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Message: [QUOTE="Martin M. Brennan, Jr., post: 4341847"] I have a customer with the following: Windows 2000 Workstations - all fully patched Office 2000 Professional - fully patched Windows 2000 Server with Exchange 2000 - fully patched Windows 2000 Terminal Server W/ Office 2000 Professional - fully patched The users all have roaming profiles. I have one user that uses the "My Shortcuts" menu in Outlook. Her shortcuts vanish about once a week and revert to the shortcuts you would get with Outlook from a fresh install. We deleted her profile on the network and terminal server. We have reinstalled Outlook and repached it for her on her machine. The disappearance happens both at her local machine, and on the Terminal Server, and seems to be random. This is the only customer that I have who uses this feature. I would like to get it working for her. [/QUOTE]