Outlook 2003 - Cannot open file attachments with Chinese Character

[Ken Mock]

I have a user that is currently running Outlook 2003. When she receives
e-mails with .Jpg file attachments that have simplified chinese characters in
the filename; The Attachment cannot be opened with any picture viewer. If you
try to save the file to the desktop or drag and drop it to the desktop, it
only sets up a blank document (0 Kb). The file can be forwarded to other
people who can open it so it is not corrupt files.

If anyone can help with this I would appreciate it very much.

SP3 is installed.

Thanks
Ken

 

[Greg]

Ken

I had the same issue and after doing some testing and research, I had the
user forward the email back to herself. When she received the email back, the
chinese character was stripped and she was able to successfully open the jpeg
files.

Hope this works for you

Greg