Outlook 2003 and 2007 slows then stops

[ASkoog66]

I am using a Toshiba P105-S6104 dual core laptop with Win XP SP2 with all of
the latest updates. I have been having problems originally with Outlook 2003
opening fine, but gradually slowing and then not responding after approx 8-12
different email readings. It has similar symptoms when opening dates and
notes. The initial six or so responses are snappy and instantly show up in
the view window, but after that, gets slower with each one until total not
responding.

I have monitored the processor usage and one of the cores goes to nearly
100% usage after the inital six or so email readings. When Outlook is
shutdown and restarted, the exact same thing happens with initial fast
response back to locking up.

I then uninstalled Outlook 2003, but left the rest of Office 2003 on, and
installed Outlook 2007. I then downloaded all of the latest updates and
tried again, with similar results. I am suspicious that it is hardware
related, but see nothing on Toshiba's web-site with similar problems.

 

[BillR [MVP]]

Try reducing the size of your PST by either archiving then compacting or
starting with a new profile.
See if disabling any or all unwanted add-ins helps.

 

[ASkoog66]

I have tried disabling everything, deleting anything extraneous, and
compacting with no success.

I then tried creating a new profile and had no success with that either.

Still have the same problems of massive delays after opening 4-7 emails.

I did all of this under Outlook 2007.

Any other ideas?

Thanks....

Andrew Skoog

 

[BillR [MVP]]

What ar eyour system specs? CHeck on Outlook's memory usage and see if it is
holding steady.

 

[ASkoog66]

The computer is a
Toshiba Satellite P105-S6104
Intel Core 2 T5500 @ 1.66ghz
1gb RAM
Intel Mobile 945GM Express Graphics
120gb hard disk
Outlook 2007
Previously running Outlook 2003 and had similar symptoms

An interesting thing happened today:
My father was using it and noticed it was not having any problems with
slowing down. I referred to the task manager and it had allocated 75,500 K
ram and never did peg out the cpu cycles by going back and forth. One thing
different in his setup was that he had a single pane for received emails,
rather than the two pane which shows the emails as well as the contents. I
then reset the view to the original two pane view and still did not have any
responsiveness problems.

I then rebooted the computer and restarted outlook and again had the
responsiveness problems after opening 5-8 emails. I noticed though that
outlook only allocated about 41,000 K ram this time when opening instead of
the previous 75,500. I also noted that everytime I opened an email, it would
take more memory, but not relenquish it once opened. I kept opening them
until the memory got to the 92,500 k area and gave up waiting on outlook to
respond and closed it down.

I then closed down and restarted outlook and went back to the single pane
view to see if that was the problem. I had similar results with the single
pane view of gradual slow down in responsiveness.

I wished I knew what was different about when it was working before?

Any more ideas?

Thanks.....

 

[BillR [MVP]]

All I can suggest for now is to keep your data store relatively small -
archive, compact, try a new profile.
If it really gets to you try a support call. It might be that other Toshiba
users have the same problem.

 

[Brian Tillman]

The computer is a
Toshiba Satellite P105-S6104
Intel Core 2 T5500 @ 1.66ghz
1gb RAM
Intel Mobile 945GM Express Graphics
120gb hard disk
Outlook 2007
Previously running Outlook 2003 and had similar symptoms

You do you Spybot Search and Destroy? Open Internet Explorer and examine
the Restricted network zone. Are there many domains listed?