Outlook 2001 & Exchange 2000 Problems

[Ken]

After successfully installing Outlook 2001 on the MAC I
get the message "Outlook could not be started. Network
problems are preventing connection to the MS Exchange
server" But The name does get resolved in MS Exchange
Properties and the MAC User is attached to server (can see
MACSHARE folder and save and copy to server). Server can
Ping MAC Client IP address OK. MS Small Business Server
2000 (svc Pk 3) is the Domain Server. Mac protocols are
running on SBS. I noticed a comment RE: FQDN but haven't
tried it yet.

Any suggestions what I'm missing here.

 

[William M. Smith]

After successfully installing Outlook 2001 on the MAC I
get the message "Outlook could not be started. Network
problems are preventing connection to the MS Exchange
server" But The name does get resolved in MS Exchange
Properties and the MAC User is attached to server (can see
MACSHARE folder and save and copy to server). Server can
Ping MAC Client IP address OK. MS Small Business Server
2000 (svc Pk 3) is the Domain Server. Mac protocols are
running on SBS. I noticed a comment RE: FQDN but haven't
tried it yet.

Hi Ken!

You're mixing connection methods here.

If you had to rely on Appletalk for connecting your Mac to the Exchange
server, you would need to mount a Mac volume from the server. This sounds
like what you're doing when you say you can see MACSHARE.

Outlook 2001 should connect to SMS Exchange server using TCP/IP only. No
need for mounting volumes.

On your Mac, go to Outlook Settings and Show Profiles...

If you have any profiles, remove them.

Click the New button and create a new profile, naming it after the user.
Enter the name of your server using its name as it appears in your Hosts
file or your DNS server, not its FQDN. Then enter the user's account name.

Click test and if the connection works, you're finished.

If the connection fails, you may need to open the Mac's TCP/IP Control Panel
and enter the domain for your company in the Search Domains field. It should
look something like "company.com". With just the name of your Exchange
server in Outlook Settings and your company's domain properly entered into
the Search Domains field, the entire name will be interpreted as the FQDN
"exchangeserver.company.com".

Hope this helps! bill

 

[Ken]

-----Original Message-----


Hi Ken!

You're mixing connection methods here.

If you had to rely on Appletalk for connecting your Mac to the Exchange
server, you would need to mount a Mac volume from the server. This sounds
like what you're doing when you say you can see MACSHARE.

Outlook 2001 should connect to SMS Exchange server using TCP/IP only. No
need for mounting volumes.

On your Mac, go to Outlook Settings and Show Profiles...

If you have any profiles, remove them.

Click the New button and create a new profile, naming it after the user.
Enter the name of your server using its name as it appears in your Hosts
file or your DNS server, not its FQDN. Then enter the user's account name.

Click test and if the connection works, you're finished.

If the connection fails, you may need to open the Mac's TCP/IP Control Panel
and enter the domain for your company in the Search Domains field. It should
look something like "company.com". With just the name of your Exchange
server in Outlook Settings and your company's domain properly entered into
the Search Domains field, the entire name will be interpreted as the FQDN
"exchangeserver.company.com".

Hope this helps! bill
--
William M. Smith
(Microsoft Interop MVP)

.
Thanks for the pointers. Will try ASAP.

Thanks again,
Ken