Outlook 2003 Attachments

[Big Al @ RHS]

Hi

I posted the following a week ago:

"I work in a school where the support staff use Outlook 2003 as their mail
client and the teachers and students use a webmail client. We have a
situation where emails sent from an Outlook 2003 client to a webmail client
will lose any attachments. The exception is me - I use Outlook 2003 and
webmail clients can receive attachments that I send. Here's more detailed
explanation:

If I send an email using Outlook 2003 with attachments, regardless of
whether the message is formatted as plain text, HTML or rich text, the
webmail client receives the email with the attachments intact.

If another user with Outlook 2003 sends a message as plain text with
attachments, it is received okay. If they use HTML or rich text, the email
is received as plain text and the message 'TNEF Attachments Suppressed' is
displayed where the attachments should be.

I think there must be a difference in how my Outlook 2003 is configured. In
all cases, we are using XP SP2, Office 2003 with SP2 and Word 2003 as the
email composer for Outlook 2003. Although we have an Exchange 2003 server
for our users with Outlook 2003, messages sent from Outlook 2003 to the
webmail client do not go via the Exchange server."

I've done some more investigation and am convinced its a problem with the
local Outlook installation. Here are the two example test message headers:

From a successful sender:

Return-Path: <[email protected]>
Received: from xxxxxxxxxxx ([xx.x.x.xx])
by xxxx.xxxxxxx.xxxxxxx.xxx.xx (8.12.1/8.12.1) with ESMTP id k44F80Us055850
for <[email protected]>; Thu, 4 May 2006 16:08:00 +0100
(BST)
From: [Successful Sender]
To: [Test Account]
Subject: Attachment Test HTML
Date: Thu, 4 May 2006 16:08:12 +0100
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0001_01C66F94.F1A197E0"
X-Mailer: Microsoft Office Outlook 11
Thread-Index: AcZvjI+toKiK9OjGQKeWTxtkpSUKkw==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
X-Sender-IP: 10.0.1.49
X-Been-Processed: yes
X-INT-DeliveryDone: k44F80Us055850

This is a multi-part message in MIME format.

------=_NextPart_000_0001_01C66F94.F1A197E0
Content-Type: multipart/alternative;
boundary="----=_NextPart_001_0002_01C66F94.F1A197E0"


------=_NextPart_001_0002_01C66F94.F1A197E0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

And an unsuccessful sender:

Return-Path: <[email protected]>
Received: from xxxxxxxxxxxx ([xx.x.x.xx])
by xxxx.xxxxxxx.xxxxxx.xxx.xx (8.12.1/8.12.1) with ESMTP id k44F5QUs055579
for <[email protected]>; Thu, 4 May 2006 16:05:26 +0100
(BST)
From: [unsuccessful sender]
To: [test account]
Subject: Attachment Test HTML
Date: Thu, 4 May 2006 16:05:37 +0100
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_000A_01C66F94.95411070"
X-Mailer: Microsoft Office Outlook 11
Thread-Index: AcZvjDM5J0pnV1VmQwyZ2NgOLPWhVg==
X-MS-TNEF-Correlator:
000000002106137DA1DC7D4797EDBA3A0A8C9EB0070062DFF5397B5DE7479F8517D8B97239D500000000594B00003637640EC86CDD4B866EB3888B7D2E3500000017D4760000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
X-Sender-IP: 10.0.1.49
X-Been-Processed: yes
X-INT-DeliveryDone: k44F5QUs055579

This is a multi-part message in MIME format.

------=_NextPart_000_000A_01C66F94.95411070
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

The unsuccessful one is missing the 'Content-Type: multipart/alternative'
line that the successful one has, but has a 'X-MS-TNEF-Correlator' line that
the successful one doesn't. I'm sure this is the reason for the missing
attachments but have no idea how to fix it.

 

[Gordon]

Hi

I posted the following a week ago:

snip

and did you create a new profile as per the last post from CMM?