Outlook 2002 post-Service Pack 3 hotfix package

[JulesH]

Since installing the latest Office updates, I get 100% CPU usage while trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002 post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[Diane Poremsky]

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're calling to
obtain the hotfix described in KB [number] and they should fix you right up.

 

[JulesH]

Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're calling to
obtain the hotfix described in KB [number] and they should fix you right up.

Since installing the latest Office updates, I get 100% CPU usage while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[Diane Poremsky]

that one is fixed by this one: http://support.microsoft.com/kb/829346/ -
which still requires a call.
the only info I have for UK is at
http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559&

I have no idea if the options are the same... there is no charge for
hotfixes but getting to the right person can be challenging.

Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're calling
to
obtain the hotfix described in KB [number] and they should fix you right
up.

Since installing the latest Office updates, I get 100% CPU usage while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[JulesH]

Hi Diane,

Thanks for the info. I have tried phoning the number on the webpage you gave
me, only to be told that this particular hotfix is no longer available!
Currently, I'm waiting for Microsoft to get back to me on this. I spent an
hour being shunted from one person to the next...

Strange that there WAS a hotfix for this problem (and thus it is a
recognised bug), but no longer. It makes Outlook and other progams totally
unusable while it hogs 100% CPU usage.

Anyone out there with a copy of this hotfix you can email me?

Regards,
Jules

that one is fixed by this one: http://support.microsoft.com/kb/829346/ -
which still requires a call.
the only info I have for UK is at
http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559&

I have no idea if the options are the same... there is no charge for
hotfixes but getting to the right person can be challenging.

Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're calling
to
obtain the hotfix described in KB [number] and they should fix you right
up.




Since installing the latest Office updates, I get 100% CPU usage while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[Diane Poremsky]

usually when there is a hotfix, it's replaced only when it's superseded by
another or replaced by a SP or publically available fix.

Hi Diane,

Thanks for the info. I have tried phoning the number on the webpage you
gave
me, only to be told that this particular hotfix is no longer available!
Currently, I'm waiting for Microsoft to get back to me on this. I spent an
hour being shunted from one person to the next...

Strange that there WAS a hotfix for this problem (and thus it is a
recognised bug), but no longer. It makes Outlook and other progams totally
unusable while it hogs 100% CPU usage.

Anyone out there with a copy of this hotfix you can email me?

Regards,
Jules

that one is fixed by this one: http://support.microsoft.com/kb/829346/ -
which still requires a call.
the only info I have for UK is at
http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559&

I have no idea if the options are the same... there is no charge for
hotfixes but getting to the right person can be challenging.

Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules


:

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're
calling
to
obtain the hotfix described in KB [number] and they should fix you
right
up.




Since installing the latest Office updates, I get 100% CPU usage
while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[JulesH]

Hi Diane,

Thanks for the reply. Unfortunately, there is no further SP or fix. No-one
seems to know why this hotfix was removed. Anyhow, I'm just stuck with an
essentially useless Outlook. Sometimes it works, sometimes it doesn't.

Doing a little research, I see the problem is caused by opening or writing
HTML emails, and using the spell checker. Hmm, I can't get around that! I
can't stop others sending me HTML emails, and I need the spell checker....

Anyone got this hotfix on their computers they can let me have?

Regards,
Jules

usually when there is a hotfix, it's replaced only when it's superseded by
another or replaced by a SP or publically available fix.

Hi Diane,

Thanks for the info. I have tried phoning the number on the webpage you
gave
me, only to be told that this particular hotfix is no longer available!
Currently, I'm waiting for Microsoft to get back to me on this. I spent an
hour being shunted from one person to the next...

Strange that there WAS a hotfix for this problem (and thus it is a
recognised bug), but no longer. It makes Outlook and other progams totally
unusable while it hogs 100% CPU usage.

Anyone out there with a copy of this hotfix you can email me?

Regards,
Jules

that one is fixed by this one: http://support.microsoft.com/kb/829346/ -
which still requires a call.
the only info I have for UK is at
http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559&

I have no idea if the options are the same... there is no charge for
hotfixes but getting to the right person can be challenging.




Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules


:

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're
calling
to
obtain the hotfix described in KB [number] and they should fix you
right
up.




Since installing the latest Office updates, I get 100% CPU usage
while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[Diane Poremsky]

do you have a lot of domains in IE's Restricted zone?

Hi Diane,

Thanks for the reply. Unfortunately, there is no further SP or fix. No-one
seems to know why this hotfix was removed. Anyhow, I'm just stuck with an
essentially useless Outlook. Sometimes it works, sometimes it doesn't.

Doing a little research, I see the problem is caused by opening or writing
HTML emails, and using the spell checker. Hmm, I can't get around that! I
can't stop others sending me HTML emails, and I need the spell checker....

Anyone got this hotfix on their computers they can let me have?

Regards,
Jules

usually when there is a hotfix, it's replaced only when it's superseded
by
another or replaced by a SP or publically available fix.

Hi Diane,

Thanks for the info. I have tried phoning the number on the webpage you
gave
me, only to be told that this particular hotfix is no longer available!
Currently, I'm waiting for Microsoft to get back to me on this. I spent
an
hour being shunted from one person to the next...

Strange that there WAS a hotfix for this problem (and thus it is a
recognised bug), but no longer. It makes Outlook and other progams
totally
unusable while it hogs 100% CPU usage.

Anyone out there with a copy of this hotfix you can email me?

Regards,
Jules

:

that one is fixed by this one:
http://support.microsoft.com/kb/829346/ -
which still requires a call.
the only info I have for UK is at
http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559&

I have no idea if the options are the same... there is no charge for
hotfixes but getting to the right person can be challenging.




Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules


:

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're
calling
to
obtain the hotfix described in KB [number] and they should fix you
right
up.




Since installing the latest Office updates, I get 100% CPU usage
while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[JulesH]

Hi Diane,

Only the ones that IE7 was set up with originally. I have added nothing to
it...

Jules

do you have a lot of domains in IE's Restricted zone?

Hi Diane,

Thanks for the reply. Unfortunately, there is no further SP or fix. No-one
seems to know why this hotfix was removed. Anyhow, I'm just stuck with an
essentially useless Outlook. Sometimes it works, sometimes it doesn't.

Doing a little research, I see the problem is caused by opening or writing
HTML emails, and using the spell checker. Hmm, I can't get around that! I
can't stop others sending me HTML emails, and I need the spell checker....

Anyone got this hotfix on their computers they can let me have?

Regards,
Jules

usually when there is a hotfix, it's replaced only when it's superseded
by
another or replaced by a SP or publically available fix.




Hi Diane,

Thanks for the info. I have tried phoning the number on the webpage you
gave
me, only to be told that this particular hotfix is no longer available!
Currently, I'm waiting for Microsoft to get back to me on this. I spent
an
hour being shunted from one person to the next...

Strange that there WAS a hotfix for this problem (and thus it is a
recognised bug), but no longer. It makes Outlook and other progams
totally
unusable while it hogs 100% CPU usage.

Anyone out there with a copy of this hotfix you can email me?

Regards,
Jules

:

that one is fixed by this one:
http://support.microsoft.com/kb/829346/ -
which still requires a call.
the only info I have for UK is at
http://support.microsoft.com/oas/default.aspx?ln=en-gb&c1=505&x=14&y=11&gprid=2559&

I have no idea if the options are the same... there is no charge for
hotfixes but getting to the right person can be challenging.




Hi Diane,

It is this one: http://support.microsoft.com/kb/822982/

Do you have a UK number I can phone for this? Or the URL?

Best Regards,
Jules


:

This one: http://support.microsoft.com/kb/867821 ?

Call 1-800-936-4900 (press 3 for hotfixes) and tell them you're
calling
to
obtain the hotfix described in KB [number] and they should fix you
right
up.




Since installing the latest Office updates, I get 100% CPU usage
while
trying
to compose HTML emails, making it impossible to use Outlook.

Can anyone supply me with the download URL for the Outlook 2002
post-Service
Pack 3 hotfix package? I understand this fixes the issue.

Regards,
Jules

 

[Brian Tillman]

Only the ones that IE7 was set up with originally. I have added
nothing to it...

IE7 sets up with an empty Restricted Zone, as far as I can tell, but it will
use whatever was set up in IE6.

 

[JulesH]

Hi,

I think I found the solution. I read some other posts, and it seems to come
down to an 'iffy' update for IE7. This is kb931768 issued in May.

I removed it, and so far everything seems to be working normally! More info
can be had here: http://news.office-watch.com/t/n.aspx?articleid=523&zoneid=9.

Jules