Outlook 2001 does not work after loading Panther

[Chris]

After loading Panther, Outlook will not start. It states that it
cannot acccess personal folders and askes to connect offline. The
interesting thing is that I can make adjustments and communicate with
the Exchange Server through the Outlook Control Panel, but run into
problems when starting up the program. I have removed and reinstalled
the program and am having the same problems. Any work-around for
this?

 

[Steve]

I have a similar problem. Although I have used Outlook 2001 in the
past, and have a hosts file in place, it appears to have stopped
working under Panther. I too can see the control panel and it seems
fine. If I reboot under OS 9.2.2, Outlook works. Back in Panther,
still no luck. Any advice appreciated.

 

[William M. Smith]

After loading Panther, Outlook will not start. It states that it
cannot acccess personal folders and askes to connect offline. The
interesting thing is that I can make adjustments and communicate with
the Exchange Server through the Outlook Control Panel, but run into
problems when starting up the program. I have removed and reinstalled
the program and am having the same problems. Any work-around for
this?

Hi Chris!

The Outlook Settings Control Panel will open even without Exchange
connectivity, so don't take this as a sign that your Mac is talking to
Exchange just yet.

While in Outlook Settings, select Microsoft Exchange Server from the
Services tab and then click the Properties...button. Click the Check Name
button to verify connectivity.

If Outlook won't open because of a problem with personal folders, try
removing any personal folders from the list of Services in the Outlook
Settings Control Panel. You can add them back later.

You might also verify that your Hosts files still exists if you were using
one and that your TCP/IP Preferences still point to this Hosts file.

Hope this helps! bill

 

[Chris]

Bill, I've followed your instruction and am still having problems. In
fact, while Outlook states that it cannot open the personal folders, I
don't see the personal folders in the control panel, so there's
nothing to remove. We're still running Exchange 5.5 here and Outlook
performed flawlessly pre-Panther. Any other suggestions?

 

[Rob Brown]

Hi Chris!

The Outlook Settings Control Panel will open even without Exchange
connectivity, so don't take this as a sign that your Mac is talking to
Exchange just yet.

While in Outlook Settings, select Microsoft Exchange Server from the
Services tab and then click the Properties...button. Click the Check Name
button to verify connectivity.

If Outlook won't open because of a problem with personal folders, try
removing any personal folders from the list of Services in the Outlook
Settings Control Panel. You can add them back later.

You might also verify that your Hosts files still exists if you were using
one and that your TCP/IP Preferences still point to this Hosts file.

Hope this helps! bill

Bill,

Rob BRown here from Pearson PLC. The domain login screen does not show
up, it states "The set of folders can not be opened. The attempt to
log on the the Microsoft Exchange Server Computer has failed." This is
immediatley followed by "Microsoft Outlook could not be started. The
attempt to log on the the Microsoft Exchange Server Computer has
failed." This is immediatley after setting up an account and
validating it through the Outlook settings control panel. If I delete
the the Outlook Exchange Preferences and Profiles from the Preferences
folder and launch the application it give the Microsoft Outlook cannot
write information needed to complete installation error. I can run it
if the Outlook application is copied and run off a seperate
partition(while booted off the same system of course.) This only has
occured to me after imaging a master drive that outlook was working
fine on after the 10.3 upgrade and restoring that image another
machine. Of note is that when it is run off another partion or off a
mounted read/write disk image a file called rpcreg.bak is created with
these contents:

\Root\Software\Description\Microsoft\Rpc\UuidPersistentData=
\Root\Software\Description\Microsoft\Rpc\UuidPersistentData\ClockSequence=15486

Please let me know anything that you can think of, I have been beating
my head against a wall for 3 weeks trying to figure this out, and we
have to deploy 10.3 on 500 systems in the next month. Considering we
still have a 5.5 backend and won't be upgrading to AD and 2003 until
the middle of the next calendar year this has the potential to affect
a few thousand more systems.

Thanks in advanced,

Rob Brown

 

[William M. Smith]

Rob BRown here from Pearson PLC. The domain login screen does not show
up, it states "The set of folders can not be opened. The attempt to
log on the the Microsoft Exchange Server Computer has failed." This is
immediatley followed by "Microsoft Outlook could not be started. The
attempt to log on the the Microsoft Exchange Server Computer has
failed." This is immediatley after setting up an account and
validating it through the Outlook settings control panel. If I delete
the the Outlook Exchange Preferences and Profiles from the Preferences
folder and launch the application it give the Microsoft Outlook cannot
write information needed to complete installation error. I can run it
if the Outlook application is copied and run off a seperate
partition(while booted off the same system of course.) This only has
occured to me after imaging a master drive that outlook was working
fine on after the 10.3 upgrade and restoring that image another
machine. Of note is that when it is run off another partion or off a
mounted read/write disk image a file called rpcreg.bak is created with
these contents:

\Root\Software\Description\Microsoft\Rpc\UuidPersistentData=
\Root\Software\Description\Microsoft\Rpc\UuidPersistentData\ClockSequence=1548>
6

Please let me know anything that you can think of, I have been beating
my head against a wall for 3 weeks trying to figure this out, and we
have to deploy 10.3 on 500 systems in the next month. Considering we
still have a 5.5 backend and won't be upgrading to AD and 2003 until
the middle of the next calendar year this has the potential to affect
a few thousand more systems.

Hi Rob!

Thanx for the great info! I don't have anything solid and couldn't reproduce
what you're seeing here, but maybe this will get us started in the right
direction.

From your description, I would guess file permissions are wrong somewhere
and since you can copy the Outlook folder and then run the application, the
permissions are probably wrong (not allowing a necessary read or write) on
the Outlook 2001 folder and/or its contents.

1.) If you haven't already done so, run Repair Permissions in the
/Applications/Utilities/Disk Utility.

2.) Open a Terminal window (/Applications/Utilities/Terminal) and type
without quotes but with the space at the end "chomod 777 -R " and then drag
the Outlook 2001 folder into the middle of the window to complete the path.
Hit return. This should change its permissions to read, write and execute
for everyone. If this works, we can restrict it later.

Try this to begin with and let's see what happens.

bill

 

[Tim]

I'm having this same problem on a new G5. This G5 was running 10.2.8
fine. Outlook 2001 running under classic worked as best as could be
expected. Now, after the 10.3 upgrade, the program won't start and
'the set of folders' can not be opened.

Tried repairing permissions using disk utility and also tried
reinstalling Outlook.

Here is what I HAVE NOT tried:

The above Outlook 2001 permission change

"Fix OS 9 Permissions" in disk Utility


Will try these this afternoon while keeping fingers crossed!

 

[Brett]

Hope this helps.

I was having the same issue of outlook stating that there were folders
missing, then quiting. I could however use the setup control panel
and communicate with the server to set up users.

Config:
I have 2 HD's one with os x and one for os 9. Outlook worked fine
until I upgraded to 10.3. Outlook still worked if booting from 9.

I installed 10.3 on my os 9 drive. Doing this fixed the problem. I
was able to open outlook while booting from my os 9 drive into 10.3.
I then booted back into my os X drive and mail continued to work. I
have not yet removed the 10.3 files from the 9 drive so I don't know
if that will recreate the problem.

Just thought I would share. Hope it helps.

Brett

 

[Rob Brown]

I'm having this same problem on a new G5. This G5 was running 10.2.8
fine. Outlook 2001 running under classic worked as best as could be
expected. Now, after the 10.3 upgrade, the program won't start and
'the set of folders' can not be opened.

Tried repairing permissions using disk utility and also tried
reinstalling Outlook.

Here is what I HAVE NOT tried:

The above Outlook 2001 permission change

"Fix OS 9 Permissions" in disk Utility


Will try these this afternoon while keeping fingers crossed!

If it was simply a permissions issue I wouldn't need to ask. We have
our APlle SE and some people at microsoft looking at the issue. This
is a real show stopper for most companies.

 

[Tim]

OK....tried to repair the OS 9 permissions and also changing the
permissions of the MS Outlook 2001 folder. Still does not work. I
did, however, copy the outlook 2001 folder to one of my OS X servers
and it will run fine from there.

This is odd. Anyone have any ideas???

-Tim

 

[joe]

Others have reported Outlook Exchange Problems - I have the same
issues ...

Panther on a TiBook on a corporate LAN

1) If you cannot even get started launch the Outlook Settings Control
Panel (found in the Outlook Files folder in the Microsoft Outlook 2001
folder) and select the option to choose connection type. This should
allow you to get up without a connection and recover up to the last
time you were synced.

2) Outlook launches but quits with an error when trying to access the
mail with a message:
"The set of folders could not be opened. The attempt to log on to the
Microsoft Exchange Server Computer has failed."

Additional Info:
I have connectivity to the server in OSX - I can go to the Outlook
Settings and query user names and the server will confirm if they are
valid or not.

If I reboot into OS9 Outlook runs just fine - I just do not want to
have to do that to check email.

Unfortunately using Mail or Entourage is not an option yet as IT is
not willing to activate the required Exchange server features...

 

[Mark Stern]

Others have reported Outlook Exchange Problems - I have the same
issues ...

Panther on a TiBook on a corporate LAN

1) If you cannot even get started launch the Outlook Settings Control
Panel (found in the Outlook Files folder in the Microsoft Outlook 2001
folder) and select the option to choose connection type. This should
allow you to get up without a connection and recover up to the last
time you were synced.

2) Outlook launches but quits with an error when trying to access the
mail with a message:
"The set of folders could not be opened. The attempt to log on to the
Microsoft Exchange Server Computer has failed."

Additional Info:
I have connectivity to the server in OSX - I can go to the Outlook
Settings and query user names and the server will confirm if they are
valid or not.

If I reboot into OS9 Outlook runs just fine - I just do not want to
have to do that to check email.

Unfortunately using Mail or Entourage is not an option yet as IT is
not willing to activate the required Exchange server features...

I've got the identical symptoms. I'm able to validate my user name
through the Outlook Settings control panel, but I get the same error
message when trying to launch Outlook. I'm running Panther on a G5,
and Outlook worked correctly on this machine in Classic through OSX
10.2.8. Unfortunately, the G5 can't be booted up in OS 9. I'm forced
to keep my TiBook turned on with Outlook running in Classic on OSX
10.2.8 just to get my mail. As with you, my IT people are also
unwilling to enable the Exchange server features needed for Entourage
or Mail. I guess I won't install Panther on other machines until this
is somehow resolved.

 

[Ian Oliver]

I have a new G5 which I upgraded to Panther then installed Outlook and I'm
having the same problems as everyone else here.
However, I also have a Dual 1.25GHz G4 which has been happily been running
Outlook under Jaguar, and when I upgraded to Panther it still works without
a problem. Don't know if this has any bearing on anything but just thought
I'd mention it.

Ian

 

[William M. Smith]

I have a new G5 which I upgraded to Panther then installed Outlook and I'm
having the same problems as everyone else here.
However, I also have a Dual 1.25GHz G4 which has been happily been running
Outlook under Jaguar, and when I upgraded to Panther it still works without
a problem. Don't know if this has any bearing on anything but just thought
I'd mention it.

I've had feedback from a couple of folks and one has said that doing an
Archive & Install with Panther over Jaguar instead of simply upgrading
Jaguar to Panther seems to avoid this problem.

Archive & Install is an option that can be selected at the beginning of
installing Panther and it will install a clean System but keep user folders
and applications.

I'd suggest this method for anyone until a reason is found for the upgrade
problem.

Hope this helps! bill

 

[joe]

Bill-

Thanks. Please keep investigating, as I did the Archive & Install and
I still cannot connect.

Joe

 

[Yogi]

Hi,

I had the same problem. Then i have deleted the preferences in the os9
system folder (search for exchange), i have configured a new profile and the
problem was gone.

But now i have a new one: the address book is empty!
I'm investigating the news groups to find a solution or other similar
experiences.

georges


Le 29.10.2003 22:48, dans (e-mail address removed),

 

[Stelliform]

Hi,

I had the same problem. Then i have deleted the preferences in the os9
system folder (search for exchange), i have configured a new profile and the
problem was gone.

But now i have a new one: the address book is empty!
I'm investigating the news groups to find a solution or other similar
experiences.

georges

I have bee working on this for a couple of days on just a few of our
computers. We are upgrading 10 Macs to panther. Unfortunately this
problem only cropped up on a few. I think the ones that have the
problem had a version of OSX already on their Hard drive. (Possibly
10.1)

I have picked on workstation to pound into submission, and here is
what I have learned.

If I remove the Exchange preferences in OS X I get the message...
"Microsoft Outlook cannot write information needed to complete the
installation."

I really think that this is the source of my problems. (Directory
Permissions) I have to restart in OS9 to get the preferences rebuilt.
I have run fix disk permissions. However I haven't tried chmod yet.

At one point I could log in under OS9, but under OSX I didn't even get
a prompt for a username.

This post I found helped fix that problem:

"In a previous posting I got from Robert Taylor this little hack
helped me:

In Resedit open a COPY of Exchange Preference File in ResEdit. Look in
the
STR# Resources. Open "Exchange Provider Section". There´s at string
"Resolve_NetBIOS_NAMES_LAST=1"
Change it to 0.

It may break some AppleTalk functionality"

This got me back to the point I am at now. I have tried messing the
the DNS server, network settings. Nothing has worked so far. I hope
I will be posting a solution later today.

 

[MGD]

I just loaded Panther (10.3) on my new G5 and then tried installing
Outlook 2001, but when I try to run it, I get this message:

"Microsoft Outlook cannot write information needed to complete the
installation."

So, now I am stuck. I can't startup in OS 9 on the G5, but I need to
run Outlook 2001 since IT is running Exchange Server 5.5 and won't
turn on IMAP. Any solutions to this problem will be greatly
appreciated. I have about 10 machines that I need to upgrade to 10.3,
but without a way to check our email, I can't do anything.

MGD

 

[Stelliform]

I just loaded Panther (10.3) on my new G5 and then tried installing
Outlook 2001, but when I try to run it, I get this message:

"Microsoft Outlook cannot write information needed to complete the
installation."

MGD

I can tell you what doesn't work. Repairing permissions, and chmod
777 on the :

System folder
preferences folder
exchange profiles folder
Microsoft Outlook 2001 Folder

MGD: did you have 10.1 on the machines before the upgrade? I am about
to do a clean install on one of my two that are doing this.... (Just a
clean install of OS X doesn't work. I am going to wipe the drive and
then install.)

 

[MGD]

Stelliform,

I had 10.2.8 on the machine before I installed 10.3 and I did a clean
install. I will try to repair permissions on the items you suggested
and I will let you know if that works for me. If wiping the drive and
loading 10.3 works for you, let me know.

MGD