Outlook 2000 won't load

[Debbikb]

When I click on the Outlook icon, I get the message, “Microsoft Office has
encountered a problem and needs to close. We are sorry for the
inconvenience. Send error report. Don’t sendâ€

Over the past week, I have loaded Ewido, Vundofix, Trojan Hunter, and I have
run a Panda scan from the website.

I have Ad-aware, Microsoft Anti-virus, Spybot, and McAfee. None of these
programs have found anything.

Also, mysteriously, my McAfee is showing expired. I paid for a year
subscription, and it has only been 6 months. When I look at my account, it
shows that it expired one month after I bought it. I have been using it for
these past 6 months.

I can open Word and click on “Detect and Repairâ€, put in my Office 2000 CD,
and I can get Outlook back. But when I close it, it won’t open again.

 

[DL]

Have you tried putting Office cd in and running repair on the entire
installation?

 

[Debbikb]

I think that is what I am doing. I don't specify Outlook. I just open Word
and click Detect and Repair.

 

[DL]

I believe that will only repair Word, pop the office cd in, you will then
get the option to repair the entire installation

 

[Debbikb]

I put the cd in, but nothing came up. I clicked on "run" to see if I could
find anything there, but I don't really know what I am looking for.

 

[DL]

browse to the cd and select setup.exe

I put the cd in, but nothing came up. I clicked on "run" to see if I could
find anything there, but I don't really know what I am looking for.

 

[Debbikb]

I ran the setup, and it still didn't work.

browse to the cd and select setup.exe

 

[Pat Willener]

Can you try to run Outlook in safe mode (start it with the /safe program
switch)? Does it come up this way?

 

[Debbikb]

I tried that last night, and it did come up that way.

 

[Pat Willener]

This means that you have a bad add-in that is causing it. See Outlook
Help 'Add or remove add-in' how to remove them one-by-one to find which
one is causing it. You may also try to uninstall McAfee to see if this
solves the problem.

 

[Debbikb]

I think I found the place you are talking about, but the only thing that was
in the "add-ins" was Outlook Synchronization. In the add-ins manager,
nothing was checked. I am afraid to remove McAfee, because I am still trying
to get them to find out why my McAfee program expired 6 months early. Do you
think that is my problem? I feel so ignorant. I used to be the person
everyone came to for computer answers!

 

[Pat Willener]

It seems that McAfee has some plugins that cannot be removed from
Outlook, except by uninstalling McAfee. I am hesitant to recommend you
to uninstall McAfee, but it seems to be the only way to find out if this
is causing it.

If you have a full backup of your system, you can just restore it after
the short test of uninstalling McAfee, then trying to start Outlook (you
will probably need to reboot in between).

 

[Debbikb]

McAfee Spamkiller was the culprit! I did a search on the error message,
which included mcmapi.dll, and found the problem. I uninstalled Spamkiller
only, and now my Outlook works! Thanks for all your help. If you know of
another firewall, please let me know. I won't use McAfee anymore. Besides,
their customer service is horrible.

 

[DL]

I've used ZoneAlarm free version firewall without problems
AVG free AV is one often recommended.
Personally now use FSecure, paid edition
I gave up on Symantec, after being a long time user, when NIS 2005 caused no
end of problems, which could'nt be rectfied

 

[Brian Tillman]

McAfee Spamkiller was the culprit! I did a search on the error
message, which included mcmapi.dll, and found the problem. I
uninstalled Spamkiller only, and now my Outlook works! Thanks for
all your help. If you know of another firewall, please let me know.
I won't use McAfee anymore. Besides, their customer service is
horrible.

McAfee Spamkiller is not a firewall. Windows XP has a built-in firewall and
Zone Labs, Sygate, and Kerio all have free Windows firewalls, but others are
also available. SpamBayes is a decent freeware antispam application.

 

[Debbikb]

Actually, I have the whole McAfee Security Suite, and it was the Spamkiller
that caused the problems. This has been a nightmare. I have called customer
service about 7 times, and I still don't have the expiration problem fixed.
When McAfee failed, I downloaded Zone Alarm. It's working great. Thanks for
everyone's help.