Outlook 2003 AutoArchive Deletes emails

J

jpcw2k

1000+ users on our domains have been having an issue where they run
AutoArchive and a large number of their non-expired emails are moved to
the Deleted Items folder of their Personal Folder File (or, if one
doesn't exist, one is created on their hard drive) and the items in the
Deleted Items folder of their PFF are deleted completely and must be
recovered. After that point, any items placed in the PFF under Inbox
will be sucked into Deleted Items in the Archive/PFF each time. We
have checked the settings on 10+ machines and the only way to prevent
this problem from occuring is to manually Archive emails, which is not
an acceptable solution. Has anyone else encountered this problem? Are
there settings on the Exchange Server side that should be examined
since all settings on the client side have been checked and confirmed
to be correct, per Microsoft, to prevent the issues that we are seeing?
 

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