Outlook 2002 can not send a file attachment 1mg or larger.

[wdanj]

In outlook 2002 I can not send a file attachment 1mg or larger. I get the
error message:
Task 'pop.charter.net - Sending' reported error (0x8004210B) : 'The
operation timed out waiting for a response from the sending (SMTP) server. If
you continue to receive this message, contact your server administrator or
Internet service provider (ISP).' and
Task 'pop.charter.net - Sending' reported error (0x800CCC0B) : 'Unknown
Error 0x800CCC0B'

It is not my internet servive provider. I can go into web mail and send a 1
mg or larger file with no problem. It has to be Outlook. My computer is up
to date. Windows XP home, 3.2 processor, 2 mg of memory, video card agp 128
mg., 300 gig hard drive etc. I have charter cable internet service and
Bellsouth DSL, I have the same problem with both services.

Please help. I can't send an email with any kind of attachment of any size.
Normal emails are no problem. Thanks in advance for your help.

 

[Andreas Roeder]

In outlook 2002 I can not send a file attachment 1mg or larger. I get the
error message:
Task 'pop.charter.net - Sending' reported error (0x8004210B) : 'The
operation timed out waiting for a response from the sending (SMTP) server. If
you continue to receive this message, contact your server administrator or
Internet service provider (ISP).' and
Task 'pop.charter.net - Sending' reported error (0x800CCC0B) : 'Unknown
Error 0x800CCC0B'

It is not my internet servive provider. I can go into web mail and send a 1
mg or larger file with no problem. It has to be Outlook. My computer is up
to date. Windows XP home, 3.2 processor, 2 mg of memory, video card agp 128
mg., 300 gig hard drive etc. I have charter cable internet service and
Bellsouth DSL, I have the same problem with both services.

Please help. I can't send an email with any kind of attachment of any size.
Normal emails are no problem. Thanks in advance for your help.

Hi,
If you get error number 0x8004210B please read
http://support.microsoft.com/default.aspx?scid=kb;en-us;329923 and
http://support.microsoft.com/kb/304008/en-us

If you get error number 0x800CCC0B please read
http://support.microsoft.com/default.aspx?scid=kb;en-us;827349

 

[wdanj]

Thanks for the help. I read the links you sent. I checked my office updates
and they are current. I have SP3 installed. Is the hotfix included in SP3
or prior updates? (sorry i don't know a lot about this). How can I tell if I
have the hotfix. I also do not have Norton, my antivirus is pc-cillin
(trendmicro). Thanks.