T
Tommy Chau
Just recently, Outlook 2000 is crashing on a user's PC. Here is the
error from the applications event log;
Source: Dr. Watson
Event ID: 4097
Description:
The application, ,generated an application error. The error occurred
on 05/20/2004 @ 09:36:39:242. The exception generated was c0000005 at
address 3AD852C8(<nosymbols>)
After researching and reading the newsgroups, I have found 2 users
that have reported this same error and so far no one has a possible
solution to this. I have done all the same things as the other 2
users. uninstall/re-install office, reformated and re-installed
windows 2000 sp4 from scratch and do a Office 2000 sp3 install from
scratch. No hope. All patches for W2k sp4 and O2k sp3 has been
updated or not updated. both ways does not help. Even deleted the
user profile and recreated the user profile. no help there.
We are using Outlook 2000 SP3 as the email client and Exchange 2000
SP3 as our email server. Outlook client is setup in corporate
workgroup mode. There are no local folders (local pst files)
currently associated with the outlook 2000 client. Also, no offline
folders for synching are configured also.
Here is another scenario to think about. This problem seems to affect
only this user. If I login as myself or anyone else and configure the
outlook client, it runs without a problem. At least it's still up for
the past 30 minutes with no errors. Reading this, you would think it
is a user profile issue then. I have already deleted and recreated
his profile and it does not work. Even rebuilding windows 2000 sp4
from scratch and creating his profile after that does not work.
However, when that same user is logged into one of the terminal server
sessions, the outlook within that terminal server session runs fine.
The flavor of outlook on Terminal server is also Outlook 2000 SP3.
Configured the same way as on a local PC. So that seems to eliminate a
possible exchange mailbox issue.
I am totally lost on why it is happening to this user on his local PC.
The only thing I have not tried yet is replacing his PC all together.
I will have to try logging him in on a different PC and setup the
outlook profile to see if this problem appears on a different pc.
Tommy Chau
error from the applications event log;
Source: Dr. Watson
Event ID: 4097
Description:
The application, ,generated an application error. The error occurred
on 05/20/2004 @ 09:36:39:242. The exception generated was c0000005 at
address 3AD852C8(<nosymbols>)
After researching and reading the newsgroups, I have found 2 users
that have reported this same error and so far no one has a possible
solution to this. I have done all the same things as the other 2
users. uninstall/re-install office, reformated and re-installed
windows 2000 sp4 from scratch and do a Office 2000 sp3 install from
scratch. No hope. All patches for W2k sp4 and O2k sp3 has been
updated or not updated. both ways does not help. Even deleted the
user profile and recreated the user profile. no help there.
We are using Outlook 2000 SP3 as the email client and Exchange 2000
SP3 as our email server. Outlook client is setup in corporate
workgroup mode. There are no local folders (local pst files)
currently associated with the outlook 2000 client. Also, no offline
folders for synching are configured also.
Here is another scenario to think about. This problem seems to affect
only this user. If I login as myself or anyone else and configure the
outlook client, it runs without a problem. At least it's still up for
the past 30 minutes with no errors. Reading this, you would think it
is a user profile issue then. I have already deleted and recreated
his profile and it does not work. Even rebuilding windows 2000 sp4
from scratch and creating his profile after that does not work.
However, when that same user is logged into one of the terminal server
sessions, the outlook within that terminal server session runs fine.
The flavor of outlook on Terminal server is also Outlook 2000 SP3.
Configured the same way as on a local PC. So that seems to eliminate a
possible exchange mailbox issue.
I am totally lost on why it is happening to this user on his local PC.
The only thing I have not tried yet is replacing his PC all together.
I will have to try logging him in on a different PC and setup the
outlook profile to see if this problem appears on a different pc.
Tommy Chau