Outlook 2001 Mac

T

Tilmon Wooden

After Upgrading a clients computer from a G4 to a G5, I¹ve installed his
Outlook in Classic Mode and launched and setup his user profile.

When you launch Outlook 2001 the splash screen blinks twice and makes you
authenticate 2x¹s with your ³User name and password².

Outlook opens but you can no longer access the ³Global Address List² or
³Calendar². (Getting message Set of folders could not be opened)

I¹ve re-installed Classic, tried copying over their Outlook Program and
System Pref¹s and still get the same dual authentication.

Has anyone seen this issue before. (It only happens on a few select
computers and I can¹t find the common denominator)
(Using Exchange Server 2003)

I¹ve even tried to copy their System Folder thinking that Outlook is looking
for a specific path. (But I¹m still stumped)
Right now they are using Entourage 2004, Outlook 97/Outlook Web Access as a
temporary solution.

Any advice or anyone having the same scenario?
 
W

William Smith

Tilmon Wooden said:
Right now they are using Entourage 2004, Outlook 97/Outlook Web Access as a
temporary solution.

Just curious. What particular features of Outlook 2001 are you needing
to use that Entourage 2004 (with sp2) doesn't offer?

bill
 
T

Tilmon Wooden

Resolved my own issue.

I've made a major break through with Outlook 2001 for any Panther or Tiger
user in Classic Mode.

If you are getting the message (Set of folders cannot be opened) or the
Splash screen blinks twice for authentication, and you login successfully
but can't access the GAL. This has been a pain every since Panther has come
out.

Here is how I resolved the issue with my users.

€Clear all of the Outlook/Exchange preferences from the System Folder. (You
want to start from scratch)
€Launch "Outlook Settings" from the Control Panels or inside of "Outlook
Files"
€Setup the user account and check name
€Copy the Exchange Preferences and Outlook Services file from the Outlook
Files folder into the Preference folder of the System Folder
€Launch Outlook and you are done.

This is necessary due to Entourage 2004 w/SP2 still cannot view all of the
GAL users even when you synchronize your contacts regularly.

Let me know if everyone is successful in doing this.
 
J

jizepi

Not sure what you mean by this:

"Copy the Exchange Preferences and Outlook Services file from the
Outlook Files folder into the Preference folder of the System Folder."

I'm having this exact problem, and can't find a way round it.

Mike
 
M

macguitarman

This is good to know,

I am wondering however, why continue to use Outlook 2001 at all.

I have more trouble with this at my installation that its worth.

You are still reliant on Classic and OS 9
And you have to use this funky HOSTS file
For strange reasons Outlook 2001 will all of the sudden not work

So I issued a decree that we no longer support it, why should we, MS no
longer makes it or supports it, Apple the same on OS 9.


The mail at my facility is Exchange 5.5 / NT (very old) and soon to be
replaced with Exchange 2003, Left Hand, etc.

And we use Mac OS X Mail (with IMAP settings)

Complaints on Mac OS X Mail, that we are addressing,

- Takes a long time for 10's of thousands of email to cache headers /
sync with Exchange, this should improve drastically with Exch. 03 and
Left Hand

- Can not see all of your Sent mail, only mail sent since OS X Mail was
setup, not sure what this is about, probably an issue that get resolved
in Exchange 2003 connectivity.

- Damn Public Folders show up and clog the damn system, although these
Public Folders are going away

- Another issue is people love to use "Server" sub folders an Outlook /
Exchange habit.

OS X Mail doesn't always like this, so I recommend users do not do this
and have one in box and use Smart Folders in Mail to "virtually
collect" all mail, this is so much better, no overhead on the server
seemingly.

Also, if people still want to use and see "Outlook" guess what, Outlook
is a MS technology that really only works properly on a Windows PC, so
I give my clients the option of using Citrix and using the Windows
Outlook, 95 % the speed, (not slow at all, pretty quick)

Of course Outlook GUI is butt ugly and its Windows, but thats the price
you pay

Any tips , insights, suggestions, welcomed , thanks.

(e-mail address removed)
 
M

macguitarman

This is good to know,

I am wondering however, why continue to use Outlook 2001 at all.

I have more trouble with this at my installation than its worth.

You are still reliant on Classic and OS 9
And you have to use this funky HOSTS file
For strange reasons Outlook 2001 will all of the sudden not work

So I issued a decree that we no longer support it, why should we, MS no
longer makes it or supports it, Apple the same on OS 9.


The mail at my facility is Exchange 5.5 / NT (very old) and soon to be
replaced with Exchange 2003, Left Hand, etc.

And we use Mac OS X Mail (with IMAP settings)

Complaints on Mac OS X Mail, that we are addressing,

- Takes a long time for 10's of thousands of email to cache headers /
sync with Exchange, this should improve drastically with Exch. 03 and
Left Hand

- Can not see all of your Sent mail, only mail sent since OS X Mail was
setup, not sure what this is about, probably an issue that get resolved
in Exchange 2003 connectivity.

- Damn Public Folders show up and clog the damn system, although these
Public Folders are going away

- Another issue is people love to use "Server" sub folders an Outlook /
Exchange habit.

OS X Mail doesn't always like this, so I recommend users do not do this
and have one in box and use Smart Folders in Mail to "virtually
collect" all mail, this is so much better, no overhead on the server
seemingly.

Also, if people still want to use and see "Outlook" guess what, Outlook
is a MS technology that really only works properly on a Windows PC, so
I give my clients the option of using Citrix and using the Windows
Outlook, 95 % the speed, (not slow at all, pretty quick)

Of course the (Windows) Outlook GUI is butt ugly and its Windows, but
thats the price you pay.

Any tips , insights, suggestions, welcomed , thanks.

(e-mail address removed)
 
W

William Smith

My comments are inline with yours...


I am wondering however, why continue to use Outlook 2001 at all.


Good question. Everyone still using Outlook 2001 should know that
Microsoft has a published five year support commitment for every
product. Therefore, support for Outlook 2001 will no longer be available
after Summer 2006.

This doesn't mean that it won't work but that anyone still running
Exchange 5.5 and Outlook 2001 will have to pay for future support from
Microsoft (or support may not be available at all).

The mail at my facility is Exchange 5.5 / NT (very old) and soon to be
replaced with Exchange 2003, Left Hand, etc.

And we use Mac OS X Mail (with IMAP settings)


Once you've migrated to Exchange 2003, definitely look at Entourage.
With recent updates, it's about as fully functional now as Outlook 2001.
Depending on your MS support agreement, you may be entitled to receive
Entourage for free as your Macintosh Exchange client.

Also, if people still want to use and see "Outlook" guess what, Outlook
is a MS technology that really only works properly on a Windows PC, so
I give my clients the option of using Citrix and using the Windows
Outlook, 95 % the speed, (not slow at all, pretty quick)


Outlook was never ported to Mac OS X. The MS Exchange development group
is responsible for Outlook 2001, but they ceased its development prior
to Mac OS X.

The Mac Business Unit (MacBU), which is a separate entity within
Microsoft, assumed the responsibility of continuing Exchange support for
Mac OS X. They already had Entourage and have been working to modify it
for Exchange 2000 and later. It's really very robust since the latest
updates.

While Entourage doesn't "look" like Outlook, it's still the officially
supported Macintosh Exchange client and has most (if not all) of the
capabilities offered by Outlook 2001 for Mac.

Any tips , insights, suggestions, welcomed , thanks.


Hope this was somewhat insightful. bill
 
L

laslow_g

Bill,

Entourage still isn't an equivalent counterpart to the Windows Outlook
client.

We have tested Entourage at our business which has over 100 Macs, and
even compared to Outlook 2001 running in classic mode, it is not an
upgrade,
but a downgrade.

Enoturage is slow, and acts like a POP mail client, not like an
Exchange only
client which Outlook 2001 was. It hogs local resources, and has to
locally download
every email, which is silly in a workplace with an Exchange 2003
server.

It also lacks some features that Outlook 2001 had which we use daily.
All we
(and most larger companies) would want would be to make Outlook for OS
X,
which doesn't have all the 'consumer' bells and whistles, and is a true
exchange-only
client.

I can understand why it isn't in Microsoft's interest to create an
exchange client
for Macs, who probably won't be purchasing many Microsoft products or
running
Windows. The more painful it is to be a Mac user in a Windows office,
the easier it
is to give up and just go Windows across the board.

Possible drawbacks to the Entourage 2004 solution might include the
following:

Entourage 2004 provides a solution for e-mail, group calendaring,
scheduling, Global Address Book, and delegation only. Certain
advanced Exchange features, such as voting, shared tasks, shared
notes, and server-side rules, are not accessible.

Entourage 2004 does not provide full public folder or delegation
support.

Although rules stored on Exchange Server will run, Exchange
Server-based rules cannot be created or changed by using Entourage.
To change a server-based rule from the Macintosh computer, users must
use Microsoft Outlook.

Entourage does not detect whether an invitation is out of date or
conflicts with other events.

Entourage does not support invitation counterproposals in Outlook.

Entourage does not perform out-of-office responses in the same way
that Outlook does. To configure an out-of-office response in
Entourage, a user must create a rule.

Entourage 2004 has the following limitations for public folders:
--Only e-mail messages appear in Entourage. Other item types that
might be in the public folder - such as Calendar events, contacts,
or
tasks - do not appear in Entourage.
--To have Entourage automatically download the messages in a specific
public folder, a user must subscribe to that folder.
--Public folders cannot be created, dragged, moved, renamed, or
deleted by using Microsoft Entourage.
--Downloading the public folder list from the Exchange server can be
very slow if there are many folders.
--Entourage does not save the list of public folders. The list is
downloaded every time the user selects the top-level public folders
container. To avoid downloading the folder list frequently, users
can
subscribe to their favorite public folders in Entourage. Subscribed
folders in Entourage are not added to the Outlook public folders
Favorites list, nor are folders in the Outlook public folders
Favorites list added to subscribed folders in Entourage.
--Users cannot post directly to a public folder. To post a message,
the public folder must have an e-mail address, and the user must
have
the correct access privileges. Users can also drag existing messages

to a public folder, depending on a user's privileges.

Users cannot browse Global Address List
To search for an e-mail address by using the Directory Services tool

1. On the Tools menu, click Directory Services.
2. In the Server List, click the directory service you want to
search.
3. In the Search for name box, type the name of the person whose
e-mail address you want to find.
4. Click Find.
5. In the list of search results, double-click an entry to view more

information.

And a recap:
Differences between Entourage 2004 and Outlook for Mac
The following list of the notable differences between Entourage 2004
and Outlook will help you plan Entourage 2004 deployment and
diagnose
Entourage issues:
· Entourage uses the WebDAV protocol to communicate with the
Exchange
server and manage mail, Calendar, and contacts. Outlook uses a
MAPI-based architecture to communicate with the Exchange server.
· Entourage provides no offline access to the Global Address List.

Offline, recently used addresses obtained from the Global Address
List will appear in the most recently used list provided in the To
field of an Entourage message.
· Users cannot browse the Global Address List in Entourage (that
is,
scroll the Global Address List from A to Z).
· Entourage does not support multiple Calendar or Contacts
folders.
This applies to Delegation and public folders as well as to the main

account.
· Entourage does not support setting permissions.
· Entourage does not support disabling the Entourage user
interface
based on permissions.
· Entourage does not support mapping from subscribed public
folders
in Entourage to public folder favorites in Outlook.
· Entourage does not support Outlook forms, voting buttons, RTF
message formatting, or receipt tracking.
· Entourage does not support server-side rules (including
out-of-office messages). Entourage users connecting to an Exchange
2003 server can use Outlook Web Access for out-of-office messages.
· Entourage does not support password expiration notification or
the
ability to change the user account password.
· Entourage does not support quota management.
· Entourage does not support synchronizing Tasks or Notes to
Exchange
servers.
 
W

William Smith

Just some comments... I've snipped where appropriate so if it looks like
I've omitted stuff it's because I probably agree with you.

Bill,

Entourage still isn't an equivalent counterpart to the Windows Outlook
client.

Entourage isn't claiming to be an equivalent to Windows Outlook and no
Exchange client for Mac ever has been an equivalent.

IMHO, Entourage is a good successor to Outlook 2001 for Mac and its
capabilities.
Enoturage is slow, and acts like a POP mail client, not like an
Exchange only
client which Outlook 2001 was. It hogs local resources, and has to
locally download
every email, which is silly in a workplace with an Exchange 2003
server.

I agree that I don't like the synchronization that Entourage does. I
would prefer Entourage to be able to work "online" as Outlook 2001 did
and not in a "cached" mode.
It also lacks some features that Outlook 2001 had which we use daily.
All we
(and most larger companies) would want would be to make Outlook for OS
X,
which doesn't have all the 'consumer' bells and whistles, and is a true
exchange-only
client.

In particular, what features of Outlook 2001 are you missing from
Entourage? As Entourage evolves, it is getting most if not all the same
capabilities.

That's not to say it does the same thing or acts the same way. For
example, there's still no .pst support but you can still archive
locally. You actually have more flexibility with Entourage than Outlook
for this featue.
Possible drawbacks to the Entourage 2004 solution might include the
following:

Entourage 2004 provides a solution for e-mail, group calendaring,
scheduling, Global Address Book, and delegation only. Certain
advanced Exchange features, such as voting, shared tasks, shared
notes, and server-side rules, are not accessible.

Voting wasn't supported in Outlook 2001. What are shared tasks and
notes? i don't recall them in Outlook 2001 either. SSR were very basic
as well. You could turn on/off an OOF message but that was about it.
Entourage 2004 does not provide full public folder or delegation
support.

Since sp2, pubic folder support included calendar and contacts in
addition to messages. Is there a specific public folder function you're
looking for and not getting?
Although rules stored on Exchange Server will run, Exchange
Server-based rules cannot be created or changed by using Entourage.
To change a server-based rule from the Macintosh computer, users must
use Microsoft Outlook.

I would expect this to come n the future. It only makes sense. The MacBU
at Microsoft simply doesn't have the resources to do everything at once.
Entourage does not perform out-of-office responses in the same way
that Outlook does. To configure an out-of-office response in
Entourage, a user must create a rule.

Or until the Entourage interface includes this capability, use OWA to
set an OOF message. But you know this one already as I read later.
Entourage 2004 has the following limitations for public folders:
--Only e-mail messages appear in Entourage. Other item types that
might be in the public folder - such as Calendar events, contacts,
or
tasks - do not appear in Entourage.

Have you not downloaded sp2 yet? Go look again! :)
<http://www.microsoft.com/mac/default.aspx?pid=office2004sp2>

Tasks? Not yet.
--To have Entourage automatically download the messages in a specific
public folder, a user must subscribe to that folder.

I find it unusual to download messages automatically to a public folder,
but I won't argue this point. Never tried it. But I would think it makes
sense to have to have subscribed to something before being able to
manipulate it.
--Public folders cannot be created, dragged, moved, renamed, or
deleted by using Microsoft Entourage.

Haven't tried this either since I am not the owner of any public
folders, but see what happens after sp2.
--Downloading the public folder list from the Exchange server can be
very slow if there are many folders.

Drag your frequently used folders into the Favorites folders. These will
be kept synchronized so that you don't have to wait. That's its purpose.
Users cannot browse Global Address List

You need sp2 and Exchange 2003. From what I understand browse
capabilities with Exchange 2000 aren't possible due to some limitations
on the Exchange side and how Entourage connects.
Entourage issues:
· Entourage uses the WebDAV protocol to communicate with the
Exchange
server and manage mail, Calendar, and contacts. Outlook uses a
MAPI-based architecture to communicate with the Exchange server.

You can probably look forward to Outlook for Windows going WebDAV too.
(That's just the general assumption.)

WebDAV instead of MAPI isn't a limitation--it's a carefully thought out
decision. MAPI is a Microsoft proprietary protocol and not a standard.
WebDAV is a standard protocol and much of Entourage follows standards
(another example is the use of the .mbox file format) whereas a lot of
Outlook for Windows is proprietary.
· Entourage provides no offline access to the Global Address List.

Now that one's a shame.
· Entourage does not support setting permissions.

Setting permissions on what? sp2 has enabled folder sharing with
equivalent permissions capabilities as Outlook 2001.
· Entourage does not support disabling the Entourage user
interface
based on permissions.

Sorry, I don't understand what you mean by this one.
· Entourage does not support mapping from subscribed public
folders
in Entourage to public folder favorites in Outlook.

Don't understand what you mean here either.
· Entourage does not support Outlook forms, voting buttons, RTF
message formatting, or receipt tracking.

I don't believe Outlook 2001 ever support forms or voting buttons.
Entourage supports "HTML", which is equivalent to RTF formatting in this
case.

Entourage does support receipts, but doesn't have an interface for it.
Have a look here.
· Entourage does not support password expiration notification or
the
ability to change the user account password.

Not sure if Outlook for Windows support the ability to change account
passwords either. That's all handled by the Windows OS in corporate
environments.

sp2 does support password expiration notification.
· Entourage does not support quota management.

Not sure what you mean by "management", but with sp2 you can view folder
sizes as you can with Outlook.
· Entourage does not support synchronizing Tasks or Notes to
Exchange
servers.

What I miss right now is the ability to send tasks to folks. I would
imagine these items are on the feature lists. It only makes sense.



I certainly won't say that Entourage is a replacement for Outlook
feature for feature. However, since Entourage's debut as an Exchange
client with Office X 10.1.5 or 10.1.6, it has come a long way in
providing Exchange users with the features they need and want. I'd say
that if you review the changes and updates as well as the timing, you'll
see that the MacBU is really being quite aggressive in their work to
make Entourage a good Exchange client.

Don't compare Entourage with Outlook for Windows. If you do then you're
fooling yourself. There's never been parity between Mac and Windows
clients and probably never will be due to the smaller size of the Mac
base in corporations. There has to be financial justification to bring
parity.

Go take a look at sp2 for Entourage and you'll probably be pleasantly
surprised. I dare say it will whittle down your list a little.

bill
 
J

joe-rocket

You guys are getting off the subject!!!

We need to use Outlook 2001 because we can not use a pop server a
work.
So if anyone knows which file or files need to be replaced please le
me know.

I know happens if you restore a drive most of the time outlook fails t
display GAL
 
Z

zohland

Outlook/Classic will behave differently depending on what kind of Mac
you are using. If you have one that boots OS 9 and OS X it's pretty
simple, but in the newer Macs that only boot OS X and run classic as an
application things can get tricky. Here are some things I have found
that help:

1.) Bind the computer to your AD domain in Directory access, and put in
your WINS server there as well.

2.) In network settings put the name of your domain in the search
domains.

3.) When setting up a mailbox with these settings in place enter the IP
address of your exchange server instead of its name.

4.) If none of these steps work, leave them in place and try creating a
disk image that's about 250m, and install Outlook 2001 to there. Run
Outlook from there and see if it works, because disk images won't
have the permissions issues other folders will.

Hope those help. BTW a few people have mentioned "Left Hand" in
this thread. What is that?
 

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