Outlook 2003 and Vista

[Mark Krause]

I am frustrated by my inability to get Outlook 2003 to work on my new
computer. I have tried so many things and read many of these community
postings. When I try to open Outlook, either with or without BCM, it says it
has an external error. When I try to open (through File/Open) my archive
file from my old computer, it says the program must shut down. Does anyone
have any suggestions? I am out of ideas to try. Yes I tried unistalling and
re-installing. I also tried repair. I have loaded Service packs 1-4.

 

[Brian Tillman [MVP - Outlook]]

I am frustrated by my inability to get Outlook 2003 to work on my new
computer. I have tried so many things and read many of these community
postings. When I try to open Outlook, either with or without BCM, it says
it
has an external error. When I try to open (through File/Open) my archive
file from my old computer, it says the program must shut down. Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried unistalling
and
re-installing. I also tried repair. I have loaded Service packs 1-4.

You asked this once already and were answered 33 minutes before you posted
it again.

 

[DL]

You start outlook, and receive an err msg?
What *exactly* is the err.msg

 

[Mark Krause]

When I am asked if I want to open using BCM, I say no and I get a "unknown
external error". If I say yes I get "unknown external error".

 

[Mark Krause]

I am sorry but I never did see your repsonse to my inquiry. Is it possible
for you to send it again?

 

[Mark Krause]

I went back and did find your original response. Sorry. I tried the
suggestion but still get the same "unknown external error".

 

[Diane Poremsky [MVP]]

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Mark Krause]

What do you mean by safe mode? How do you set one up? Obviously I did not
try that.
--
MK

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Diane Poremsky [MVP]]

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

What do you mean by safe mode? How do you set one up? Obviously I did
not
try that.
--
MK

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

When I am asked if I want to open using BCM, I say no and I get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

I am frustrated by my inability to get Outlook 2003 to work on my new
computer. I have tried so many things and read many of these
community
postings. When I try to open Outlook, either with or without BCM,
it
says
it
has an external error. When I try to open (through File/Open) my
archive
file from my old computer, it says the program must shut down. Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried
unistalling
and
re-installing. I also tried repair. I have loaded Service packs
1-4.

 

[Mark Krause]

So I treid that and it said cannot find please check the spelling which is
right so now what? Thanks
--
MK

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

What do you mean by safe mode? How do you set one up? Obviously I did
not
try that.
--
MK

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


When I am asked if I want to open using BCM, I say no and I get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

I am frustrated by my inability to get Outlook 2003 to work on my new
computer. I have tried so many things and read many of these
community
postings. When I try to open Outlook, either with or without BCM,
it
says
it
has an external error. When I try to open (through File/Open) my
archive
file from my old computer, it says the program must shut down. Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried
unistalling
and
re-installing. I also tried repair. I have loaded Service packs
1-4.

 

[Diane Poremsky [MVP]]

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

So I treid that and it said cannot find please check the spelling which is
right so now what? Thanks
--
MK

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

What do you mean by safe mode? How do you set one up? Obviously I did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


When I am asked if I want to open using BCM, I say no and I get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

message
I am frustrated by my inability to get Outlook 2003 to work on my
new
computer. I have tried so many things and read many of these
community
postings. When I try to open Outlook, either with or without
BCM,
it
says
it
has an external error. When I try to open (through File/Open) my
archive
file from my old computer, it says the program must shut down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried
unistalling
and
re-installing. I also tried repair. I have loaded Service packs
1-4.

 

[Mark Krause]

Thanks for the attempt. I did add the space this time. Unfortunately I
still get the unknown external error message. Next idea, please.
--
MK

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

So I treid that and it said cannot find please check the spelling which is
right so now what? Thanks
--
MK

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


What do you mean by safe mode? How do you set one up? Obviously I did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


When I am asked if I want to open using BCM, I say no and I get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

message
I am frustrated by my inability to get Outlook 2003 to work on my
new
computer. I have tried so many things and read many of these
community
postings. When I try to open Outlook, either with or without
BCM,
it
says
it
has an external error. When I try to open (through File/Open) my
archive
file from my old computer, it says the program must shut down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried
unistalling
and
re-installing. I also tried repair. I have loaded Service packs
1-4.

 

[DL]

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

Thanks for the attempt. I did add the space this time. Unfortunately I
still get the unknown external error message. Next idea, please.
--
MK

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

So I treid that and it said cannot find please check the spelling which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


What do you mean by safe mode? How do you set one up? Obviously I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
When I am asked if I want to open using BCM, I say no and I get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

message
I am frustrated by my inability to get Outlook 2003 to work on
my
new
computer. I have tried so many things and read many of these
community
postings. When I try to open Outlook, either with or without
BCM,
it
says
it
has an external error. When I try to open (through File/Open)
my
archive
file from my old computer, it says the program must shut down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried
unistalling
and
re-installing. I also tried repair. I have loaded Service
packs
1-4.

 

[Mark Krause]

Tried that too but I still get the "unable to complete this operation due to
unknown external error.
--
MK

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

Thanks for the attempt. I did add the space this time. Unfortunately I
still get the unknown external error message. Next idea, please.
--
MK

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


So I treid that and it said cannot find please check the spelling which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


What do you mean by safe mode? How do you set one up? Obviously I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
When I am asked if I want to open using BCM, I say no and I get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

message
I am frustrated by my inability to get Outlook 2003 to work on
my
new
computer. I have tried so many things and read many of these
community
postings. When I try to open Outlook, either with or without
BCM,
it
says
it
has an external error. When I try to open (through File/Open)
my
archive
file from my old computer, it says the program must shut down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I tried
unistalling
and
re-installing. I also tried repair. I have loaded Service
packs
1-4.

 

[DL]

Tried a new Outlook Profile yet? (Do not copy the Profile)

Tried that too but I still get the "unable to complete this operation due
to
unknown external error.
--
MK

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

Thanks for the attempt. I did add the space this time. Unfortunately
I
still get the unknown external error message. Next idea, please.
--
MK


:

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


So I treid that and it said cannot find please check the spelling
which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
What do you mean by safe mode? How do you set one up? Obviously
I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
When I am asked if I want to open using BCM, I say no and I
get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

message
I am frustrated by my inability to get Outlook 2003 to work
on
my
new
computer. I have tried so many things and read many of
these
community
postings. When I try to open Outlook, either with or
without
BCM,
it
says
it
has an external error. When I try to open (through
File/Open)
my
archive
file from my old computer, it says the program must shut
down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I
tried
unistalling
and
re-installing. I also tried repair. I have loaded Service
packs
1-4.

 

[Mark Krause]

Yes I did try that the other day as well, but got the same results.
--
MK

Tried a new Outlook Profile yet? (Do not copy the Profile)

Tried that too but I still get the "unable to complete this operation due
to
unknown external error.
--
MK

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

Thanks for the attempt. I did add the space this time. Unfortunately
I
still get the unknown external error message. Next idea, please.
--
MK


:

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


So I treid that and it said cannot find please check the spelling
which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
What do you mean by safe mode? How do you set one up? Obviously
I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
When I am asked if I want to open using BCM, I say no and I
get a
"unknown
external error". If I say yes I get "unknown external error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

message
I am frustrated by my inability to get Outlook 2003 to work
on
my
new
computer. I have tried so many things and read many of
these
community
postings. When I try to open Outlook, either with or
without
BCM,
it
says
it
has an external error. When I try to open (through
File/Open)
my
archive
file from my old computer, it says the program must shut
down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I
tried
unistalling
and
re-installing. I also tried repair. I have loaded Service
packs
1-4.

 

[DL]

Boot the PC into Safe Mode, retest outlook.
If it functions, then a background app/process is causing the problem - Anti
Virus or other scanning software?

Yes I did try that the other day as well, but got the same results.
--
MK

Tried a new Outlook Profile yet? (Do not copy the Profile)

Tried that too but I still get the "unable to complete this operation
due
to
unknown external error.
--
MK


:

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

Thanks for the attempt. I did add the space this time.
Unfortunately
I
still get the unknown external error message. Next idea, please.
--
MK


:

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
So I treid that and it said cannot find please check the spelling
which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
What do you mean by safe mode? How do you set one up?
Obviously
I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx
or
point
your
newsreader to msnews.microsoft.com.


message
When I am asked if I want to open using BCM, I say no and I
get a
"unknown
external error". If I say yes I get "unknown external
error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

in
message
I am frustrated by my inability to get Outlook 2003 to
work
on
my
new
computer. I have tried so many things and read many of
these
community
postings. When I try to open Outlook, either with or
without
BCM,
it
says
it
has an external error. When I try to open (through
File/Open)
my
archive
file from my old computer, it says the program must shut
down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I
tried
unistalling
and
re-installing. I also tried repair. I have loaded
Service
packs
1-4.

 

[Mark Krause]

I tried that and it got me into Outlook. Suggestions about how I find out
which aoftware is blocking me? Thanks for helping me through this.
--
MK

Boot the PC into Safe Mode, retest outlook.
If it functions, then a background app/process is causing the problem - Anti
Virus or other scanning software?

Yes I did try that the other day as well, but got the same results.
--
MK

Tried a new Outlook Profile yet? (Do not copy the Profile)

Tried that too but I still get the "unable to complete this operation
due
to
unknown external error.
--
MK


:

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

Thanks for the attempt. I did add the space this time.
Unfortunately
I
still get the unknown external error message. Next idea, please.
--
MK


:

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
So I treid that and it said cannot find please check the spelling
which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
What do you mean by safe mode? How do you set one up?
Obviously
I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx
or
point
your
newsreader to msnews.microsoft.com.


message
When I am asked if I want to open using BCM, I say no and I
get a
"unknown
external error". If I say yes I get "unknown external
error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

in
message
I am frustrated by my inability to get Outlook 2003 to
work
on
my
new
computer. I have tried so many things and read many of
these
community
postings. When I try to open Outlook, either with or
without
BCM,
it
says
it
has an external error. When I try to open (through
File/Open)
my
archive
file from my old computer, it says the program must shut
down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes I
tried
unistalling
and
re-installing. I also tried repair. I have loaded
Service
packs
1-4.

 

[Diane Poremsky [MVP]]

go to tools, options, other, advanced, addins - what addins are listed?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I tried that and it got me into Outlook. Suggestions about how I find out
which aoftware is blocking me? Thanks for helping me through this.
--
MK

Boot the PC into Safe Mode, retest outlook.
If it functions, then a background app/process is causing the problem -
Anti
Virus or other scanning software?

Yes I did try that the other day as well, but got the same results.
--
MK


:

Tried a new Outlook Profile yet? (Do not copy the Profile)

Tried that too but I still get the "unable to complete this
operation
due
to
unknown external error.
--
MK


:

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

message
Thanks for the attempt. I did add the space this time.
Unfortunately
I
still get the unknown external error message. Next idea, please.
--
MK


:

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
So I treid that and it said cannot find please check the
spelling
which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or
add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx
or
point
your
newsreader to msnews.microsoft.com.


message
What do you mean by safe mode? How do you set one up?
Obviously
I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center:
http://www.slipstick.com

Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx
or
point
your
newsreader to msnews.microsoft.com.


in
message
When I am asked if I want to open using BCM, I say no
and I
get a
"unknown
external error". If I say yes I get "unknown external
error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

"Mark Krause" <[email protected]>
wrote
in
message
I am frustrated by my inability to get Outlook 2003 to
work
on
my
new
computer. I have tried so many things and read many
of
these
community
postings. When I try to open Outlook, either with or
without
BCM,
it
says
it
has an external error. When I try to open (through
File/Open)
my
archive
file from my old computer, it says the program must
shut
down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes
I
tried
unistalling
and
re-installing. I also tried repair. I have loaded
Service
packs
1-4.

 

[Mark Krause]

Sorry for the dealy in response. I was away for the week. So the only item
under the advanced add-in tab is "Exchange Extensions Property Pages". Do I
assume that I should turn that off? Thanks again for the assistance.
--
MK

go to tools, options, other, advanced, addins - what addins are listed?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I tried that and it got me into Outlook. Suggestions about how I find out
which aoftware is blocking me? Thanks for helping me through this.
--
MK

Boot the PC into Safe Mode, retest outlook.
If it functions, then a background app/process is causing the problem -
Anti
Virus or other scanning software?

Yes I did try that the other day as well, but got the same results.
--
MK


:

Tried a new Outlook Profile yet? (Do not copy the Profile)

Tried that too but I still get the "unable to complete this
operation
due
to
unknown external error.
--
MK


:

You may have to use the full path in the run command
"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /safe

Amend as appropriate

message
Thanks for the attempt. I did add the space this time.
Unfortunately
I
still get the unknown external error message. Next idea, please.
--
MK


:

did you put the space between outlook.exe and /safe?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


message
So I treid that and it said cannot find please check the
spelling
which
is
right so now what? Thanks
--
MK


:

At start menu, Run, type
outlook.exe /safe

If Outlook runs ok then the problem is a config file or
add-in.
See http://www.outlook-tips.net/beginner/switches.htm

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx
or
point
your
newsreader to msnews.microsoft.com.


message
What do you mean by safe mode? How do you set one up?
Obviously
I
did
not
try that.
--
MK


:

Did you try a new profile? Safe mode?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center:
http://www.slipstick.com

Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx
or
point
your
newsreader to msnews.microsoft.com.


in
message
When I am asked if I want to open using BCM, I say no
and I
get a
"unknown
external error". If I say yes I get "unknown external
error".
--
MK


:

You start outlook, and receive an err msg?
What *exactly* is the err.msg

"Mark Krause" <[email protected]>
wrote
in
message
I am frustrated by my inability to get Outlook 2003 to
work
on
my
new
computer. I have tried so many things and read many
of
these
community
postings. When I try to open Outlook, either with or
without
BCM,
it
says
it
has an external error. When I try to open (through
File/Open)
my
archive
file from my old computer, it says the program must
shut
down.
Does
anyone
have any suggestions? I am out of ideas to try. Yes
I
tried
unistalling
and
re-installing. I also tried repair. I have loaded
Service
packs
1-4.