Outlook 2002 Only Opens in Safe Mode

[B']

Hello,

I am running a P4 2.6 Celeron using XP Home Edition. I have Office 2000
SR-1. I purchased a new IPAQ 5550 which came with Outlook 2002 which I
installed and used without a problem. I then purchased Franklin Covey Plan
Plus v2. After having some initial installation problems I finally got
everything installed. However, when I try to open Outlook I get an error
report and a prompt to open Outlook in safe mode. I tried the support at
Franklin Covey who said it was an issue with Outlook and to check with
Microsoft. I could not find anything on their site to help. Any help with
this would be appreciated.

Thanks

 

[Jocelyn Fiorello [MVP - Outlook]]

Have you tried disabling your installed add-ins, such as the sync software
for the IPAQ and the Franklin Covey software, to see if they are the
culprits?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[B']

Have you tried disabling your installed add-ins, such as the sync
software for the IPAQ and the Franklin Covey software, to see if they
are the culprits?

Yes, I uninstalled everything and then re-installed Outlook only and with
just Outlook installed it gave me the same error. I believe somewhere
during the installation process a file or something that Outlook uses was
altered and during the uninstall was not changed back to its original
state.

 

[Jocelyn Fiorello [MVP - Outlook]]

I would still check for add-ins in Tools | Options | Other | Advanced
Options | Add-In Manager and COM Add-Ins. Reinstalling Outlook doesn't
necessarily delete those files. You can also try renaming or deleting the
following files: outcmd.dat, extend.dat and frmcache.dat. Depending on
your operating system version, those files may be hidden, so search in
hidden and system folders.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[B']

Changing the outcmd.dat file name worked. You have relieved me of much
frustration!

Thanks