Outlook 2000: Out of Office

J

John

I have two users that, for some reason, the Out of Office
feature is not working for them. It is available for them
to configure; however, it does not send the reply. The
rest of the company is working perfectly well. We are
using W2KPro clients with SP3, O2K SP3, Exchange 2000
SP3. I have checked a couple of MSKB articles, but none
seem to apply.
Anyone have any ideas?

John
 
G

Greg Nickolson

I just posted the same exact problem. only difference
with me is that we're runnning exchange 5.5. everyone's
works except one user??? I will let you know when I find
the answer. Please do the same. Have a good one!
-Greg
 
R

Ronald Garrison

Have we found a Scenario E yet? I have the same problem
here at my location and none of these seem to be the
problem.

We have Exchange 2000, no other rules exists on the
problematic users. The users are in the same
organization..
 
C

Cherry Qian

Hi Ronald,

Thank you for the posting.

In order to check to verify whether the Out Of Office has been sent out to
the client, you can enable message tracking and then check the Message
Tracking Center.

To enable message tracking in Exchange 2000:
=========================================

1. Start Exchange System Manager.

2. Locate the Servers container.

NOTE: The Servers container can be at the top level if no Administrative
Groups are defined or displayed. If Administrative Groups are defined or
displayed, the container can be found in the relevant Administrative Group
container.

3. Expand the Servers container to see the list of servers.

4. Click the server on which you intend to enable tracking.

5. Right-click the server, and then click Properties.

6. On the General tab, click to select the Enable Message Tracking check
box.

7. Ensure that the log file maintenance information suits the needs for
logging.

NOTE: By default, log files older than seven days are deleted.


To track a message using the Exchange 2000 Message Tracking Center, follow
these steps:
============================================================================
==

1. Start Exchange System Manager.

2. In the console tree, double-click Tools.

3. Right-click Message Tracking Center, and then click "Track message".

4. On the General tab, under Servers, type the name of the server that the
message was sent from or delivered to.

To browse a list of available servers, click Browse, and then select a
server.

To search for a message, you are only required to specify the server that
the message was sent from or delivered to. For example, to search for a
message from a specific user, type the user's alias, or if you do not know
the user's e-mail address, click Browse to search for the user in the
Active Directory. There are many other search options available in the
Message Tracking Center.

By this way, you can check to verify whether the Out Of Office has been
sent out to the client, If the Out Of Office has be delivered to the
client, it is client issue. Usually some rule filtered the Out Of Office.
If the Out Of Office is not delivered to the client, the issue lies in the
message transport.

In addition, the Out Of Office is only sent once. That means the client
can only receive the Out Of Office once. If it is unexpectedly ruled out,
the client won't receive it anymore.

Hope the above informtion and suggestion helps and answers your question.
If anything is unclear, please let me know.

Sincerely,

Cherry Qian
MCSE2000, MCSA2000, MCDBA2000
Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please Reply to Group via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided AS IS with no warranties, and confers no rights.
 
R

Ronald Garrison

The messages are not being sent. I am sitting near both
computers as the out of office is turned on then off and
we tried sending the emails from many different accounts.
Most with no rules at all set up.

More and more people are having these issues by reading
these forums. I know that when out of office is turned on
it sets some kind of flag on the server correct? I want
to know is there a way to check the server to see if that
flag is indead being turned on for some accounts and not
others?
 
D

doronryt5ry7

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