Outlook 2003 and 2002 Recover Deleted Items Not Working

[Francine Otterson]

Multiple people having same issue on Outlook 2002 and Outlook 2003 running
on Exchange 2000.

Recovering delete items options not available.

The option to select Recovered deleted items is there. However once you
select the items that should be there to be recovered are not. Plus all of
the menu options at the top are greyed out.

I have ran detect and repair, reinstalled and re-created the profile.
This happening on all profiles on my system plus that of 3 others in the
company.

Any feedback greatly appreciated.

Thank you,

Francine Otterson
President, San Diego Outlook User Group

 

[Diane Poremsky [MVP]]

Which folder are you using it in? It only works in the deleted items folder
unless you set a registry key.

http://support.microsoft.com/kb/228934/EN-US/
http://support.microsoft.com/?id=178630
http://blogs.msdn.com/kclemson/archive/2003/09/26/53796.aspx

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Francine Otterson]

Thanks Diane,

Figured it out - there were some recent changes on the mailboxes on our
server. Ater this change the number of days to hold deleted emails had been
changed to zero instead of 7 or 14. All is good now. Thanks for prompt
response and help.

Francine

Which folder are you using it in? It only works in the deleted items folder
unless you set a registry key.

http://support.microsoft.com/kb/228934/EN-US/
http://support.microsoft.com/?id=178630
http://blogs.msdn.com/kclemson/archive/2003/09/26/53796.aspx

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Multiple people having same issue on Outlook 2002 and Outlook 2003
running
on Exchange 2000.

Recovering delete items options not available.

The option to select Recovered deleted items is there. However once you
select the items that should be there to be recovered are not. Plus all
of
the menu options at the top are greyed out.

I have ran detect and repair, reinstalled and re-created the profile.
This happening on all profiles on my system plus that of 3 others in the
company.

Any feedback greatly appreciated.

Thank you,

Francine Otterson
President, San Diego Outlook User Group