Outlook 2000 won't open after Goldmine sync

[Aster]

I use Outlook 2000 to sync with Goldmine 5 so I may use my Palm PC with
Goldmine. It was working great until I completed a normal sync with
Goldmine. Now Outlook will bring up a screen and show an error message in XP
sp2 and won't open. I've tried to repair, remove, and then reinstall Office
w/outlook and still have the same results. Any suggestions on where/how to
look for a fix?

Thanks

 

[Roady [MVP]]

And that error message would be...???

 

[Aster]

From the report that XP tries to send to MS I have the following:

Code: 0xc0000005 File: 0x00000000
Record: 0x0000000000000000
Address: 0x00000000000369f

I have clicked on "debug" as well and still won't start. Any other error
code data that would be helpful? Where would I find. I tried to copy the
entire report that XP was wanting to send to MS and couldn't do it.

Thanks

Aster

And that error message would be...???

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I use Outlook 2000 to sync with Goldmine 5 so I may use my Palm PC with
Goldmine. It was working great until I completed a normal sync with
Goldmine. Now Outlook will bring up a screen and show an error message in
XP
sp2 and won't open. I've tried to repair, remove, and then reinstall
Office
w/outlook and still have the same results. Any suggestions on where/how
to
look for a fix?

Thanks

 

[Roady [MVP]]

Check the Application Log in the Event Viewer for errors reported by
Outlook. You can find the Event Viewer in Control Panel-> Administrative
Tools

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

From the report that XP tries to send to MS I have the following:

Code: 0xc0000005 File: 0x00000000
Record: 0x0000000000000000
Address: 0x00000000000369f

I have clicked on "debug" as well and still won't start. Any other error
code data that would be helpful? Where would I find. I tried to copy the
entire report that XP was wanting to send to MS and couldn't do it.

Thanks

Aster

And that error message would be...???

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I use Outlook 2000 to sync with Goldmine 5 so I may use my Palm PC with
Goldmine. It was working great until I completed a normal sync with
Goldmine. Now Outlook will bring up a screen and show an error message
in
XP
sp2 and won't open. I've tried to repair, remove, and then reinstall
Office
w/outlook and still have the same results. Any suggestions on
where/how
to
look for a fix?

Thanks

 

[Aster]

Thanks for the help BTW:

From the event viewer I have the following:

Faulting application outlook.exe, version 9.0.0.6604, faulting module
mcmapi.dll, version 7.0.1.3, fault address 0x0000369f.

Also below box states:

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 39 2e 30 2e 30 2e 36 9.0.0.6
0028: 36 30 34 20 69 6e 20 6d 604 in m
0030: 63 6d 61 70 69 2e 64 6c cmapi.dl
0038: 6c 20 37 2e 30 2e 31 2e l 7.0.1.
0040: 33 20 61 74 20 6f 66 66 3 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 33 36 39 66 0d 0a 369f..

Aster

Check the Application Log in the Event Viewer for errors reported by
Outlook. You can find the Event Viewer in Control Panel-> Administrative
Tools

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

From the report that XP tries to send to MS I have the following:

Code: 0xc0000005 File: 0x00000000
Record: 0x0000000000000000
Address: 0x00000000000369f

I have clicked on "debug" as well and still won't start. Any other error
code data that would be helpful? Where would I find. I tried to copy the
entire report that XP was wanting to send to MS and couldn't do it.

Thanks

Aster

And that error message would be...???

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I use Outlook 2000 to sync with Goldmine 5 so I may use my Palm PC with
Goldmine. It was working great until I completed a normal sync with
Goldmine. Now Outlook will bring up a screen and show an error message
in
XP
sp2 and won't open. I've tried to repair, remove, and then reinstall
Office
w/outlook and still have the same results. Any suggestions on
where/how
to
look for a fix?

Thanks

 

[Roady [MVP]]

That indicates an issue with McAfee Spam Killer. Disable its integration
with Outlook and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Thanks for the help BTW:

From the event viewer I have the following:

Faulting application outlook.exe, version 9.0.0.6604, faulting module
mcmapi.dll, version 7.0.1.3, fault address 0x0000369f.

Also below box states:

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 39 2e 30 2e 30 2e 36 9.0.0.6
0028: 36 30 34 20 69 6e 20 6d 604 in m
0030: 63 6d 61 70 69 2e 64 6c cmapi.dl
0038: 6c 20 37 2e 30 2e 31 2e l 7.0.1.
0040: 33 20 61 74 20 6f 66 66 3 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 33 36 39 66 0d 0a 369f..

Aster

Check the Application Log in the Event Viewer for errors reported by
Outlook. You can find the Event Viewer in Control Panel-> Administrative
Tools

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

From the report that XP tries to send to MS I have the following:

Code: 0xc0000005 File: 0x00000000
Record: 0x0000000000000000
Address: 0x00000000000369f

I have clicked on "debug" as well and still won't start. Any other
error
code data that would be helpful? Where would I find. I tried to copy
the
entire report that XP was wanting to send to MS and couldn't do it.

Thanks

Aster

:

And that error message would be...???

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I use Outlook 2000 to sync with Goldmine 5 so I may use my Palm PC
with
Goldmine. It was working great until I completed a normal sync with
Goldmine. Now Outlook will bring up a screen and show an error
message
in
XP
sp2 and won't open. I've tried to repair, remove, and then
reinstall
Office
w/outlook and still have the same results. Any suggestions on
where/how
to
look for a fix?

Thanks

 

[Aster]

Dear Robert,

I just applied your "fix" and it worked. I had disabled the spam killer
some time ago, it had expired the trial time, and it must have been still
working. I had to remove it completely.

Many thanks for your help.

Aster.

 

[Roady [MVP]]

You're welcome!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003