Outlook 2001 connection issues to Exchange

[Steve H.]

I have a user who is having troubles connecting to her Exchange
account. We recently moved everyone's mailboxes to a new server with
exchange on it, but she is the only Mac user that is having any
problems with the email. I have checked all the settings I can find
and it keeps telling me that it can't connect to the server or that an
unsupported programming interface was requested. I have reinstalled
Outlook 2001 already and it still give me that error. Does anyone know
of anything that could have caused this or that I can try to do to get
her up and running again. Thank you for any help you can give.
Steve H.

 

[William Smith]

I have a user who is having troubles connecting to her Exchange
account. We recently moved everyone's mailboxes to a new server with
exchange on it, but she is the only Mac user that is having any
problems with the email. I have checked all the settings I can find
and it keeps telling me that it can't connect to the server or that an
unsupported programming interface was requested. I have reinstalled
Outlook 2001 already and it still give me that error. Does anyone know
of anything that could have caused this or that I can try to do to get
her up and running again. Thank you for any help you can give.
Steve H.

Hi Steve!

I've posted this in response to your message in another newsgroup but
thought I'd add it here as well.

Not sure if this is your problem, but if your network doesn't have DNS
servers then your Mac user may be using a Hosts file. If so, it will
need to be updated to reflect the new server's address.

Here's a little information from an old blog of mine
<http://homepage.mac.com/theoriginalmeck/blog/C1802451729/E345865456/inde
x.html>.

Hope this helps! bill