K
kmex
Hi
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
Outlook 2002 sr2
When I start up my Outlook 2002 in offline mode it just
hangs. When I use windbg to find out what is going on I
see this on the stack:
Microsoft (R) Windows Debugger Version 6.3.0005.1
Copyright (c) Microsoft Corporation. All rights reserved.
Executable search path is:
WARNING: Process 3272 is not attached as a debuggee
The process can be examined but debug events will
not be received
....................................
(cc8.a2c): Wake debugger - code 80000007 (first chance)
eax=01110000 ebx=0013ecf4 ecx=77e7a652 edx=00000000
esi=00000000 edi=7ffdf000
eip=7ffe0304 esp=0013ecac ebp=0013ed48 iopl=0 nv
up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000202
SharedUserData!SystemCallStub+0x4:
7ffe0304 c3 ret
0:000> kv
ChildEBP RetAddr Args to Child
0013eca8 77f5c524 77e75ee0 00000004 0013ecf4
SharedUserData!SystemCallStub+0x4 (FPO: [0,0,0])
0013ecac 77e75ee0 00000004 0013ecf4 00000001 ntdll!
NtWaitForMultipleObjects+0xc (FPO: [5,0,0])
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\Program Files\Common
Files\System\MAPI\1033\EMSABP32.DLL -
0013ed48 353677c9 00000004 0013ed70 00000000 kernel32!
WaitForMultipleObjectsEx+0x12c (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following
frames may be wrong.
0013ed8c 35367686 00183da0 0117ce11 00183da0 EMSABP32!
CreateOABList+0x1945
0013edd0 35367607 00183da0 35366881 00000000 EMSABP32!
CreateOABList+0x1802
0013ee2c 35364e76 00d821b4 00d82280 001601a8 EMSABP32!
CreateOABList+0x1783
0013eeb4 3536469e 001601a8 00d8212c 0013f050 EMSABP32!
ABProviderInit+0x2832
0013eee0 3536c850 00e035a0 001601a8 0013f050 EMSABP32!
ABProviderInit+0x205a
0013ef28 353642c6 00d82100 00e03410 0013f07c EMSABP32!
CreateOABList+0x69cc
0013f088 35363044 00d82100 00000000 00e02884 EMSABP32!
ABProviderInit+0x1c82
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\Program Files\Common
Files\System\MAPI\1033\msmapi32.dll -
0013f4e8 3552b4d8 00d81e98 00dc2300 00150206 EMSABP32!
ABProviderInit+0xa00
0013f52c 3552b348 00000000 00dc2300 00150206 msmapi32!
HrCreateNewWrappedObjectEx+0xce9
0013f584 35529fe2 00dc1fe0 00150206 00000000 msmapi32!
HrCreateNewWrappedObjectEx+0xb59
0013f618 355292cd 00dc1fe0 3d010102 35529268 msmapi32!
UNKOBJ_Free+0x410
0013f6b8 35526fc4 00dc1fe0 00150206 00000000 msmapi32!
SzGFindCh+0x177
0013f734 35526ac7 00150206 00000000 00000000 msmapi32!
MAPILogonEx+0x620
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\Program Files\Microsoft
Office\Office10\OUTLLIB.DLL -
0013f774 345ff23c 00150206 00000000 00000000 msmapi32!
MAPILogonEx+0x123
0013f7e4 345ff11d 00150206 00000000 00000000 OUTLLIB!
XGetExplorerStoragePath+0xe0d
0013f824 345fecc9 00150206 00000000 00000000 OUTLLIB!
XGetExplorerStoragePath+0xcee
0013f878 345fea4d 00bb163c 00bb163c 0013f8d8 OUTLLIB!
XGetExplorerStoragePath+0x89a
I think something is going on with EMSABP32.dll, but I
should be on the latest version of this: 10.0.4030.0
Outlook LDAP Address Book Provider. I then tried to List
handles each thread is blocking on and found this:
Thread 0: 00000270 00000268 000002a0 000002a4
Thread 2: 000001b4 000001b8 000001c0
I have also noticed that no threads waiting on critical
sections.
How can I find out what it is we are waiting for?
I have a strange feeling that it might have something to
do with the Franklin Covey Planplus 2.0 application,
because I have just installed it and Outlook does not work
in off line mode anymore. Any suggestions on how to debug
this issue further without uninstalling the planplus
application?
Kmex
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
Outlook 2002 sr2
When I start up my Outlook 2002 in offline mode it just
hangs. When I use windbg to find out what is going on I
see this on the stack:
Microsoft (R) Windows Debugger Version 6.3.0005.1
Copyright (c) Microsoft Corporation. All rights reserved.
Executable search path is:
WARNING: Process 3272 is not attached as a debuggee
The process can be examined but debug events will
not be received
....................................
(cc8.a2c): Wake debugger - code 80000007 (first chance)
eax=01110000 ebx=0013ecf4 ecx=77e7a652 edx=00000000
esi=00000000 edi=7ffdf000
eip=7ffe0304 esp=0013ecac ebp=0013ed48 iopl=0 nv
up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038
gs=0000 efl=00000202
SharedUserData!SystemCallStub+0x4:
7ffe0304 c3 ret
0:000> kv
ChildEBP RetAddr Args to Child
0013eca8 77f5c524 77e75ee0 00000004 0013ecf4
SharedUserData!SystemCallStub+0x4 (FPO: [0,0,0])
0013ecac 77e75ee0 00000004 0013ecf4 00000001 ntdll!
NtWaitForMultipleObjects+0xc (FPO: [5,0,0])
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\Program Files\Common
Files\System\MAPI\1033\EMSABP32.DLL -
0013ed48 353677c9 00000004 0013ed70 00000000 kernel32!
WaitForMultipleObjectsEx+0x12c (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following
frames may be wrong.
0013ed8c 35367686 00183da0 0117ce11 00183da0 EMSABP32!
CreateOABList+0x1945
0013edd0 35367607 00183da0 35366881 00000000 EMSABP32!
CreateOABList+0x1802
0013ee2c 35364e76 00d821b4 00d82280 001601a8 EMSABP32!
CreateOABList+0x1783
0013eeb4 3536469e 001601a8 00d8212c 0013f050 EMSABP32!
ABProviderInit+0x2832
0013eee0 3536c850 00e035a0 001601a8 0013f050 EMSABP32!
ABProviderInit+0x205a
0013ef28 353642c6 00d82100 00e03410 0013f07c EMSABP32!
CreateOABList+0x69cc
0013f088 35363044 00d82100 00000000 00e02884 EMSABP32!
ABProviderInit+0x1c82
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\Program Files\Common
Files\System\MAPI\1033\msmapi32.dll -
0013f4e8 3552b4d8 00d81e98 00dc2300 00150206 EMSABP32!
ABProviderInit+0xa00
0013f52c 3552b348 00000000 00dc2300 00150206 msmapi32!
HrCreateNewWrappedObjectEx+0xce9
0013f584 35529fe2 00dc1fe0 00150206 00000000 msmapi32!
HrCreateNewWrappedObjectEx+0xb59
0013f618 355292cd 00dc1fe0 3d010102 35529268 msmapi32!
UNKOBJ_Free+0x410
0013f6b8 35526fc4 00dc1fe0 00150206 00000000 msmapi32!
SzGFindCh+0x177
0013f734 35526ac7 00150206 00000000 00000000 msmapi32!
MAPILogonEx+0x620
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\Program Files\Microsoft
Office\Office10\OUTLLIB.DLL -
0013f774 345ff23c 00150206 00000000 00000000 msmapi32!
MAPILogonEx+0x123
0013f7e4 345ff11d 00150206 00000000 00000000 OUTLLIB!
XGetExplorerStoragePath+0xe0d
0013f824 345fecc9 00150206 00000000 00000000 OUTLLIB!
XGetExplorerStoragePath+0xcee
0013f878 345fea4d 00bb163c 00bb163c 0013f8d8 OUTLLIB!
XGetExplorerStoragePath+0x89a
I think something is going on with EMSABP32.dll, but I
should be on the latest version of this: 10.0.4030.0
Outlook LDAP Address Book Provider. I then tried to List
handles each thread is blocking on and found this:
Thread 0: 00000270 00000268 000002a0 000002a4
Thread 2: 000001b4 000001b8 000001c0
I have also noticed that no threads waiting on critical
sections.
How can I find out what it is we are waiting for?
I have a strange feeling that it might have something to
do with the Franklin Covey Planplus 2.0 application,
because I have just installed it and Outlook does not work
in off line mode anymore. Any suggestions on how to debug
this issue further without uninstalling the planplus
application?
Kmex