outlook 2003- cant send to some distribution lists

[Roy Urick]

User was upgraded from office 97. the PST was moved at that time.

Fast forward several months...

user hit the 2gb limit on her PST file. we created a new OL2003 PST, then
imported all info from the old PST.

Now whenever she tries to send to certain distribution lists, she gets a
"unexpected error has occurred". when she hits send. if she tries to expand
the distribution list within the TO field, she gets an error of "The command
selected is not valid for this recipient. The operation failed." she can
open it in contacts with no errors.

We have deleted the list and recreated it and it has made no change. We
create new lists, and they work.

we have corrected errrors with scanpst and the file appears to be valid.

Ideas?

 

[Brian Tillman]

User was upgraded from office 97. the PST was moved at that time.

Fast forward several months...

user hit the 2gb limit on her PST file. we created a new OL2003 PST,
then imported all info from the old PST.

Never import from a PST. You lose data, with DLs being one of the fragile
objects. It's rare that a Distrobution List will import or export
unscathed. Instead, open the PST with File>Open>Outlook Data File. You can
then open that PST's contacts and drag the DL to the default.