Outlook 2002, Vista - I have to enter my password _every_ time Outlook is restarted

[Dave Horne]

I've called MS Support here in the Netherlands, gave my credit card info
(for Office 2002 support) and still my password would not 'stick'.

The tech had me delete a line in my registry (the same info I read in a
google search), but every time Outlook 2002 is restarted I have to enter in
my password which then works all day until I close it down and restart it.
We were on the phone for 45 minutes and nothing he suggested worked.

This is a minor problem but annoying none the less. I am still waiting to
be called back. Incidentally Windows Mail works just fine.

 

[Diane Poremsky [MVP]]

http://www.outlook-tips.net/howto/vista.htm

 

[Dave Horne]

Diane, thank you for the fast response _and_ explanation, if not a solution,
to my question.

From that first link:

Outlook 2002: It runs, but email account passwords are not saved. After you
enter the password during the first email check, Outlook will remember it
until you close down Outlook. This is because Outlook used the protected
storage interfaces to store passwords and these are no longer supported in
Vista. Unless Microsoft decides to create a publicly available hotfix to
address this, you won't be able to save passwords. Outlook 2002 is outside
of mainstream support so this is unlikely to happen as it's not a critical
security hole.

Note that when you enter the password, the Send and Receive that brought up
the password dialog may fail but future send and receives will work. Leave
Outlook open 24/7 to avoid entering it frequently.