Outlook 2002 and Norton Internet Security 2005

[Chet Swanson]

I use two Windows XP Home computers, a desktop and a laptop. Both computers
have Office 2002 Professional installed on them. I installed Norton Internet
Security 2005 on both computers about 10 days ago.



(That's an entirely different story that may make me quit using Symantec
products in the future.)



Ever since the installation of NIS 2005 I have had two consistent problems
when using Outlook 2002. As background, on both computers I have an Outlook
2002 profile set up for myself and my wife. So, we regularly switch from one
profile to another as we check out own email, etc.



PROBLEM #1:

To emphasize; this problem never occurred prior to the installation of NIS
2005. Any time we try to load Outlook 2002 for the other users (e.g. I was
using Outlook and now my wife wants to use it or vice versa), we get this
error message:



Microsoft Visual C++ Runtime Library

Runtime Error!

Program: c:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE

Abnormal program termination



Click OK and the Outlook 2002 closes. When you open again, it works, except
that since it was an "abnormal" termination, Outlook 2002 goes through the
process of checking all of its data files.



PROBLEM #2:

Again, this problem never occurred prior to the installation of NIS 2005.
With the two profiles in Outlook 2002 we were able to have two different
signature files on our email. When I sent email, one signature block was
included with the message. And, when my wife sent email, her unique
signature block was included.



Ever since the installation of NIS 2005, Outlook 2002 uses the same
signature no matter which profile we are using.



I would sincerely appreciate any helpful suggestions or comments.



Thanks,



Chet

 

[Milly Staples [MVP - Outlook]]

Patient "Doctor, it hurts when I bang my head against the wall."
Doctor "Stop banging your head against the wall. That will be $100 please."

Stop using Norton Internet Security.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Chet Swanson asked:

| I use two Windows XP Home computers, a desktop and a laptop. Both
| computers have Office 2002 Professional installed on them. I
| installed Norton Internet Security 2005 on both computers about 10
| days ago.
|
|
|
| (That's an entirely different story that may make me quit using
| Symantec products in the future.)
|
|
|
| Ever since the installation of NIS 2005 I have had two consistent
| problems when using Outlook 2002. As background, on both computers I
| have an Outlook 2002 profile set up for myself and my wife. So, we
| regularly switch from one profile to another as we check out own
| email, etc.
|
|
|
| PROBLEM #1:
|
| To emphasize; this problem never occurred prior to the installation
| of NIS 2005. Any time we try to load Outlook 2002 for the other users
| (e.g. I was using Outlook and now my wife wants to use it or vice
| versa), we get this error message:
|
|
|
| Microsoft Visual C++ Runtime Library
|
| Runtime Error!
|
| Program: c:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
|
| Abnormal program termination
|
|
|
| Click OK and the Outlook 2002 closes. When you open again, it works,
| except that since it was an "abnormal" termination, Outlook 2002 goes
| through the process of checking all of its data files.
|
|
|
| PROBLEM #2:
|
| Again, this problem never occurred prior to the installation of NIS
| 2005. With the two profiles in Outlook 2002 we were able to have two
| different signature files on our email. When I sent email, one
| signature block was included with the message. And, when my wife sent
| email, her unique signature block was included.
|
|
|
| Ever since the installation of NIS 2005, Outlook 2002 uses the same
| signature no matter which profile we are using.
|
|
|
| I would sincerely appreciate any helpful suggestions or comments.
|
|
|
| Thanks,
|
|
|
| Chet