Outlook 2003 can't default to HTML format

[Carl Davey]

I've got a user who wants to use HTML fomat for outgoing emails as default
but I set it to HTML in tools...options.... but every time we try to create
an email it defaults back to plain text. No other users have this problem.
I've tried creating a new outlook profile and did clean rules in run prompt.
Any ideas??

Outlook 2003/XP prof on MS exchange server.

 

[Roady [MVP]]

Is this when creating a new mail message or when replying/forwarding?
Is the message format directly Plain Text after choosing "New" or only when
it arrives?
Are you using Word or Outlook as the email editor?
Does changing it make a difference?
Does it wok correctly in Outlook Safe Mode?
Start-> Run; outlook.exe /safe
(note the space in the command)