Outlook 2000 not load and not responding

[tempest]

When launched, Outlook 2000 not load, just show Outlook startup banner, and
not responding anymore.
Restarting PC does not solve problem. Looks like something is damaged.
Outlook Express works normally.


Thanks.

 

[DL]

A repair using the Office / Outlook cd?

And what size would the data file be? - search to include hidden for *.pst

 

[tempest]

A repair using the Office / Outlook cd?

And what size would the data file be? - search to include hidden for *.pst

------
I have no Office CD, its very old. Also, I can no find Outlook .PST file,
where it stored?
I browsed in
C:\WINDOWS\Application Data\Microsoft\Outlook

but there is only 7 small files, no .PST and no hidden files.

Outlook Express folders and files locates in

C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft\Outlook
Express
C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft

Thanks.

 

[Diane Poremsky [MVP]]

Outlook and Outlook Express are not the same programs so to avoid confusion,
stick with just outlook in this discussion.

See http://www.outlook-tips.net/beginner/filepath.htm for file locations.

Are you using Internet mode or corp/workgroup mode? See Help, About if
unsure.

I would try two things first -

Does outlook start in safe mode? At start menu, run, type outlook.exe /safe
to find out. (See http://www.outlook-tips.net/beginner/switches.htm for
more assistance with command lines)

If using Corp mode, does it work if you make a new profile? Control panel,
mail - do not copy or delete the current profile, make a new one.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[tempest]

Outlook and Outlook Express are not the same programs so to avoid confusion,
stick with just outlook in this discussion.

See http://www.outlook-tips.net/beginner/filepath.htm for file locations.

Are you using Internet mode or corp/workgroup mode? See Help, About if
unsure.

I would try two things first -

Does outlook start in safe mode? At start menu, run, type outlook.exe /safe
to find out. (See http://www.outlook-tips.net/beginner/switches.htm for
more assistance with command lines)

If using Corp mode, does it work if you make a new profile? Control panel,
mail - do not copy or delete the current profile, make a new one.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

------
I have no Office CD, its very old. Also, I can no find Outlook .PST file,
where it stored?
I browsed in
C:\WINDOWS\Application Data\Microsoft\Outlook

but there is only 7 small files, no .PST and no hidden files.

Outlook Express folders and files locates in

C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft\Outlook
Express
C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft

Thanks.

----------

I am telling about Outlook, I know that Outlook Express is different
program. This is not corp/workgroup mode, but single PC.
Yes, Outlook start in safe mode normally. I noticed there is something wrong
in Outlook shortcut and quick launch Icon, it looks both are damaged. If
right click on quick launch icon > Properties, it show path which is looks
damaged :

C:\WINDOWS\Application Data\Mic...\Quick Launch

When i right click on Outlook icon on desktop(which looks as icon, not
shortcut icon) then Properies > this open Outlook 'Internet Accounts'
window. Something wrong in Outlook.

Thanks

 

[DL]

As previously stated you have to search to include hidden for *.pst
Or use the link Diane provided for file locations

Outlook and Outlook Express are not the same programs so to avoid confusion,
stick with just outlook in this discussion.

See http://www.outlook-tips.net/beginner/filepath.htm for file locations.

Are you using Internet mode or corp/workgroup mode? See Help, About if
unsure.

I would try two things first -

Does outlook start in safe mode? At start menu, run, type outlook.exe /safe
to find out. (See http://www.outlook-tips.net/beginner/switches.htm for
more assistance with command lines)

If using Corp mode, does it work if you make a new profile? Control
panel,
mail - do not copy or delete the current profile, make a new one.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

A repair using the Office / Outlook cd?

And what size would the data file be? - search to include hidden for
*.pst

When launched, Outlook 2000 not load, just show Outlook startup banner,
and
not responding anymore.
Restarting PC does not solve problem. Looks like something is damaged.
Outlook Express works normally.


Thanks.
------
I have no Office CD, its very old. Also, I can no find Outlook .PST file,
where it stored?
I browsed in
C:\WINDOWS\Application Data\Microsoft\Outlook

but there is only 7 small files, no .PST and no hidden files.

Outlook Express folders and files locates in

C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft\Outlook
Express
C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft

Thanks.

----------

I am telling about Outlook, I know that Outlook Express is different
program. This is not corp/workgroup mode, but single PC.
Yes, Outlook start in safe mode normally. I noticed there is something
wrong
in Outlook shortcut and quick launch Icon, it looks both are damaged. If
right click on quick launch icon > Properties, it show path which is looks
damaged :

C:\WINDOWS\Application Data\Mic...\Quick Launch

When i right click on Outlook icon on desktop(which looks as icon, not
shortcut icon) then Properies > this open Outlook 'Internet Accounts'
window. Something wrong in Outlook.

Thanks

 

[Diane Poremsky [MVP]]

Yes, Outlook start in safe mode normally. I noticed there is something

wrong
in Outlook shortcut and quick launch Icon, it looks both are damaged. If
right click on quick launch icon > Properties, it show path which is looks
damaged :

C:\WINDOWS\Application Data\Mic...\Quick Launch

Change that path - it should be:
"C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" /recycle

When i right click on Outlook icon on desktop(which looks as icon, not
shortcut icon) then Properies > this open Outlook 'Internet Accounts'
window. Something wrong in Outlook.

This is correct for Internet mode. In Corp it opens the profiles dialog but
Internet mode doesn't use profiles and to create a new profile, you need to
remove the current profile/account and make a new one.

If you haven't already used Help, Detect and Repair, try it. If you have and
it doesn't help you either need to fix the shortcut or make a new profile.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Outlook and Outlook Express are not the same programs so to avoid confusion,
stick with just outlook in this discussion.

See http://www.outlook-tips.net/beginner/filepath.htm for file locations.

Are you using Internet mode or corp/workgroup mode? See Help, About if
unsure.

I would try two things first -

Does outlook start in safe mode? At start menu, run, type outlook.exe /safe
to find out. (See http://www.outlook-tips.net/beginner/switches.htm for
more assistance with command lines)

If using Corp mode, does it work if you make a new profile? Control
panel,
mail - do not copy or delete the current profile, make a new one.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

A repair using the Office / Outlook cd?

And what size would the data file be? - search to include hidden for
*.pst

When launched, Outlook 2000 not load, just show Outlook startup banner,
and
not responding anymore.
Restarting PC does not solve problem. Looks like something is damaged.
Outlook Express works normally.


Thanks.
------
I have no Office CD, its very old. Also, I can no find Outlook .PST file,
where it stored?
I browsed in
C:\WINDOWS\Application Data\Microsoft\Outlook

but there is only 7 small files, no .PST and no hidden files.

Outlook Express folders and files locates in

C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft\Outlook
Express
C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft

Thanks.

----------

I am telling about Outlook, I know that Outlook Express is different
program. This is not corp/workgroup mode, but single PC.
Yes, Outlook start in safe mode normally. I noticed there is something
wrong
in Outlook shortcut and quick launch Icon, it looks both are damaged. If
right click on quick launch icon > Properties, it show path which is looks
damaged :

C:\WINDOWS\Application Data\Mic...\Quick Launch

When i right click on Outlook icon on desktop(which looks as icon, not
shortcut icon) then Properies > this open Outlook 'Internet Accounts'
window. Something wrong in Outlook.

Thanks

 

[tempest]

Yes, Outlook start in safe mode normally. I noticed there is something
wrong
in Outlook shortcut and quick launch Icon, it looks both are damaged. If
right click on quick launch icon > Properties, it show path which is
looks
damaged :

C:\WINDOWS\Application Data\Mic...\Quick Launch

Change that path - it should be:
"C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" /recycle

When i right click on Outlook icon on desktop(which looks as icon, not
shortcut icon) then Properies > this open Outlook 'Internet Accounts'
window. Something wrong in Outlook.

This is correct for Internet mode. In Corp it opens the profiles dialog
but Internet mode doesn't use profiles and to create a new profile, you
need to remove the current profile/account and make a new one.

If you haven't already used Help, Detect and Repair, try it. If you have
and it doesn't help you either need to fix the shortcut or make a new
profile.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Outlook and Outlook Express are not the same programs so to avoid confusion,
stick with just outlook in this discussion.

See http://www.outlook-tips.net/beginner/filepath.htm for file
locations.

Are you using Internet mode or corp/workgroup mode? See Help, About if
unsure.

I would try two things first -

Does outlook start in safe mode? At start menu, run, type outlook.exe /safe
to find out. (See http://www.outlook-tips.net/beginner/switches.htm for
more assistance with command lines)

If using Corp mode, does it work if you make a new profile? Control
panel,
mail - do not copy or delete the current profile, make a new one.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.



A repair using the Office / Outlook cd?

And what size would the data file be? - search to include hidden for
*.pst

When launched, Outlook 2000 not load, just show Outlook startup banner,
and
not responding anymore.
Restarting PC does not solve problem. Looks like something is damaged.
Outlook Express works normally.


Thanks.
------
I have no Office CD, its very old. Also, I can no find Outlook .PST file,
where it stored?
I browsed in
C:\WINDOWS\Application Data\Microsoft\Outlook

but there is only 7 small files, no .PST and no hidden files.

Outlook Express folders and files locates in

C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft\Outlook
Express
C:\WINDOWS\Application
Data\Identities\{35CFE400-3D5C-11D5-B2A5-00C026E6F5F8}\Microsoft

Thanks.

----------

I am telling about Outlook, I know that Outlook Express is different
program. This is not corp/workgroup mode, but single PC.
Yes, Outlook start in safe mode normally. I noticed there is something
wrong
in Outlook shortcut and quick launch Icon, it looks both are damaged. If
right click on quick launch icon > Properties, it show path which is
looks
damaged :

C:\WINDOWS\Application Data\Mic...\Quick Launch

When i right click on Outlook icon on desktop(which looks as icon, not
shortcut icon) then Properies > this open Outlook 'Internet Accounts'
window. Something wrong in Outlook.

Thanks

----------------------

well, I removed Outlook icon from desktop. Then just browsed for Outlook
program installation folder, created new shortcut and sent it to Desktop.
Anyway, Outlook not work, still show splash screen logo and freeze.

Again, i do not use no any Corp mode, and I've never used this mode before.
I had normal (standard) Office 2000 installation.

Will try "Detect and Repair" feature.

thank you.