Outlook 2001

[Jim]

I have installed Outlook 2001 on Mac OS 9.2.2 and when I
try to configure the settings i.e. Exchange mail server
and user account it says the server is not available. The
mac has a static IP address and I can ping the server.
Other Macs work fine. The Mac in question is new and it
came with Mac OSX but we boot it into 9.2.2 if that makes
a difference.

Thanks in advance

 

[William M. Smith]

I have installed Outlook 2001 on Mac OS 9.2.2 and when I
try to configure the settings i.e. Exchange mail server
and user account it says the server is not available. The
mac has a static IP address and I can ping the server.
Other Macs work fine. The Mac in question is new and it
came with Mac OSX but we boot it into 9.2.2 if that makes
a difference.

Hi Jim!

How does your network resolve names on the network? Do you use Hosts files
or have a DNS server?

Outlook 2001 requires that you use a name and will not accept an IP address
when specifying the server (strange but true).

If you use Hosts files, you can copy one from another machine to your new
machine and then select it using the TCP/IP Control Panel.

Hope this helps! bill

 

[Jim]

Thanks Bill

We use DNS servers. I'm not really a Mca user and I don't
want to sound thick but I searched for a hosts file on the
mac but I couldn't open it. Is there some special way to
do it?? The other Macs have outlook 8.2.2 and when you
type in the IP address of the Exchange Server it resolves
the name for you.

Cheers

 

[William M. Smith]

Thanks Bill

We use DNS servers. I'm not really a Mca user and I don't
want to sound thick but I searched for a hosts file on the
mac but I couldn't open it. Is there some special way to
do it?? The other Macs have outlook 8.2.2 and when you
type in the IP address of the Exchange Server it resolves
the name for you.

Hi Jim!

Outlook 2001 is the client that insists on using a name over an IP address.
Outlook 8.2.2 may resolve OK, but it's also an older client as well.

DNS servers should be working for you without the need for a Hosts file.
Since the IP address is static, are you sure that you have the proper DNS
server entries entered into the TCP/IP Control Panel? Also be sure to enter
a domain name (like "yourcompany.com") into the domain search suffix field
to the right of the name server entries if you are using an Internet domain
name on your network.

When you ping, are you pinging by name or IP address? What utility are you
using on the Mac to ping?

Once you have Outlook 2001 working in Mac OS 9, you should be able to boot
into Mac OS X if you desire and it will still work for you.

Hope this helps! bill

 

[Jim]

I'm using Ottool and I can ping by IP address but not by
name which I guess is the problem. We have a windows 2000
DNS server and it works fine for the PC's but is there
something you need to configure for it to work on Macs? or
the other alternative can I edit the hosts file on the mac?

 

[William M. Smith]

I'm using Ottool and I can ping by IP address but not by
name which I guess is the problem. We have a windows 2000
DNS server and it works fine for the PC's but is there
something you need to configure for it to work on Macs? or
the other alternative can I edit the hosts file on the mac?

Hi Jim!

Configuring a Hosts file is possible, but I'd consider it a last resort. I
don't like the idea of working around a potentially larger problem.

I'm not familiar with your network, but I often caution folks about assuming
DNS is functioning properly because Windows clients can resolve names. If
your network is running WINS, this may actually be doing the name resolution
for them and DNS may not be functioning properly. Or the Windows machines
may be locating Windows servers via broadcast, which is something a Mac
can't do. FYI, both Macs and Windows use DNS the same way. Nothing has to be
configured special on the server for either platform to work.

The first questions I have to ask is "do you have the correct DNS server IP
addresses listed in the Name server addr.: field in your TCP/IP Control
Panel on your Mac?" and "do you have an entry in the Additional Search
Domains field?" See this page at Apple's website for a picture of the
Control Panel http://docs.info.apple.com/article.html?artnum=75085

Don't go jumping for the Hosts file solution yet, but it's also on this
page.

Let me know what you find! bill

 

[jim]

Hi william

Right it's solved!! In the TCP/IP control I selected the
advanced mode instead of the basic mode which it was in so
that I could see the extra fields. I entered the domain
into the starting search domain and the ending domain name
and thats ok now.

Thanks for your help and advice