Outlook 2002 send/receive error and can't delete or move emails

[croll54]

My Outlook 2002 worked fine until yesterday. All of a sudden it started
giving me a Send/Receive Error: ! Task 'mail.firstequitymtg.com - Sending and
Receiving' reported error (0x8004060C): 'Unknown Error 0x8004060C'

I also cannot delete any emails from my in box, nor can I move them to any
other folder. When I try to do either one I get an error message: "The
messaging interface has returned an unknown error. If the problem persists,
restart Outlook."

I have tested my settings and it says everything is okay and sends a test
email, which of course does not get downloaded, but adds another email to the
server reporting an incoming error. I have a duplicate of this test message
being sent to my gmail account, which comes through fine, so I know the
settings are fine. However, I cannot send any emails from my outbox.

I have restarted Outlook, restarted my computer, done a registry scan, and
stood on my head singing "Mary had a little lamb" while drinking a glass of
water, but nothing seems to help.

I suppose my next step will be to uninstall Outlook and reinstall it, but I
am afraid that I will lose all of my emails in my folders. Any ideas?
Thanks.

 

[K. Orland]

Are you using a PST? What size is it?

 

[croll54]

Hi Kathline,

I went to my Outlook/Tools/Options/Mail Format/Data File and see a "Personal
Folders", but I don't know if that is what you mean or not. I did not see
any way to find out what size that folder was.

 

[K. Orland]

You're looking for a file with a .pst extension on it. You can either
right-click on it and scroll to properties to find out the size or set up
your view in Windows Explorer to see file extensions and details. Use the
search function to find it.

 

[croll54]

Hi again Kathleen,

My outlook.pst is 1.82GB, and my archive file is 100MB

 

[K. Orland]

The Outlook 2002 (and earlier versions) PST has a size limit of 2 GB, it
often becomes unstable around 1.5 GB or so. I would suggest you run
ScanPST.exe against it, do a file search for it then just double-click it and
follow the directions. You may also have to compact this file as well. Make
sure you do this while Outlook is closed.

 

[croll54]

Hi again Kathleen,

Thanks for your help. I did try to run ScanPST.ext against it and it
scanned, but only said there were no problems with it. Luckily, I was able
to highlight all of the emails in my deleted folder and did a "shift/delete"
I repeted this on all of the throw away emails as well as all emails that
were over a year old. This cleared up some space and let me get back to
normal again. but, I know it is a matter of time before I max it out again
(I am at 1.8GIG now). So, my question is: How do I prevent this from
happening? My guess is copy the current 1.8GIG file and rename it so I can
still have access if I need to go get an old email. Then how would I empty
the Outlook PST so it gets back to a smaller number again?

You have been a big help so far, thanks so much.

Craig

 

[Brian Tillman]

Thanks for your help. I did try to run ScanPST.ext against it and it
scanned, but only said there were no problems with it. Luckily, I
was able to highlight all of the emails in my deleted folder and did
a "shift/delete" I repeted this on all of the throw away emails as
well as all emails that were over a year old. This cleared up some
space and let me get back to normal again. but, I know it is a
matter of time before I max it out again (I am at 1.8GIG now). So,
my question is: How do I prevent this from happening? My guess is
copy the current 1.8GIG file and rename it so I can still have access
if I need to go get an old email. Then how would I empty the Outlook
PST so it gets back to a smaller number again?

Create a new PST (File>New>Outlook Data File). Make it the new delivery
location (the "Deliver new e-mail to the following location" drop-down at
the bottom of Tools>E-mail Accounts>Next), stop and restart Outlook.
Finally, if there is anything in the old PST (like the calendar contents),
you can open the old folder, use CTRL-A to select all of the contents, then
click Edit>Copy (or Move) to Folder to put it in your new default folder.
You'll have to display the calendar in a table view like By Category in
order to use CTRL-A. Alternatively, enable autoarchiving to move older data
out of the PST to a separate archive PST.

 

[cghsatx]

I have same problem with 2002 but have not had any luck with scanpst,
deleting files, or detect & repair. File size was around 1.9 and I deleted
hundreds of e mails but nothing has changed. Archiving seems to be not
working and scan pst results state only minor issues. I ran repair anyway but
after about an hour of it running, I cancelled it. Couldn't cancell though as
it was "non-responding"

 

[Milly Staples [MVP - Outlook]]

See this page - Outlook 2002 has a hard limit of 2 gigs but has issues at
about 1.8 gigs -
http://www.outlook-tips.net/archives/2004/20040423.htm

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
Always post your Outlook version!
How to ask a question: http://support.microsoft.com/KB/555375

 

[Brian Tillman [MVP - Outlook]]

I have same problem with 2002 but have not had any luck with scanpst,
deleting files, or detect & repair. File size was around 1.9 and I deleted
hundreds of e mails but nothing has changed.

After deleteing your data, empty the Deleted Items folder, then right-click
the root of your PST, choose Properties, click Advanced, then click Compact
Now to reduce the size of the PST.

 

[JDO]

After deleteing your data, empty the Deleted Items folder, then right-click
the root of your PST, choose Properties, click Advanced, then click Compact
Now to reduce the size of the PST.

 

[JDO]

After deleteing your data, empty the Deleted Items folder, then right-click
the root of your PST, choose Properties, click Advanced, then click Compact
Now to reduce the size of the PST.

I've got a problem. I tried to follow what you said here...

Create a new PST (File>New>Outlook Data File). Make it the new delivery
....But now when I reopen outlook it says the following. Unable to display
the folder. another application closed unexpectedly while using your Personal
Folders file 'C:\WINNT\outlook.pst'. To prevent damage to your Personal
Folders file, it will not be available until you close all applications
currently using it.

Any ideas? It's appreciated. Thanks, JDO