Outlook 2003/2007 subfolder permission problem?

[ever90321]

Bit of a dilemma here, and I'm hoping someone has a short answer. My
office is running a combination of Outlook 2003 and 2007. We use
several shared mailboxes, from which employees monitor and process the
incoming mail. Yesterday I was testing the permissions on one of them
(as they've never been set up properly), removing "Default: Owner" and
"Anynomous: Owner" and implementing some security. I am using Outlook
2003, and after a little work, all the other people with 2003 are
seeing and accessing the mailbox and folders as intended. One
employee has Outlook 2007, and she was suddenly unable to see any of
the Inbox subfolders. (There's no + to expand the Inbox tree.) Late
yesterday I went so far as to explicitly add her account to the
mailbox, the Inbox, and a handful of subfolders (she had created some
of them), and give her Owner rights, but she is still unable to see
any Inbox subfolders. The only thing that makes sense now is an
incompatibility between 2003 and 2007 folder permissions, but if I'm
right, am not sure which direction to go to resolve this, and make
sure it doesn't happen again. Does anybody have suggestions?

Thanks,

Todd

 

[Diane Poremsky {MVP}]

does she have full permissions on the root of the mailbox and all folders
she needs to access?



** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[ever90321]

She currently has "Owner" access to the root mailbox (ie. "Mailbox -
Info"), to the Inbox itself, and to several of the Inbox subfolders.
"Folder visible" is checked, but grayed for her account, but also
appears this way for "Default" and the the groups I've configured...so
I assume that's not a clue? BTW, we've tried other basic
troubleshooting, too, like closing and reopening the mailbox, etc.

does she have full permissions on the root of the mailbox and all folders
she needs to access?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks?http://www.outlook-tips.net/beginner/
Outlook 2007:http://www.slipstick.com/outlook/ol2007/

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** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

Bit of a dilemma here, and I'm hoping someone has a short answer. My
office is running a combination of Outlook 2003 and 2007. We use
several shared mailboxes, from which employees monitor and process the
incoming mail. Yesterday I was testing the permissions on one of them
(as they've never been set up properly), removing "Default: Owner" and
"Anynomous: Owner" and implementing some security. I am using Outlook
2003, and after a little work, all the other people with 2003 are
seeing and accessing the mailbox and folders as intended. One
employee has Outlook 2007, and she was suddenly unable to see any of
the Inbox subfolders. (There's no + to expand the Inbox tree.) Late
yesterday I went so far as to explicitly add her account to the
mailbox, the Inbox, and a handful of subfolders (she had created some
of them), and give her Owner rights, but she is still unable to see
any Inbox subfolders. The only thing that makes sense now is an
incompatibility between 2003 and 2007 folder permissions, but if I'm
right, am not sure which direction to go to resolve this, and make
sure it doesn't happen again. Does anybody have suggestions?

Todd

 

[ever90321]

An update: she is able to make and use new sub-folders, but the
previous Inbox sub-folders still do not appear. So the ACL's for the
previous sub-folders suddenly don't match her credentials...even
though she made a number of the folders herself, one as recently as
the beginning of April?? Absolutely nothing has changed on her
account, and everything was working normally up to the point I tried
changing "Default: Owner, Anonymous: Owner" on the mailbox and its
folders.

Any other suggestions? I'm going to try using MfcMapi, or some other
tool, to compare her authorization on other mailboxes with her
authorization on these sub-folders. Hopefully that will lead to a
solution.

 

[ever90321]

FYI, I did fix this, and it wasn't a low-level thing as I thought.
(Thankfully.) I set up the employee's account and Outlook settings on
another computer, and found I could read the Inbox sub-folders
normally. Then I knew the problem was local to her workstation. I
removed and added the mailbox again, and this time also temporarily
disabled Cached Exchange Mode. Maybe that was it? When I re-added
everything, the Inbox sub-folders were visible.

Todd