Business Contact Manager is new enough that we don't have a lot of solid troubleshooting information yet. But here's what we do know:
-- BCM will disable itself if the profile contains an Exchange account. This behavior is by design.
-- If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions..eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook.
-- If you get errors during setup, if BCM does not load even after you edit the LoadBehavior registry value, or if the database does not load, you should initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit.You will need a .Net Passport, but there should be no charge for filing the request for help.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at
http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers
