Outlook 2000 Post-Service Pack 3 Hotfix Package August 21, 2003

[Nathan Raymond]

I'm the IT manager for a small company, and people are encountering the "OL2000: Outlook 2000 and Outlook 2002 iCalendar Interoperability Problems" (KB307313) with our mixed network of OEM Outlook 2000 and 2002 clients, which makes it impossible to send meeting reminders with alarms between the two versions of the program, which is a very big problem. That fix has been rolled up into the Outlook 2000 Post-Service Pack 3 Hotfix Package August 21, 2003 (KB825817), which is available through "Microsoft Product Support Services", which from what I can tell, means either through the OEMs we got Office from, or through some paid support. Is that really the only way? If so, which OEM should I go through (we have many)?

 

[Roady]

You can contact Microsoft for this and they will give you the link and
password to download the file. Note that you have 2 free support tickets per
product. If they believe this paatch is the only way to resolve your problem
they will provide it free of charge (not sure for OEM though but you
probably have enough free OEM tickets anyway :-D)

--
Roady
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I'm the IT manager for a small company, and people are encountering the

"OL2000: Outlook 2000 and Outlook 2002 iCalendar Interoperability Problems"
(KB307313) with our mixed network of OEM Outlook 2000 and 2002 clients,
which makes it impossible to send meeting reminders with alarms between the
two versions of the program, which is a very big problem. That fix has been
rolled up into the Outlook 2000 Post-Service Pack 3 Hotfix Package August
21, 2003 (KB825817), which is available through "Microsoft Product Support
Services", which from what I can tell, means either through the OEMs we got
Office from, or through some paid support. Is that really the only way? If
so, which OEM should I go through (we have many)?

 

[Sue Mosher [MVP]]

I would try calling Microsoft PSS and tell them you need the hotfix, giving the KB number, and not mention that you have OEM copies. If they accept the incident, there should be no charge for it.

If that doesn't work, you'll need to go through one of your OEM suppliers. Pick the one most likely to provide good support.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[George Hester]

"Hotfixes" are ALWAYS free of charge and ALWAYS unsupported.