Outlook 2003 Business Contact Manager

[Thomas H. O'Reilly]

This add-in is consistently giving me the error
message "Database Creation has failed" when I try to
start it up for the first time in any of the profiles on
this desktop. I've a hunch that one of the services
hasn't started, but I can't tell which services are
related to this. I've tried uninstalling, shutting down,
and reinstalling and shutting down. No luck. Any
suggestions? Thanks, T

 

[Sue Mosher [MVP]]

One thing to try might be creating a new profile and letting BCM try to set itself up. If that doesn't work, I'd file a no-charge support incident at http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit

Just curious: Do you have administrator privileges in the current Windows login?
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[Thomas H. O'Reilly]

Yes, I've got administrator privileges, and I tried the
new profile, but still got the same error message. I'll
now go to file a no-charge support incident. Thanks, T

-----Original Message-----
One thing to try might be creating a new profile and

letting BCM try to set itself up. If that doesn't work,
I'd file a no-charge support incident at
http://support.microsoft.com/default.aspx?scid=fh;en-
us;incidentsubmit

 

[Sue Mosher [MVP]]

Let us know what you hear from Microsoft about this.

 

[Tom O]

Thomas, did you ever find a way to fix your problem? i am having the same problem, and for some reason can't login to the no-charge support system. Thanks!

 

[Sue Mosher [MVP]]

What's the problem? We've been getting some troubleshooting hints from Microsoft to help with BCM.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[Tom O]

The problem is that i get a "Database Creation has failed" message everytime i try to start BCM.

 

[Sue Mosher [MVP]]

Check the permissions on the Windows account that you're logged in as and make sure that login is a member of either the Administrators or BCMUsers group.
--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers

 

[Tom O]

My account is set to be a member of both Administrator and BCMUsers, still nothing..

----- Sue Mosher [MVP] wrote: ----

Check the permissions on the Windows account that you're logged in as and make sure that login is a member of either the Administrators or BCMUsers group.
--
Sue Mosher, Outlook MV
Outlook and Exchange solutions at http://www.slipstick.co
Author o
Microsoft Outlook Programming: Jumpstar
for Administrators, Power Users, and Developer

 

[Sue Mosher [MVP]]

Then you'll probably need to initiate a support incident with Microsoft at http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit.You will need a .Net Passport, but there should be no charge for filing the request.

--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers