Outlook 2003 account settings

[Head scratcher]

I am trying to solve a settings problem for a friend of mine who is using
Outlook 2003 and Verizon DSL. The PC is running XP SP2

When I go through the wizard for the POP3 email settings, all the
information is entered correctly for the Server Information for the
incoming/outgoing mail server. Everything works fine when testing the
account settings and the info is saved. The problem is that everytime
Outlook is closed or the PC is rebooted and Outlook is re-opened, the
incoming mail server defaults back to "localhost". The settings for Incoming
mail server has to be re-entered. In addition, after User Name, it appends
the username with "/incoming.verizon.net" and that has to be deleted along
with re-entering the POP3 info. Verizon claims that it is a mail client
issue (I doubt it) and will not provide support. Any ideas on how to resolve
this problem?

 

[Hal Hostetler [MVP P/I]]

This is usually an anti-virus (or Anti-Spam) software issue. It changes the
POP3 server name to "localhost", "127.0.0.1", or "pop3.norton.antivirus" in
order to scan the e-mail as it downloads. If this prevents you from
downloading mail, then the anti-virus software is malfunctioning. Check
with the anti-virus software manufacturer for update or configuration help,
or disable the anti-virus software from scanning e-mail.

http://support.microsoft.com/kb/271951/en-us
OL2000: Internet Mail Account Properties Are Changed By E-mail Protection in
Norton AntiVirus 2000
http://support.microsoft.com/kb/262086/en-us
OL2000: You Are Not Able to Receive Mail When You Enable the Norton
Antivirus 2000 E-mail Protection Feature

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Head scratcher]

Hal, I am going to review the anti-virus for mal-function or disable it
completely but won't be able to until this weekend. I am going to assume
that it is an anti-virus issue but I thought I had disabled it during the
email configuration process. In the event that this is not the case, are
there any other reasons why this problem would still exist? Thanks for the
prompt response!

 

[Hal Hostetler [MVP P/I]]

No other reasons I can think of.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com