Outlook 2002: "...Outlook Requires Outlook Express 4.01 or greater

[Chris G]

On a system running WinXP Pro w/ SP2 and Office XP. Attempts to open Outlook
result in the error message:

"Cannot start Microsoft Outlook. Outlook requires Microsoft Outlook
Express 4.01 or greater. You can install Outlook Express by running
IE5Setup.exe from the IE5 folder located on your CD or through Windows Update
website."

I have tried to run the IE5setup from the Office XP CD, but am not allowed
to, as I already have IE6 installed. Outlook Express opens without problem.
I have tried using Add/Remove Programs to re-install and reregister the OE
componenst, but the problem persists. I have run Windows Update, just to
make sure I am not missing anything, and everything's up to date. I believe
I have exhausted the suggestions presented by MS's support site. Does anyone
else have any more suggestions?

 

[Andreas Roeder]

Hi Chris,
you dont need to install IE5 or IE6,
"Outlook requires Microsoft Outlook
Express 4.01 or greater"
So which Outlook Express Version do you use?
Which Outlook Version do you use?

 

[Chris G]

The only reason I tried to reintall IE was 1) MS's support suggested it, and
2) OE is so closely tied to IE, it may as well be considered a subcompnent of
IE.

As stated, it is Outlook XP/2002. Outlook Express 6 (aka 6.00.2900.2180
(xpsp_sp2-rtm.040803-2158)) is installed and functioning, but it is never
used.

 

[Andreas Roeder]

Hi Chris,
have you already read this article?
http://support.microsoft.com/kb/287683/EN-US/

 

[Chris G]

Yes, I have, and I have followed the steps it recommends, as I stated in my
original post.