Outlook 2000 will not save new contacts

[GWL]

For the past two weeks I have been trying to figure out why I cannot get
Outlook 2000 to save new contact information. This started as an
intermittent problem that now has progressed to permanent status. When I try
to save any new contact information I get the " Outlook has encountered a
problem & needs to close. We are sorry for the inconvenience." message
dialog box. I send the error message and the program closes. I am now at
the place where Outlook is unusable for any new contact information. I have
run the repair outlook routine without success. I suspect the .pst file but
do not know how to repair it. Anyone know what is going on here?

George

 

[Jocelyn Fiorello [MVP - Outlook]]

How big is your .PST file?

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

 

[GWL]

My pst file is 4384K.

George

How big is your .PST file?

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

 

[GWL]

I have compacted and reduced the pst file to no avail. I have found at least
one record that will not delete, open or modify in any way. Any activity
with this record will generate the" Outlook has encountered a problem &
needs to close" error. If this record is the problem, I do not seem to have
a way to delete it from Outlook. I guess it is possible that it is tied to
another record (cross linked) somehow, but a solution escapes me.

George

 

[Jocelyn Fiorello [MVP - Outlook]]

Have you tried running the Inbox Repair Tool (scanpst.exe) against your
..PST file to see if it finds any errors? Note that this is not the same
thing as running Detect and Repair...

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

 

[GWL]

I did not know about scanpst and I just ran it. It showed errors and
repaired them, but the problem remains. If I start a new contact and save
with name only, the contact saves. If I go on to add a Phone number or
address (each independently) I get the error message and outlook closes. I
ran scanpst a second time and it revealed no additional errors.

George Leese

 

[Jocelyn Fiorello [MVP - Outlook]]

See if any of the additional tips on the following page are helpful:

http://www.slipstick.com/problems/scanpst.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

 

[GWL]

Jocelyn, I have tried everything that you have suggested except the program
that must be purchased. Still no go. I did do some more trouble shooting
this morning and may have found a clue for someone who understands Outlook
better than me. I no longer suspect the PST file because I moved the old
files and forced Outlook to create a new file with no data. Even this new
file cannot save with the same exact error message. Do you think I should
try an uninstall and reinstall instead of the repair that did not work.
Maybe some registry key is corrupted?

George Leese

 

[Jocelyn Fiorello [MVP - Outlook]]

You could try it, but unfortunately reinstalling Outlook usually doesn't
change the files that seem to cause the most problems. Does the error
dialog you get when Outlook crashes give you any details to look at? If
so, what are they? You might try searching the Microsoft Knowledge Base
for error messages such as the one you're getting...there may be some
other files you can try deleting. Also, you could try deleting and
recreating your mail profile(s), which sometimes helps cure various
ills.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

 

[GWL]

Well I went ahead and completely uninstalled Outlook, did a cold boot and
reinstalled after being sure that all the outlook folders scattered around
the hard disk were empty. Opened the new Outlook and the same problem exists
even with a newly created empty PST. The error message is the cryptic
"Outlook has encountered a problem and needs to close. Sorry ect.". No other
info in the error message. I did try to read the error report that is
generated to Microsoft, but it appeared to be just long listing of memory
addresses. The only clue that I have discovered is that a new entry will
save properly only if I do not try to include an address. Every attempt to
access the address dialog box will result in the error when Save and Close
is clicked or if any form of a save is attempted. So it appears to be
something in the address system that is causing the error.

George Leese

You could try it, but unfortunately reinstalling Outlook usually doesn't
change the files that seem to cause the most problems. Does the error
dialog you get when Outlook crashes give you any details to look at? If
so, what are they? You might try searching the Microsoft Knowledge Base
for error messages such as the one you're getting...there may be some
other files you can try deleting. Also, you could try deleting and
recreating your mail profile(s), which sometimes helps cure various
ills.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

Jocelyn, I have tried everything that you have suggested except the program
that must be purchased. Still no go. I did do some more trouble shooting
this morning and may have found a clue for someone who understands Outlook
better than me. I no longer suspect the PST file because I moved the old
files and forced Outlook to create a new file with no data. Even this new
file cannot save with the same exact error message. Do you think I should
try an uninstall and reinstall instead of the repair that did not work.
Maybe some registry key is corrupted?

George Leese

See if any of the additional tips on the following page are helpful:

http://www.slipstick.com/problems/scanpst.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***


I did not know about scanpst and I just ran it. It showed errors and
repaired them, but the problem remains. If I start a new contact and
save
with name only, the contact saves. If I go on to add a Phone number or
address (each independently) I get the error message and outlook
closes. I
ran scanpst a second time and it revealed no additional errors.

George Leese

message Have you tried running the Inbox Repair Tool (scanpst.exe) against
your
.PST file to see if it finds any errors? Note that this is not the
same
thing as running Detect and Repair...

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be
answered --
please reply only to the newsgroup to preserve the message thread.
***


I have compacted and reduced the pst file to no avail. I have
found at
least
one record that will not delete, open or modify in any way. Any
activity
with this record will generate the" Outlook has encountered a
problem
&
needs to close" error. If this record is the problem, I do not
seem to
have
a way to delete it from Outlook. I guess it is possible that it is
tied to
another record (cross linked) somehow, but a solution escapes me.

George

"Jocelyn Fiorello [MVP - Outlook]" <[email protected]>
wrote in
message How big is your .PST file?

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be
answered --
please reply only to the newsgroup to preserve the message
thread.
***


For the past two weeks I have been trying to figure out why I
cannot
get
Outlook 2000 to save new contact information. This started as
an
intermittent problem that now has progressed to permanent
status.
When
I try
to save any new contact information I get the " Outlook has
encountered a
problem & needs to close. We are sorry for the inconvenience."
message
dialog box. I send the error message and the program closes.
I am
now
at
the place where Outlook is unusable for any new contact
information. I
have
run the repair outlook routine without success. I suspect the
.pst
file but
do not know how to repair it. Anyone know what is going on
here?

George

 

[Jocelyn Fiorello [MVP - Outlook]]

Unfortunately I've pretty much exhausted everything I can think of on
this one...the only thing I can suggest is that you start a new thread
(possibly in microsoft.public.outlook.contacts, only because that's
where the problem seems to lie), and describe what you've already done
to troubleshoot the problem. Perhaps someone else will be able to give
you more guidance. Sorry I couldn't help you further.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

Well I went ahead and completely uninstalled Outlook, did a cold boot and
reinstalled after being sure that all the outlook folders scattered around
the hard disk were empty. Opened the new Outlook and the same problem exists
even with a newly created empty PST. The error message is the cryptic
"Outlook has encountered a problem and needs to close. Sorry ect.". No other
info in the error message. I did try to read the error report that is
generated to Microsoft, but it appeared to be just long listing of memory
addresses. The only clue that I have discovered is that a new entry will
save properly only if I do not try to include an address. Every attempt to
access the address dialog box will result in the error when Save and Close
is clicked or if any form of a save is attempted. So it appears to be
something in the address system that is causing the error.

George Leese

You could try it, but unfortunately reinstalling Outlook usually doesn't
change the files that seem to cause the most problems. Does the error
dialog you get when Outlook crashes give you any details to look at? If
so, what are they? You might try searching the Microsoft Knowledge Base
for error messages such as the one you're getting...there may be some
other files you can try deleting. Also, you could try deleting and
recreating your mail profile(s), which sometimes helps cure various
ills.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

Jocelyn, I have tried everything that you have suggested except

the
program

that must be purchased. Still no go. I did do some more trouble shooting
this morning and may have found a clue for someone who understands Outlook
better than me. I no longer suspect the PST file because I moved

the
old

files and forced Outlook to create a new file with no data. Even

this
new

file cannot save with the same exact error message. Do you think I should
try an uninstall and reinstall instead of the repair that did not work.
Maybe some registry key is corrupted?

George Leese


message See if any of the additional tips on the following page are helpful:

http://www.slipstick.com/problems/scanpst.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message

thread.
***

I did not know about scanpst and I just ran it. It showed

errors
and

repaired them, but the problem remains. If I start a new

contact
and

save
with name only, the contact saves. If I go on to add a Phone number or
address (each independently) I get the error message and outlook
closes. I
ran scanpst a second time and it revealed no additional errors.

George Leese

message Have you tried running the Inbox Repair Tool (scanpst.exe) against
your
.PST file to see if it finds any errors? Note that this is

not
the

same
thing as running Detect and Repair...

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be
answered --
please reply only to the newsgroup to preserve the message thread.
***


I have compacted and reduced the pst file to no avail. I have
found at
least
one record that will not delete, open or modify in any

way.
Any

activity
with this record will generate the" Outlook has encountered a
problem
&
needs to close" error. If this record is the problem, I do not
seem to
have
a way to delete it from Outlook. I guess it is possible

that
it is

tied to
another record (cross linked) somehow, but a solution

escapes
me.

George

"Jocelyn Fiorello [MVP - Outlook]"

wrote in
message How big is your .PST file?

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be
answered --
please reply only to the newsgroup to preserve the message
thread.
***


For the past two weeks I have been trying to figure

out
why I

cannot
get
Outlook 2000 to save new contact information. This

started
as

an
intermittent problem that now has progressed to permanent
status.
When
I try
to save any new contact information I get the "

Outlook
has

encountered a
problem & needs to close. We are sorry for the inconvenience."
message
dialog box. I send the error message and the program closes.
I am
now
at
the place where Outlook is unusable for any new contact
information. I
have
run the repair outlook routine without success. I

suspect
the

.pst
file but
do not know how to repair it. Anyone know what is going on
here?

George