Outlook 2002 failure

[marksmiller]

Whenever i start outlook 2002 I get a failure stating
that "MapI was unable to load the information services
PSTPRX.DLL" I have tried loading updates and
reinstalling with no success. Any hints?

 

[Athena [MVP-Outlook]]

The most common source of that error is some confusion among your configuration options caused by upgrading from Outlook 2000 in Internet Mail Only Mode. The Office XP Service Pack should have fixed it but you can also avoid the error by using a different profile. See this Knowledge Base Article for details:

OL2002: Error Message: MAPI Was Unable to Load the Information Service Pstprx.dll
http://support.microsoft.com/?kbid=293058

 

[fdouglis]

I tried your fix - but I already have SP3 installed and when I tried to download it again the download site checked my system and said that I did not need it
Any other suggestions
Thanks
Frank

 

[Athena [MVP-Outlook]]

Any other suggestions?

Have you tried the two workarounds noted in the Knowledge Base article? Try
creating a fresh profile and see if that works?