it's
easy enough to test - just make a new one (don't delete the old one).

Also, the best way to test a new profile is to add a new one using a new
name, not delete the existing one and recreating one using the same
name.
When you delete and recreate using the same name, some old files
associated
with the profile may remain behind and be used by the new profile of the
same name.


On 11/14/05 11:23 AM, in article
(e-mail address removed),

I haven't tried deleting the .dat file, no. I'll try that now.

I DID Upgrade from Office 2000 to Office 2003, thinking maybe it would
re-register or something. I don't quite understand what is the
problem, you
know? It says it can't find or connect to the Exchange 2003 Server
(which
everyone else is using just fine). When I drop to the command prompt,
I can
ping the Exchange server both by IP and by FQDN. And that same user
CAN log
in to her email through the web browser version of Outlook, to our
webmail.

I'm puzzled.

I will try your suggestions, and see what happens (although I don't
expect
it to work, but only because I logged in under my domain account, which
hadn't been on the computer before, and set myself up, that that didn't
work
either...I still couldn't access the Exchange server even under my
newly
made profile.

All suggestions welcome!

-David


Have you tried deleting the user's .dat file and recreating the
profile on
the PC to see if that rectifies any issues? Is there anything in the
event
viewer to tip you off to anything?

--
Kathleen Orland

http://www.howto-outlook.com/




:

I tried what I said I would above (Using the MS Office Removal Tool
to
remove MS Office 2000), and then re-installed it.

Didn't work.

Then I logged off the user's account, and logged in to my own domain
login.
Though I'd see if I could set up a profile for myself to check MY
email
from
on her PC. I tried, but I got the same error.

Whatever the issue, it is affecting all users on the computer, not
just
hers.

Any other ideas? (I'm leaning toward some sort of a registry
problem)

-David


Have you tried removing/changing the MAPI profile here: Control
Panel >
Mail applet?

Good Morning,

I have a user who's Outlook 2000 (Corporate/Workgroup mode) is
unable
to
contact the Exchange server, and open the mail store for that user.

Does anyone have any idea of a way I can FORCE Outlook 2000 to
either
completely remove any and all user profile information it may have
stored, and start "fresh", without re-installing Outlook 2000?

I don't mind removing and reinstalling Office 2000 Pro, it's just
that
I
just re-installed it, and Outlook just isn't working right (now).





----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure
Usenet
News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World!
120,000+
Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption
=----




----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet
News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World!
120,000+
Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption
=----

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



Subscribe to Exchange Messaging Outlook newsletter:
(e-mail address removed)

Sent using the Microsoft Entourage 2004 for Mac Test Drive.